Lectures

Question 1

What is the difference between an entity mindset and an incremental mindset

Answer 1

Entity is a fixed mindset and incremental a growth mindset

Question 2

Avoid challenges, give up easily, see effort as fruitless or worse, ignore feedback, feel threatened by the success of others. To what mindset do these belong

Answer 2

Entity mindset

Question 3

Embrace challenges, persist in the face of setbacks, see effort as the path to mastery, learn from criticism, find lessons and inspirations in the succes of others. To what mindset do these belong?

Answer 3

Incremental mindset

Question 4

What are key assumptions underlying most theories?

Answer 4

Organisations are systems —> one change in a process will have an influence somewhere else as well
Succesfull change needs continuous monitoring the process and the outcome
No recipe works always

Question 5

What are the steps of kurt lewin?

Answer 5

Unfreeze
Change
Refreeze

Question 6

What are the parts of Prosci?

Answer 6

Awareness
Desire
Knowledge
Ability
Reinforcement

Question 7

Which model makes it possible for organisations to deal with change responsibly

Answer 7

Prosci

Question 8

Kotter, how many steps are there?

Answer 8

8

Question 9

What are the three main steps of Kotter?

Answer 9

Creating climate for change
Engaging and enabling the whole organisation
Implementing and sustaining change

Question 10

From who is the effective vision model?

Answer 10

Potter

Question 11

What are the characteristics of a good vision according to potter?

Answer 11

Imaginable
Desirable
Feasible
Focused
Flexible
Communicable

Question 12

What does Hughes say?

Answer 12

Resistance to change may have a function

Question 13

Are disruption cost long or short term?

Answer 13

Short

Question 14

What is the schepker article about?

Answer 14

Ceo succesion

Question 15

Mediation of strategic change on the long term performance is negative with what ceo successor

Answer 15

Outside

Question 16

From who is the definition on resistance to change:
Behavoir which is intended to protect an individual from the effects of real or imagined change

Answer 16

Zander

Question 17

From who is the definition on resistance to change:
Thoughts and actions used to protect individuals, groups and the way the organisation deals with reality

Answer 17

Argyris

Question 18

From who is the definition on resistance to change:
A particular kind of action or intentional inaction

Answer 18

Brower & abolita

Question 19

From who is the definition on resistance to change:
Any sets of intentions and actions that slows down or hinders the implementation of change

Answer 19

Del Vbal & Fuentes

Question 20

What are the five stages of grief in the kubler ross model?

Answer 20

Denial
Anger
Bargaining
Depression
Acceptance

Question 21

What us the goal of the reactive change curve

Answer 21

Look where people are on the curve and provide the necessary support according to their spot

Question 22

What are expectation effects according to Ford?

Answer 22

When you expect people to be resistant you will act like this and they will resist

Question 23

How can a change agent contribute to resistance?

Answer 23

Broken agreements - losing trust
Communication breakdown - misinterpretation
Resisting resistance - if the agenr doesn’t like the change no-one wil

Question 24

What are the values from resistance

Answer 24

Existence value
Engagement value
Strengthening value

Question 25

Will eduction alone change behavoir?

Answer 25

No

Question 26

The change of attitudes is enough for a change in behavoir, is this correct

Answer 26

No

Question 27

Thinking inside the box, which 4 boxes were talked about?

Answer 27

Time box Space box Ritual box Sandbox

Question 28

What change does the us army article from galvin and clark cover

Answer 28

Transformational leadership

Question 29

Is kotter always open for bottom up change?

Answer 29

No

Question 30

What does the model of Weisbord (1976) show

Answer 30

You need to understand why an organisation runs and how it runs. Purpose, relationships, leadership, structure, helping mechanisms, rewards Also the external environment

Question 31

Burke & Litwin (1992) what is the most important according to them

Answer 31

External factors

Question 32

What is the main difference between culture and climate

Answer 32

Culture is more engrained in the organization Climate is more about perceptions

Question 33

What does the Denison model show?

Answer 33

How does an organisation look on attributes, how well it performs.

Question 34

What is the competing value framework?

Answer 34

Shows where the organisation is on the framework.

Question 35

What are the four places of the competing value framework?

Answer 35

Create Compete Control Collaborate

Question 36

Which 4 models are in the Quinn model?

Answer 36

Open systems model, Rational goal model Internal process model Human relations model

Question 37

Organisational culture profile, what are the dimensions of culture

Answer 37

Innovative, aggressive, outcome oriented, stable, people oriented, team oriented, detail oriented

Question 38

What are the thee levels of culture according to schein

Answer 38

Basic assumptions Norms and values Cultural effects

Question 39

What is the difference between situational leadership and contingency leadership?

Answer 39

Situational is that te leader changes how it reacts in certain situations and contingency is that the leader should be changed for certain groups

Question 40

What are the 4 actions in situational leadership?

Answer 40

Delegating, particpation, selling, telling

Question 41

Vera and crossan