Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

GMS 200 > Lesson 1 > Flashcards

Lesson 1 Flashcards

Chapter 1 (49 cards)

Start Studying
1
Q

What is Intellectual Capital

A

The combined brainpower and shared knowledge of an organization’s employees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

A knowledge worker’s mind is a ___________

A

critical asset to employers and requires ongoing development of multiple skill sets

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What equals Intellectual Capital

A

Commitment x Competency

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What does Competency represent

A

your personal talents or job related capabilities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What does Commitment represent

A

how hard you work to apply your talents and capabilities to important tasks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What industrial age are we in

A

Fourth - cloud computing, mobile internet, automation, robotics, AI

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Define Talent

A

High-performing organizations get extraordinary results from their employees by properly utilizing their skills

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is Tech IQ

A

A person’s ability to use current technologies at work and in personal life

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is Globalization

A

The worldwide interdependence of resource flows, product markets, and business competition that characterize our economy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is Job migration

A

Occurs when firms shift jobs from one country to another

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What is Reshoring

A

The shifting of manufacturing and jobs back home from overseas

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Define Ethics

A

The code of moral principles that sets standards of conduct of what is “good” and “right”, as well as “bad” and “wrong”

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What does Workforce diversity reflect

A

Differences with respect to gender, age, race, ethnicity, religion, sexual orientation and able-bodiedness

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What are diversity biases in the workplace

A
  1. Prejudice
  2. Discrimination
  3. Glass ceiling effect
  4. Age
  5. Religion
  6. Gender
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is Prejudice

A

The display of negative, irrational opinions and attitudes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Define Discrimination

A

Unfairly treating members of some groups

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What is Glass Ceiling effect

A

An invisible barrier or ceiling

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What are the three kinds of workers (Shamrock organization)

A
  1. Permanent full time workers
  2. Temporary part-time workers
  3. Freelance or contract workers
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What is Self-management

A

The ability to assess yourself realistically, recognize strengths and weaknesses, make constructive changes, and manage personal development

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What are Organizations

Study These Flashcards
A

A collection of people working together to achieve a common purpose

21
Q

What do Organizations provide

Study These Flashcards
A

Goods and services of value to customers and clients, and seek to serve society

22
Q

What is active oversight in management

Study These Flashcards
A

Active oversight refers to the supervision of top management decisions and corporate strategy

23
Q

What is value creation in organizations

Study These Flashcards
A

An organization’s operations add value to the original cost of resource inputs, leading to profit for businesses and wealth addition for nonprofit organizations

24
Q

What is performance effectiveness

Study These Flashcards
A

An output measure of task or goal accomplishment

25
What is performance efficiency
An input measure of the resource costs associated with goal accomplishment
26
What does productivity measure
The quantity and quality of outputs
27
What are the 7 workplace changes
1. Focus on valuing human capital 2. Demise of “command-and-control” 3. Emphasis on teamwork 4. Pre-eminence of technology 5. Importance of networking 6. New workforce expectations 7. Concern for sustainability
28
What is the role of managers
Managers directly support, supervise, and help activate the work efforts of others
29
What are the levels of management
Board of directors, Top managers, Middle managers, and Team leaders
30
What are the five types of managers
1. Line managers 2. Staff managers 3. Functional managers 4. General managers 5. Administrators
31
What do line managers do
They are responsible for work activities that directly affect organization's outputs
32
What do staff managers do
They use technical expertise to advise and support the efforts of line workers
33
What do functional managers do
They are responsible for a single area of activity
34
What do general managers do
They are responsible for more complex units that include many functional areas
35
What do administrators do
They are managers who work in public and nonprofit organizations
36
What is managerial performance accountability
The requirement to show performance results to a supervisor
37
What is Quality of Work Life (QWL)
An indicator of the overall quality of human experiences in the workplace and is considered a high-priority issue of human sustainability
38
What are some indicators of QWL
1. Respect 2. Fair pay 3. Safe working conditions 4. Opportunities to learn and use new skills 5. Room to grow and progress in a career 6. Protection of individual rights and wellness
39
________ support _______ that supports _________ that serves _________
Top managers / Team leaders and managers / front-lint operating workers / customers and clients
40
The 4 functions of the Management Process
Planning, Organizing, Leading and Controlling
41
Planning:
Setting performance objectives and deciding how to achieve them
42
Organizing:
Arranging tasks, people, and other resources to accomplish the work
43
Leading:
Inspiring people to work hard to achieve high performance
44
Controlling:
Measuring performance and taking action to ensure desired results
45
What is social capital in the context of managerial roles?
The capacity to attract support and help from others, essential for advancing managerial agendas (shared values)
46
What are Katz's essential managerial skills
1. Technical skills 2. Human & interpersonal skills 3. Critical thinking/Conceptual skills
47
What are technical skills
The ability to use a special proficiency or expertise to perform particular tasks that bring value to an employer
48
What are human and interpersonal skills
The ability to communicate, collaborate, and network to lead and contribute to teams while engaging others with a spirit of trust
49
What are critical thinking/conceptual skills
The capacity to break problems down into smaller parts for effective analysis

GMS 200 (10 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions