lesson 1-2

Question 1

Art of knowing what you want to do and then seeing that they do it in the best and the cheapest way

Answer 1

Management

Question 2

all types and sizes of organizations * all organizational levels * all organizational work areas, and in * all organizations, no matter where they’re located

Answer 2

Universality of management

Question 3

Employees either manage or are managed

Answer 3

reality of work

Question 4

Management offers challenging, exciting and creative opportunities for meaningful and fulfilling work * Successful managers receive significant monetary rewards for their efforts

Answer 4

Rewards and challenges

Question 5

Understanding management concepts and how managers think will help you get better results at work and enhance your career

Answer 5

Gaining insights into life at work

Question 6

is defined as the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading and controlling organizational resources

Answer 6

management

Question 7

Setting goals and deciding on the tasks and resources needed to attain them

Answer 7

Planning

Question 8

Assigning tasks, grouping tasks into departments, and allocating resources to departments

Answer 8

Organizing

Question 9

Using influence to motivate employees to achieve organizational goals

Answer 9

Leading

Question 10

Monitoring employees’ activities, keeping the organization on track toward its goals, and making corrections as needed

Answer 10

Controlling

Question 11

Seek and receive information from a variety of sources (industry, reports, journals, web, contacts)

Answer 11

Monitor

Question 12

Pass information on to others in the organization (during meetings, briefing, emails, memo, issuances)

Answer 12

Disseminator

Question 13

Transmitting information to people outside the organization through briefing, interviews, speeches, written communication

Answer 13

Spokesperson

Question 14

Perform formal duties like greeting visitors and signing contracts and other legal documents

Answer 14

Figurehead

Question 15

Motivate, train, counsel, communicate and direct subordinates

Answer 15

Leader

Question 16

Maintain and manage information links inside and outside the organization

Answer 16

Liaison

Question 17

Initiate projects that lead to improvements; delegate idea-generation responsibilities to others and identify best ideas to act on

Answer 17

Entrepreneur

Question 18

Take corrective action during conflicts and crises; resolve disputes among subordinates

Answer 18

Disturbance Handler

Question 19

Decides who received resources, manage schedules and budgets and set priorities

Answer 19

Resource allocator

Question 20

Represent a team, department or organization regarding contracts, union negotiations, etc.

Answer 20

Negotiator

Question 21

• Responsible for the whole organization - Concerned about the long-term future, the external environment, and the organization’s overall success - Example titles: CEO, president, chairperson, executive director, etc.

Answer 21

Executive management

Question 22

• Responsible for business units and major departments - Implement the overall strategies and policies defined by top managers - Concerned about the near future - Example titles: department head, division head, director of research and development

Answer 22

Middle management

Question 23

• Responsible for the production of goods and services - Concerned application of rules and procedures to achieve efficient production, provide technical assistance, and motivate subordinates - Example titles: supervisor, line manager, office manager

Answer 23

First-line management

Question 24

The ability to think and to
conceptualize about abstract and complex
situations

Answer 24

Conceptual skills

Question 25

The ability to work well with other people individually and in a group

Answer 25

Interpersonal (Human) skills

Question 26

Job-specific knowledge and techniques needed to proficiently perform work tasks

Answer 26

Technical skills

Question 27

Amazon.com has been lauded for being customer-focused. After doing a quick visit to their website, can you think about how a manager at the company demonstrates their being customer-focused?

Answer 27

FOCUS ON THE CUSTOMER

Question 28

Have you heard of the company, Zoom, in 2019? Probably not. But, during the pandemic, using the platform has become quite commonplace. What do you believe has led to Zoom’s success even with the existence of other types of communication platforms?

Answer 28

FOCUS ON TECHNOLOGY

Question 29

acebook. Instagram. Twitter. TikTok. Imagine yourself working in one of these companies as a manager, and ask yourself what issues might you be dealing with on a regular basis.

Answer 29

FOCUS ON SOCIAL MEDIA

Question 30

You may have heard of South Korea’s impressive response to the pandemic with their innovative approach in combining technology, policy, and knowledge about their society. The interesting thing about innovation is that even with the right tools and technology, any plan that relies on these two can ultimately fail. If you were a manager during these trying times, what do you think should also be considered to ensure success?

Answer 30

FOCUS ON INNOVATION

Question 31

People, profit, planet: this is also referred to as the triple bottom line. Imagine yourself as a manager at a clothing company of your choice. What management practices do you believe you should advocate to make sure your organization satisfies the triple bottom line?

Answer 31

FOCUS ON SUSTAINABILITY

Question 32

Triple bottom line

Answer 32

people, profit, planet

Question 33

As much as we, humans, would like to consider ourselves efficient and effective in fulfilling our jobs, we are not machines. We possess natural characteristics and demonstrate needs that a quick oil change or software upgrade cannot fix. If you were a manager today, how might you approach your employees to help ease the burden that the pandemic is causing?

Answer 33

FOCUS ON THE EMPLOYEE

Question 34

refers to the totality of all the elements and forces present in its immediate and remote surroundings which have a potential impact on the firm’s ability to achieve its objectives.

Answer 34

Environment

Question 35

all outside factors or influences that impact the operation of business. It is composed of the general environment and the task environment

Answer 35

General environment (external macro environment)

Question 36

a system of shared meaning held by members that distinguishes the organization from other organizations.

Answer 36

Internal Environment (Organizational Culture)

Question 37

Customer - Competitors - Suppliers - Labor Market (their associated dynamics)

Answer 37

Task/Market/Industry Environment (microenvironment)

Question 38

covers the current state of knowledge of products and services (innovating and adopting technologies to improve product and service offerings).

Answer 38

TECHNOLOGICAL

Question 39

general economic health of the country which serves as our bases for forecasts (purchasing power, interest rates, unemployment rate, inflation and income levels)

Answer 39

ECONOMIC

Question 40

Policies/ rules imposed by law may negatively or positively affect organization’s operations by presenting strategic constraints and opportunities (stability of the political climate - regulations, policies and legislations)

Answer 40

LEGAL/POLITICAL

Question 41

attitudes, values, norms, beliefs, behavior and associated demographic trends (dictates customer preferences)

Answer 41

SOCIOCULTURAL

Question 42

Developments outside the home country have potential impacts on the operations of an organization

Answer 42

GLOBAL

Question 43

pressing elements such the natural environment due to recognized disruptions and depletion of the natural physical environment

Answer 43

NATURAL

Question 44

those who purchase the products or avail services of the business.

Answer 44

CUSTOMER

Question 45

Players producing similar goods and services and targeting the same market segments

Answer 45

COMPETITORS

Question 46

other organizations who provide or sell raw materials and supplies for the operations of the business

Answer 46

SUPPLIERS

Question 47

people in the environment who can be hired to work for the organization

Answer 47

LABOR MARKET

Question 48

7 Primary Characteristics that capture essence of an organization’s culture:

Answer 48

* Innovation & risk taking * Attention to detail * Outcome orientation * People orientation * Team orientation * Aggressiveness * Stability

Question 49

-an object, act or event that conveys meaning to others. - considered rich, non- verbal language, that vibrantly conveys the organization’s important values concerning how people interact with each other and react to the environment.

Answer 49

Symbol

Question 50

is a narrative based on true events and is repeated frequently and shared among organizational employees. Stories are told to new employees to keep the organization’s primary values alive

Answer 50

Story

Question 51

is a figure who exemplifies the deeds, character and attributes of a strong culture. Heroes are role models for employees to follow.

Answer 51

Heroes

Question 52

is a phrase of sentence that succinctly expresses a key corporate value. Many companies use a slogan or saying to convey special meaning to employees.

Answer 52

Slogans

Question 53

is a planned activity at a special event that is conducted for the benefit of an audience. Managers hold ceremonies to provide dramatic examples of company values

Answer 53

Ceremonies