Lesson 1&2

Question 1

Determines the factor and the importance of the supply chain management practices as the use of information to the organization’s mission and strategy

Answer 1

Supply chain management in hospitality industry

Question 2

It is a global network used to deliver products and services from raw materials to end customers.

Answer 2

Supply chain management

Question 3

Uses an engineered flow of information, physical distribution, and cash

Answer 3

Supply chain management

Question 4

Cooperation between parties, and teams

Answer 4

Integrated behavior

Question 5

Integ-related sharing of information

Answer 5

Mutually sharing information

Question 6

It makes sure that the chain doesn’t break and doesn’t mess up the production process

Answer 6

Cooperation

Question 7

Aimed to satisfy the clientele and/or customer

Answer 7

Focused on Serving Customers

Question 8

Less hassle to the production

Answer 8

Integrated Process

Question 9

Designed with the entire organization in mind and begins with an organization’s mission

Answer 9

Strategic level

Question 10

Supports strategic plans by translating them into specific plans relevant to a distant area of the organization

Answer 10

Tactical level

Question 11

Specific procedures and processes that occur within the lowest levels of the organization

Answer 11

Operational level

Question 12

FACTORS AFFECTING SCM IN HOSPITALITY

Answer 12

1.Customer Satisfaction
2.Management Systems
3.Current Market Trends

Question 13

The cost of purchasing raw materials in the hotel industry

Answer 13

Raw Material Costs

Question 14

Hotels are known to purchase an excessive number of units of various labels and packaging sizes

Answer 14

Material Ordering Costs

Question 15

The purchasing department stockpiles large quantities of goods and does not deliver the best items on time

Answer 15

Inventory Handling

Question 16

Due to a lack of preparation, emergency purchases are the norm rather than the exception

Answer 16

Emergency Purchases

Question 17

Is the totality of features and characteristics of a good or service that bear on its ability to satisfy a given or implied need

Answer 17

Quality

Question 18

Is the continual process of detecting & reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training.

Answer 18

Total Quality Management (TQM)

Question 19

Used to streamline SCM, improve customer service and ensure that employees are well-trained

Answer 19

Total Quality Management (TQM)

Question 20

To improve the quality of an organization’s outputs through continual improvement of internal practices

Answer 20

Total Quality Management (TQM)

Question 21

Aims to hold all parties involved in the production process and accountable for the overall quality of the final product.

Answer 21

Total Quality Management (TQM)

Question 22

Developer of TQM, a management consultant whose work had a great impact on Japanese manufacturing

Answer 22

WILLIAM EDWARDS DEMING

Question 23

simple concept that continual improvement can help increase quality while decreasing costs

Answer 23

total quality management.

Question 24

He Introduced Juran Trilogy- or Quality Trilogy - in the late 1980s.

Answer 24

JOSEPH MOSES JURAN

Question 25

This was a new way of thinking about quality, and also a way of managing quality, and is now the basis for much quality management work

Answer 25

Quality trilogy

Question 26

This is a structured method that relates to product or service development processes and is used in order to create new features that customers actually need. Also known as “Design for Six Sigma”

Answer 26

Quality Planning - or Quality by Design

Question 27

This is a focus on ‘breakthrough’ improvement, rather than everyday improvement. ‘By attaining just a few vital breakthroughs year after year (The Pareto Principle), the organization can outperform its competitors and meet stakeholder needs’.

Answer 27

Quality Improvement - or Lean Six Sigma

Question 28

means quality control and compliance. The goal is to comply with international standards

Answer 28

Quality Control

Question 29

He's experiment showed that workers participation in decision making improves productivity.

Answer 29

1930s - Elton Mayo’s Hawthorne

Question 30

Edward Deming: taught statistical methods and Dr. Juran taught quality management techniques to the Japanese

Answer 30

1950s

Question 31

formed the “Theory X, negative management and Theory Y, positive management, leadership models

Answer 31

1960s - Douglas McGregor:

Question 32

Year were The Japanese: shaped the phrase ‘Total Quality Control. TQC is a company wide quality control policy.

Answer 32

1970s

Question 33

Is the world’s largest developer of voluntary international standards that facilitates world trade by providing common standards between nations.

Answer 33

INTERNATIONATIONAL ORGANIZATION FOR STANDARDIZATION(ISO)

Question 34

Is a management system standard which helps ensure that consumers get reliable, desired quality goods and services. This was achieve by combining the process approach with risk-based thinking, and employing the Plan-Do-Check-Act cycle at all levels in the organization.

Answer 34

ISO 9001:2015

Question 35

8 PRINCIPLES OF TOTAL QUALITY MANAGEMENT

Answer 35

1.Customer Focus 2.Leadership 3.Involvement of People 4.Process Approach 5.System Approach to Management 6.Continuous Improvement 7.Factual Approach to Decision Making 8.Mutually Beneficial Supplier Relationship

Question 36

the major stakeholders in the supply chain of manufacturing companies, which ends with product delivered to the customer.

Answer 36

Manufacturers, suppliers, retailers, shippers, and distributors

Question 37

enable businesses to build end-to-end supply chain solutions that speed up processes and avoid bottlenecks in the supply chain.

Answer 37

Technological advancement

Question 38

designed to manage and enhance the exchange of information of across various key supply chain partners to attain such outcomes

Answer 38

SCM software

Question 39

Value of Information Technology in Supply Chain Management

Answer 39

1.Increased Control Over Production 2.Better Inventory Management 3.Increased Collaboration Between Supply Chain Partners 4.More Effective Order Tracking and Delivery

Question 40

leads to risk of waste and for an increased need for working capital funds.

Answer 40

Excess Inventory

Question 41

leads to stoppages in the production cycle and of losing business through stockouts

Answer 41

Low Inventory

Question 42

is a popular method of automatic identification and data capture

Answer 42

Radio-Frequency Identification (RFID)

Question 43

offers shippers and vendors the abilities to pair workers with the devices most appropriate for their daily work.

Answer 43

Smartphone technology

Question 44

relieve some of the strain of the driver shortage by enabling one driver to “drive” several vehicles in parade formation at once

Answer 44

Driver Assisted Truck Platooning (DATP)

Question 45

reduce carbon emissions through better miles per gallon, as well as save costs as driver wages continue to rise

Answer 45

Driver Assisted Truck Platooning (DATP)

Question 46

began experimenting with drone delivery in late 2016 and gained a patent for delivery in early 2018.

Answer 46

Amazon

Question 47

THE IMPACT OF TECHNOLOGY ON SUPPLY CHAIN MANAGEMENT

Answer 47

1.Greater Efficiency and Transparency 2.Focus on Individual Employees 3.Tighter Communication & Community 5.Government Requirements Tackled with New Technology 6.Driver Shortage Drives New Technology 7.The Effects of Internet Shopping on Last Mile Delivery 8.Internet-of-Things and Vehicle-to-Everything Changes

Question 48

Specific forms of ELD's

Answer 48

1.Vehicle-to-Cloud(V2C), 2. Vehicle-to-Pedestrian(V2P), and 3.Vehicle-to-Grid(V2G).

Question 49

BENEFITS OF SUPPLY CHAIN MANAGEMENT

Answer 49

1.Provides better distribution processes for goods and services 2.Increases efficiency and function for companies Lowers shipping and warehouse costs 3.Lowers shipping and warehouse costs 4.Eliminates costs directly and implicitly 5.Supports the shipping at the right spot with the right goods

Question 50

Reduces Risk: Rises Reward

Answer 50

Mutually Sharing Channel Risk & Rewards

Question 51

Doing it right the first time

Answer 51

Philip Bayard crosby