Lesson 1 : Intro To TQM Flashcards
It is a significant economic activity of the travel, lodging, retail and entertainment subsectors supplying the needs of tourist and a socio cultural activity providing cultural experiences to tourist markets.
Tourism
True or False
Tourism has 2 main elements : movement, referring to the travel to and from a destination and overnight stay outside the permanent residence in various destinations.
True
The movement to and from the destination is “ permanent “, which means there is no intention to return.
False
Destinations are visited for purposes other than employment or taking up permanent residence.
True
The activities tourist engage in during their journey and their stay outside their usual residence and work are “not” distict from those of the working populations and residents of the places visited.
False
It refers to a variety of services and businesses focusing in customer satisfaction and it is consider a large and fast growing industry.
Hospitality Industry
True or False
Hospitality industry refers to activities requiring customer to travel while tourism industry provides recreational solutions such as meals and accommodation.
False
Correct answer : Tourism refers to activities requiring customer to travel while hospitality industry provides recreational solutions such as meals and accommodation.
The relationship between the tourism and hospitality industries is symbiotic, wherein one cannot function without the other.
True
Provide example of the relationship of tourism and hospitality industry
Answer : Tourist visiting an attraction overseas ( tourism) will need a place to stay (hospitality ). If one ceases to exist, the other won’t be able to satisfy the customers needs and wants.
Characteristics of a tourism and hospitality Product
Tourism products that cannot be seen, tasted, felt or heard
Intangibility
Tourism products are primarily services and cannot be separated from the person or company that provides them.
Inseparability
It is a characteristic of products and services that do not allow the product or service to be stored for sale at a future date .
Perishability
It may vary depending on the company or the product owner, the purchase time and other orofessions involved.
Variability
The tourist only acquires the right to certain benefits offered by the seller or hotel but the room ownership remains with the hotel.
Absence of ownership
A tourism product involves other sectors in its production, and a
single enterprise cannot provide it.
Manufactured by many producers
It refers to predictable changes over a year in a business or economy based on the
calendar or commercial seasons.
Seasonality
It is considered as vital to satisfy customers needs and wants.
Understanding characteristics if tourism and hospitality products
True or False
Knowing the characteristics of tourism and hospitality products allows the business to focus on developing the quality they provide to their customers, making them
loyal and contented
True
