LESSON 1 MIDTERMS

Question 1

More commonly known as the BUS, has played a major role in the
surface travel industry throughout the world.

Answer 1

Motor coach

Question 2

Motor coach first appeared in the year?

Answer 2

1890s

Question 3

Introduced as the 102D3 and the 102DL3 in 1992 and 1994 respectively

Answer 3

Model D4505

Question 4

Introduced in 1998 as the 102EL3 and then became known as E400 in 2001

Answer 4

Model E4500

Question 5

Introduced in 2001 and has the height of 3.58m and the length of 13.89m

Answer 5

Model J4500

Question 6

may be intercity drivers (city to city), local transit operators (public
transportation within cities, or special-service drivers (charters, tours, and
sightseeing)

Answer 6

Bus Operators

Question 7

assign drivers to buses and coordinate the movement of buses in and
out of the bus terminal

Answer 7

Dispatchers

Question 8

The car rental industry is almost as old as

Answer 8

automobile itself

Question 9

Car rental companies have two main types of operations

Answer 9

corporate and licensee.

Question 10

Most of the larger firms, including Hertz, Avis, and National, have
mostly?

Answer 10

corporate operations

Question 11

are usually part of a chain operation.
They often lease the cars from larger companies rather than purchase
and resell them.
.

Answer 11

Licensees

Question 12

plans that allowed clients to travel as far as
they wanted for a flat fee w/in the allotted rental period

Answer 12

Unlimited mileage

Question 13

clients are allowed a certain number of free miles
each day and are charged from 20 cents to 30 cents extra for
each additional mile driven

Answer 13

Mileage cap

Question 14

a standard charge for the day, usually with an
added amount for miles driven.

Answer 14

Regular rate

Question 15

a discount rate for weekends or holidays.

Answer 15

Special rate

Question 16

a discount rate for employees of companies with
a high rental volume.

Answer 16

Corporate rate

Question 17

Four basic classes of rental cars

Answer 17

*Subcompact
*Compact
*Standard
*Deluxe

Question 18

a small car.
Examples: Ford Escort, Dodge
Shadow, Nissan Sentra

Answer 18

Subcompact

Question 19

an average
size car.
Examples: Chevrolet
Cavalier, Ford Tempo,
Toyota Corolla.

Answer 19

Compact

Question 20

a full-size car.
Examples: Ford Thunderbird,
Chrysler Le Baron, Subaru
Legacy.

Answer 20

Standard

Question 21

a large luxury
car that usually comes
equipped with many areas.
Examples: Lincoln Town
Car, Cadillac Sedan de
Ville, Buick Century

Answer 21

Deluxe

Question 22

many companies allow clients to drop off their cars at any
location owned by the same company. However, there is usually an
additional drop-off charge for this service

Answer 22

Drop-off

Question 23

prices are much higher than those charged at most gas
stations, so clients usually save money by filling the tank before
returning the car.

Answer 23

Gas

Question 24

clients are liable for a special initial amount of damage
to the car.

Answer 24

Insurance

Question 25

provides coverage in case of bodily injury to the client.

Answer 25

personal accident insurance

Question 26

a fee is charged if clients lose the keys.

Answer 26

Lost keys

Question 27

run the rental office and supervise the rental representative

Answer 27

Station managers

Question 28

sell the services of their company to airlines, travel agents and, and business accounts

Answer 28

Sales representatives

Question 29

transfer customers between the airport and the rental lot.

Answer 29

Shuttle drivers

Question 30

Very small cars that have few amenities, comforts, or options.

Answer 30

Subcompact or Economy

Question 31

Small cars that are a little larger than subcompacts are a bit more comfortable and comes with more options.

Answer 31

Compact

Question 32

Fairly small, these autos offer a good selection of options and can accommodate 3 or 4 people with comfort.

Answer 32

Midsize or Intermediate

Question 33

Often called “Family Cars” these can accommodate more than 4 people comfortably and has many of trunk space and amenities.

Answer 33

Full-size or Standard

Question 34

These cars ranks higher than full-size but aren’t as expensive as our next category.

Answer 34

Premium

Question 35

These are among the largest and upscale cars you can rent.

Answer 35

Luxury or Deluxe

Question 36

This is a catch all class which most car rental companies further subdivide into separate categories such as: SUVs, Convertibles, Vans, Minivans, Jeeps, Trucks, ETC

Answer 36

Specialty

Question 37

Car rentals began back in what year?

Answer 37

1916

Question 38

They are the reason for the origin of car rental industry

Answer 38

Saunders brothers

Question 39

The idea of operating car rental desks at airport locations was pioneered by?

Answer 39

Warren E. Avis