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IO > Lesson 10+ > Flashcards

Lesson 10+ Flashcards

1
Q

Performance Appraisal

Lesson 11: Evaluating Employee Perf

A

refers to the regular review of an employee’s job performance and overall contribution to a company

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2
Q

Peter Principle

Lesson 11: Evaluating Employee Perf

A

idea that individuals will continue to be promoted until they reach a position where they are no longer effective.

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3
Q

360-Degree Feedback

Feedback

Lesson 11: Evaluating Employee Perf

A

Sources of relevant information about employee performance include supervisors, peers, subordinates, customers, and self-appraisal

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4
Q

Multiple-source feedback

Feedback

Lesson 11: Evaluating Employee Perf

A

employee receives feedback from sources (e.g., clients, subordinates, peers) other than just his or her supervisor.

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5
Q

Supervisors

Feedback

Lesson 11: Evaluating Employee Perf

A

most common performance appraisal

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6
Q

Peers

Feedback

Lesson 11: Evaluating Employee Perf

A

come from employees who work directly with an employee

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7
Q

Subordinate

Feedback

Lesson 11: Evaluating Employee Perf

A
  • also called upward feedback
  • subordinates can provide a very different view about a supervisor’s behavior
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8
Q

Customers

Feedback

Lesson 11: Evaluating Employee Perf

A
  • feedback on employee performance by filing complaints or complimenting a manager
  • Organizations also seek customer feedback in the form of secret shoppers
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9
Q

Self-appraisal

Feedback

Lesson 11: Evaluating Employee Perf

A

Allowing an employee to evaluate her own behavior

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10
Q

Trait-Focused

Appraisal Methods

Lesson 11: Evaluating Employee Perf

A

concentrates on such employee attributes as dependability, honesty, and courtesy.

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11
Q

Competency-Focused

Appraisal Methods

Lesson 11: Evaluating Employee Perf

A

employee’s knowledge, skills, and abilities

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12
Q

Task-Focused

Appraisal Methods

Lesson 11: Evaluating Employee Perf

A

organized by the similarity of tasks that are performed

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13
Q

Goal-focused

Appraisal Methods

Lesson 11: Evaluating Employee Perf

A

organizaing appraisal on the basis of goals to be accomplished by the employee

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14
Q

Contextual Performance

Appraisal Methods

Lesson 11: Evaluating Employee Perf

A

the effort an employee makes to get along with peers

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15
Q

Employee Comparison

Lesson 11: Evaluating Employee Perf

A

**employees can be compared with one another **instead of being rated individually on a scale

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16
Q

Rank order

ratings

Lesson 11: Evaluating Employee Perf

A

employees are ranked from best to worst

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17
Q

Paired Comparison

Lesson 11: Evaluating Employee Perf

A

group of employees to be ranked are compared one pair at a time.

18
Q

Forced Distribution

ratings

Lesson 11: Evaluating Employee Perf

A
  • (Rank and Yank)
  • a predetermined percentage of employees are placed into a number of performance categories
19
Q

Objective Measures (Hard Measures)

Lesson 11: Evaluating Employee Perf

A

referred to as a “hard measure,” is a quantifiable and tangible metric used to assess performance, progress, or success. These measures are concrete and typically involve numerical data

20
Q

Ratings of a Performance

Lesson 11: Evaluating Employee Perf

A
  • Graphic rating scale
  • Behavioral Checklist
  • Contamination
21
Q

Graphic rating scale

Ratings of a Performance

Lesson 11: Evaluating Employee Perf

A

involves rating employee performance on an interval or ratio scale

22
Q

Behavioral Checklist

Ratings of a Performance

Lesson 11: Evaluating Employee Perf

A

condition in which a criterion score is affected by things other than those under the control of the employee

23
Q

Management by Objective (MBO)

Lesson 11: Evaluating Employee Perf

A

designed to **include employees in the goal-setting process and define “success” by measuring accomplishments **against a clearly established set of objectives

24
Q

Frame-of-reference training

Train Raters

Lesson 11: Evaluating Employee Perf

A

the rater is provided with job-related information, a chance to practice ratings, examples of ratings made by experts, and the rationale behind the expert ratings

25
Q

Critical incidents

Lesson 11: Evaluating Employee Perf

A

supervisor records employee behaviors that were observed on the job and rates the employee on the basis of that record

26
Q

Employee Performance Record

Lesson 11: Evaluating Employee Perf

A

A standardized use of the critical-incident technique developed at General Motors. Half of the sheet is used to record examples of good behaviors, and the other half to record examples of poor behaviors

27
Q

Distribution Errors

rating error

Lesson 11: Evaluating Employee Perf

A

Rating errors in which a rater will use only a certain part of a rating scale when evaluating employee performance

28
Q

Leniency Errors

rating error

Lesson 11: Evaluating Employee Perf

A

a rater consistently gives all employee high ratings, regardless of their actual levels of performance

29
Q

Central tendency error

rating error

Lesson 11: Evaluating Employee Perf

A

a rater consistently rates all employees in the middle of the scale, regardless of their actual levels of performance

30
Q

Strictness Errors

rating error

Lesson 11: Evaluating Employee Perf

A

a rater consistently gives all employees low ratings, regardless of their actual levels of performance.

31
Q

Halo Errors

Rating error

Lesson 11: Evaluating Employee Perf

A

a rater **allows either a single attribute or an overall impression of an individual to affect the ratings **that she makes on each relevant job dimension

32
Q

Proximity Errors

Rating error

Lesson 11: Evaluating Employee Perf

A

occur when a rating made on one dimension affects the rating made on the dimension that immediately follows it on the rating scale

33
Q

Contrast Errors

Rating error

Lesson 11: Evaluating Employee Perf

A

The performance rating one person receives can be influenced by the performance of a previously evaluated person

34
Q

Assimilation Error

Rating error

Lesson 11: Evaluating Employee Perf

A

raters base their rating of an employee during one rating period on the ratings the rater gave during a previous period

35
Q

Emotional State

Rating error

Lesson 11: Evaluating Employee Perf

A

Stress, bias, affect

36
Q

Employment-at-Will Doctrine

Lesson 11: Evaluating Employee Perf

A

employers have the right to hire and fire an employee at will and without any specific cause.

37
Q

Employment-at-will statements

Lesson 11: Evaluating Employee Perf

A

Statements in employment applications and company manuals reaffirming an organization’s right to hire and fire at will

38
Q

Legal Reasons for Terminating Employees

Lesson 11: Evaluating Employee Perf

A
  • Probationary Period
  • Violation of Company Rules
  • Inability to Perform
  • Reduction in Force (Layoff)
39
Q

Elements for Effective Performance Appraisal Feedback:

Lesson 11: Evaluating Employee Perf

A
  • specificity
  • timeliness
  • manner
40
Q

Lesson 11: Evaluating Employee Perf

A

IO (2 decks)

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