Lesson 16 - Organizational Change Flashcards
(33 cards)
Sacred cow hunt
the first step in organizational change, in which employees look for practices and policies that waste time and are counterproductive.
Types of Sacred Cows:
* Paper Cow
* Meeting Cow
* Speed Cow
Paper Cow
Paper cows are unnecessary paperwork
Meeting Cow
unreasonable number and length of meetings
Speed Cow
unnecessary deadlines are another source for potential change
Carnall (2008) suggests that employees typically go through five stages during major **organizational changes: **
- denial
- defense
- discarding
- adaptation
- internalization
Stage 1: Denial
employees deny that any changes
Stage 2: Defense
employees begin to believe that change will actually occur, they become defensive
Stage 3: Discarding
employees begin to realize not only that the organization is going to change but that the employees are going to have to change as well
Stage 4: Adaptation
employees test the new system, learn how it functions, and begin to make adjustments in the way they perform
Stage 5: Internalization
employees have become immersed in the new culture and comfortable
Type of Change
(continual process of upgrading or improving processes) and revolutionary (drastic changes the way things are done)
Change analyst
A person who is not afraid of change but **makes changes only when there is a compelling reason **to do so.
Receptive changer
A person who is willing to change
Reluctant changer
A person who will initially resist change but will eventually go along with it
Change resister
A person who hates change
Organizational Culture
The shared **values, beliefs, and traditions that exist **among individuals in an organization
Organizational socialization
The process whereby new employees learn the behaviors and attitudes they need to be successful in an organization
Rituals
Procedures in which employees participate to become “one of the gang
Symbols
Organizational behaviors or practices that convey messages to employees
Lewin’s Process Model
1 - Unfreezing
is the process by which people become aware of the need for change
2 - Refreezing
makes new behaviors relatively permanent and resistant to further change
The Continuous Change Process Model
it incorporates the forces for change, problem solving process, a change agent, and transition management
* top-management perspective
Transition Management
the process of systematically planning, organizinh, and implementing change, from the disassembly of the current state to the realization of a fully functional future state within an organization
ORGANIZATION DEVELOPMENT
a system-wide application of behavioral science knowledge to the plan development and reinforcement of organizational strategies, structures and processes for improving an organization’s effectiveness
