Lesson 2 Flashcards
(22 cards)
It is a process that consists of five elements: hearing, attending, understanding, responding and remembering.
Listening
It is psychological process of registering sound waves as they hit the eardrum.
Hearing
The process of accurately identifying particular sounds or words.
Attending
The listener determines the context and meaning of the words that are heard.
Understanding
The listener provides verbal and/or nonverbal reactions to what she hears.
Responding
Occurs as the listener categorizes and retains the information she’s gathering from the speaker.
Remembering
Anything that gets in the way of clear communication
Barrier
BARRIERS TO LISTENING
- Passive Listening
- Drifting Thoughts
- Intrusion of the Past
- Self-Fulfilling Prophecy
- Overload of the Message
Many of the listeners are just plain lazy listeners. Passive listeners do not interact with the speaker. He/ she is just absorbing all the ideas presented by the speaker without trying to synthesize and understand the message. In the end he/ she will end up forgetting all speeches and the ideas presented by the speaker.
Passive Listening
This barrier to effective listening happens when the listener’s mind is preoccupied with something else, normally not related to speech of the speaker. Ex. Work-related deadlines, personal problems, etc. as if the listener is Physically present, but mentally absent.
Drifting Thoughts
Memories of the past events can be triggered by a mere word of reference to a place. That “Nostalgia” effect affects the listeners’ feelings, values, and attitudes into the speech setting.
Intrusion of the Past
The listeners negative advance judgment towards the speaker or the topic of the speech affects the success of the listening activity. He/ she assumes that the speech is boring because he/ she heard from a common friend that the speaker himself is not good and boring as well.
Self-Fulfilling Prophecy
- It is difficult for the brain to digest the overloaded message.
- When the message is lengthy or illogical in sequencing, it becomes more painful to retain the concentration. As a result listening becomes ineffective
Overload of the Message
GUIDES IN EFFECTIVE LISTENING
- KNOW YOUR PURPOSE
- COMPREHEND THE MESSAGE
- TAKE GOOD NOTES
- ASSESS THE SPEECH
The speech is effective if it is delivered with a purpose. The first thing good listeners must do is to figure out why they are listening. Determine the purpose of your listening. In effect, it directs and controls all the decisions why you listen.
KNOW YOUR PURPOSE
Listening with comprehension helps you understand the three essential aspects of speech contents: ideas, structure, and supporting materials.
COMPREHEND THE MESSAGE
Train yourself to be a good note taker. It is a responsibility of a listener. It is necessary for you to document important information.
TAKE GOOD NOTES
You are the main reason why the speaker is talking. Therefore you have to listen, to focus, and to understand his/her speech so you will be able to assess his/her speech justly.
ASSESS THE SPEECH
BAD LISTENERS
- Not inetersted on speaker
- Listens only for details
- Avoids difficult material
- Easily distracted
- Fakes attention
GOOD LISTENERS
- Finds area of interest and topics
- Concentrates on the appearance content of presentation
- Listen for ideas
- Exercises the mind and prepares to listen
- Resists distractions
- Pays attention
BENEFITS OF EFFECTIVE LISTENING
- Enhances productivity
- Improves relations
- Avoids conflicts
- Improves understanding
- Improves negotiation skills
- Adds to your image and personality
- Helps you to stand out
- You will be appreciated
“ The Greatest gift you can give others is the purity of your attention”.
Richard Moss
