Lesson 2 (Pre-Immersion: Work Ethics) Flashcards by Myko Jefferson Javier

Q

Is a collection of values and behaviors which people feel are moral.

A

Ethics

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Q

Is the name we give to our values or good behavior

A

Ethics

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Q

Is the collection of all the values and actions that people feel are appropriate in the work place

A

Positive Work Ethics

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Q

_________________ Matters

A

Attendance

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Q

Attendance: Be on time or ____________ before the time

A

10-15 Minutes

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Q

Attendance: Don’t abuse _______________

A

Leave time

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Q

Avoid absences without valid and important reasons

A

Attendance

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Q

In today’s competitive and modern business world, it is highly essential to adhere with professional appearance and grooming for the workplace.

A

Professional Appearance and Grooming for the Workplace

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Q

Always be neat and clean including your teeth, fingernails, face, hair and even your shoes.

A

Professional Appearance and Grooming for the Workplace

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Q

Keep your pockets empty and as much as possible avoid tinkling coins or keys and bulges

A

Professional Appearance and Grooming for the Workplace

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Q

Avoid eating candies, smoking cigarettes and chewing gum
when you are inside the office.

A

Professional Appearance and Grooming for the Workplace

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Q

Use portfolio case or light briefcase when carrying important
documents with you instead of compiling these documents in
folders and carrying these between your armpits.

A

Professional Appearance and Grooming for the Workplace

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Q

As much as possible get rid of tattoos and body piercings for
these will just make you look untidy and unprofessional.

A

Professional Appearance and Grooming for the Workplace

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Q

Wear light perfume/cologne and minimize using
lots of jewelries.

A

Professional Appearance and Grooming for the Workplace

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Q

Is an important life skill that will
help a child graduate from college and keep a
job.

A

Attendance

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Q

______________ matters as a student and as a
worker

A

Attendance

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Q

Missing __________, or about __________, of the
school year can drastically affect a student’s
academic success. Students can be chronically
absent even if they only miss a day or two
every few weeks.

A

10 Percent, 18 Days

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Q

To be successful in a career you must
possess both strong occupational skills and good
work ethics.

A

Standards

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Q

The following are ten areas of work ethic traits
and performance standards you will be presented
and expected to exhibit in the workplace:

A

1) Attendance
2) Character
3) Teamwork
4) Appearance
5) Attitude
6) Productivity
7) Organizational Skills
8) Communication Skills
9) Cooperation
10) Respect

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Q

Attend 90% or more of the required class
time

A

Attendance

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Q

Be tardy for class no more than eight
times during a six weeks

A

Attendance

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Q

Notify instructor before planned
absences or tardiness

A

Attendance

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Q

Be prepared for work by reading
assignments and completing job

A

Attendance

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Q

Participate in activities by contributing to
work discussion, completing assignments,
and being involved in any activities

A

Attendance

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Begin and end work as expected

Attendance

Use work time appropriately

Attendance

IT IS THE CORNER-STONE OF ADVANCEMENT

Attendance

Attendance: __________=_____________=________________

Dependability = Reliability = Marketability

Display a high level of effort and commitment to performing and completing work

Character

Be honest in all situations

Character

Demonstrate trustworthiness and responsible behavior

Character

Displays loyalty, dependability, reliability, initiative, and self-discipline

Character

5 Sub concepts of Character

Loyalty, Honesty, Trustworthiness, Initiative, Self-discipline and Self-responsibility

In return for salary and benefits, the firm expects ________.

Loyalty

With loyalty comes a _______________.

Sense of Pride

All employees are goodwill ambassadors and salespeople for their company

Loyalty

Employees must keep company ―”__________”

Secrets

The more the company succeeds the more you will succeed

Loyalty

If you can not feel faithfulness and allegiance to your company, you should seek a job eleswhere.

Loyalty

________________________ is valuable

Honesty

Employees account for _____ of all ―”__________________”

30%, shortages

Being honest is more than just not taking ―”___________”

Things

Using the company telephone for personal calls, checking email, or texting is actually stealing from the company!!!

Honesty

Never lie on your:

Application, Time Sheet, Expense Statements

Never cheat a:

Customer, Associate, Employer

Higher trust = ________________

Higher Pay

Closing or opening the office, Supervising others, Handing cash

Trustworthiness

Complete a task – _______________

Earn some Trust

Dependability & reliability = ________________________

Trustworthiness

Employers quickly see who can handle responsibility.

Trustworthiness

When employees have __________________,they are willing to see that work gets done

Initiative

People with initiative are:

Motivated, Enthusiastic, Industrious, Hard Working

People with initiative see a job that needs to be done and do it! Beyond the ― ”_______________”.

Call of Duty

is a part of accepting responsibility

Self-Discipline

Requires the handling of emotions

Self-Discipline

The hard part is making the best choice among the alternatives

Self-Discipline and Self-Responsibility

Encourage and facilitate cooperation, pride, trust, and group identity

Teamwork

Foster commitment and team spirit

Teamwork

Facilitate cooperation

Teamwork

Respects the rights of others

Teamwork

Respects confidentiality

Teamwork

Is a team worker, cooperative, assertive

Teamwork

Displays a customer service attitude

Teamwork

Seeks opportunities for continuous

Teamwork

Present a neat, clean _________________________

Appearance

Practice personal hygiene

Appearance

Wear clothing suitable to the job, task and environment

Appearance

Uses appropriate verbal and written etiquette

Appearance

deals with every aspect of how we perceive an individual.

Appearance

In an instant, we form opinions about a person based on:

Appearance, Smell, Cleanliness, Manerisms

Depending on the career, ___________________________ will vary

Acceptable Appearance

Regardless of the job, there is no excuse for not being groomed correctly.

Appearance

Demonstrates a positive ___________

Attitude

Appears self-confident

Attitude

Display a willingness to cooperate and accept constructive criticism

Attitude

Set realistic expectations

Attitude

Never underestimate the power of proper attitude.

Demonstrate a Positive Attitude

determines how successful we will be

Attitude

Attitude determines ____________

Altitude

___________ is prerequisite to success

Self-confidence

Willing to learn new skills, To take opportunities, To Grow

Appear Self-Confident

Setting realistic goals, and working to achieve them, helps us to continually grow and develop

Having Realistic Expectations of Self

Follows directions and procedures

Productivity

Observe established policies on safety

Productivity

Notify proper authorities of circumstances or situations presenting potential safety hazards

Productivity

Maintain equipment and supplies, Keep work area neat and clean

Productivity

Do not use or knowingly permit others to use tools and equipment improperly

Productivity

Make up missed assignments in a timely manner, Stay on task and utilize time constructively

Productivity

Prioritize and manage time and stress effectively

Organizational Skills

Demonstrate flexibility in adapting to changes

Organizational Skills

Time Management Techniques:

Ask for Help Set Timetables

Communicate accurate information to others in a professional and courteous manner

Communication

Displays appropriate nonverbal (eye contact, body language) and oral (listening, telephone etiquette, grammar) skills

Communication

Listen Attentively to others, Good Technology etiquette

Communication

The worst assumption a sender of a message can make is that the message will be received as intended Language it self can be a barrier

Unclear Wording, Slang, Jargon, Tone, Body Language

Convey a willingness to assist others

Cooperation

Work to resolve conflicts and to identify solutions in which all parties benefit

Cooperation

Demonstrate concern for treating people fairly and equitably

Cooperation

Follow the chain of command in resolving conflicts

Cooperation

Displays leadership skills, Appropriately handles criticism, conflicts, and complaints, Demonstrates problem-solving capability

Cooperation

Maintains appropriate relationships with supervisors and peers

Cooperation

Treat instructors, staff and fellow students with ________________________________________ and______

Respect, Courtesy, and Tact

Do not engage in harassment of any kind

Respect

Know the legal definitions of sexual harassment

Respect

Deal appropriately with cultural/racial diversity

Respect