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CSci 22n > Lesson 2.2: The Business Processes (Business Process and Information Systems) > Flashcards

Lesson 2.2: The Business Processes (Business Process and Information Systems) Flashcards

1
Q

is a logically related set of activities that defines how specific business tasks are performed, and it represents a unique way in which an organization coordinates work, information, and knowledge.

A

business process

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2
Q

Managers need to pay attention to business processes because

A

they determine how well the organization can execute its business, and they may be a source of strategic advantage.

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3
Q

There are business processes specific to each of the major business functions, but many business processes are _____.

A

cross-functional.

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4
Q

T/F Information systems automate parts of business processes, and they can help organizations redesign and streamline these processes.

A

True

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5
Q

is the formal organizational unit responsible for information technology services and is responsible for maintaining the hardware, software, data storage, and networks that make up the firm’s IT infrastructure.

A

Information Systems Department

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6
Q

Information Systems Department consists of specialsts such as _____, _______, _________, and ___________.

A

Programmers, Systems Analysts, Project Leaders, Information Systems Managers

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7
Q

Information Systems Department is often headed by a _____

A

CIO (Chief Information Officer)

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8
Q

are used by organizations to collect, process and distribute the information. These systems uses communication technology and information to make use of it. Main components of information systems are technology, information, procedures, management and users.

A

Information system

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9
Q

Information systems are designed according to the _________.

A

need of the organizations

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10
Q

Major types of Information System

A
  1. Transaction processing system
  2. Decision support system
  3. Executive information system
  4. Management information system
  5. Executive Support System
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11
Q

The main purpose of Transaction Processing System is to

A

fulfill the basic needs of record keeping of an organization

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12
Q

a computerized system that performs and records the daily routine transactions necessary to conduct business and are the basic business systems that serve the operational level of the organization.

A

Transaction processing systems (TPS)

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13
Q

Examples of Transaction processing systems

A

Examples are

sales order entry, 
hotel reservation systems, 
payroll, 
employee record keeping, and 
shipping.
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14
Q

analyze the data which is used in decision making by the management of the organization.

A

Decision Support System

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15
Q

Data on Decision Support System can be from _______ or __________ sources

A

internal or external

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16
Q

comes in a way when the data is more complex and is required in decision making

A

Decision Support System

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17
Q

T/F Decision Support Systems does not involve databases and spreadsheets, complex in nature, for creating models in difficult and important situations.

A

False. It does involve.

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18
Q

A system that serve the management level of the organization

A

Decision-support systems (DSS)

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19
Q

T/F by design, DSS have more analytical power than other systems.

A

true

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20
Q

Also known as Executive Support System and is developed for the Senior Management of the organization

A

Executive Information System

21
Q

A system that helps them to analyze the trends by viewing various reports including summaries; and then making the strategic decisions for the business.

A

Executive Information System

22
Q

is also used by the management but it differs from the Transaction Processing System (TPS) in a way that it provides summaries of routine nature to the management.

A

Management Information System

23
Q

The different kinds of data consolidated in Management information System included _____-, _______ and ________.

A

sales, purchase and production

24
Q

Data on Management Information System are collected from _______.

A

Internal sources

25
Q

T/F TPS are typically a major source of data for other systems, whereas ESS are primarily a recipient of data from lower-level systems.

A

True

26
Q

T/F TPS are major producers of information that is required by the other systems, which, in turn, produce information for other systems.

A

True

27
Q

refers to working with someone else in order to create or produce something.

A

Collaboration

28
Q

Key difference of Teamwork and Collaboration

A

The key difference between the collaboration and teamwork is that whilst teamwork combines the individual efforts of all team members to achieve a goal, people working collaboratively complete a project collectively.

29
Q

How Do You Build the Right Teamwork Environment

A
  • Have a common purpose and goal.
  • Trust each other.
  • Clarify their roles from the start.
  • Communicate openly and effectively.
  • Appreciate a diversity of ideas.
  • Balance the team focus.
  • Leverage any heritage relationships.
30
Q

Eleven Important Individual Characteristics for Collaboration

A 
Adaptable
Believe in collaboration
Committed
Communicative
Competent
Dependable
Disciplined
Value adder
Mission conscious
Solutions orientation
Mission conscious
Trustworthy
31
Q

An Important Collaboration Characteristics that involves the Ability to learn; creative; works with a variety of others; mitigates problems; finds solutions.

A

Adaptable

32
Q

An Important Collaboration Characteristics that involves to see teammates as collaborators

A

Believe in collaboration

33
Q

An Important Collaboration Characteristics that involves the passion to believe in the mission and success of the team

A

Committed

34
Q

An Important Collaboration Characteristics that involves the ability to write, present, support; candid; truthful; believable; relates to others’ needs; emphathic

A

communicative

35
Q

An Important Collaboration Characteristics that involves the ability to complete assigned tasks; detail oriented; consistent

A

competent

36
Q

An Important Collaboration Characteristics that involves the ability to respond consistently to team requirements; individual requests

A

dependable

37
Q

An Important Collaboration Characteristics that involves the ability to hit schedules, targets; persistence; tenacious

A

disciplined

38
Q

An Important Collaboration Characteristics that involves the ability to enhance the abilities of others; teaching; exemplary

A

value adder

39
Q

An Important Collaboration Characteristics that involves the ability to see the big picture; putting details into perspective

A

mission conscious

40
Q

An Important Collaboration Characteristics that involves the ability to compe up with alternative solutions; brainstorming; thinking afresh

A

solutions orientation

41
Q

An Important Collaboration Characteristics that involves the dependency of an individual; discrete; reliable; integrity

A

Trustworthy

42
Q

suggests new business strategies and new information-based products and services, and coordinates both the development of the technology and the planned changes in the organization.

A

Information Systems Department

43
Q

are representatives of departments outside of the information systems group for whom applications are developed.

A

end users

44
Q

these companies will have a separate information systems department, which may be organized along several different lines, depending on the nature and interests of the firm.

A

large companies

45
Q

large companies will have a separate information systems department, which may be organized along several different lines, depending on the nature and interests of the firm, such as

A

decentralized arrangement
separate department
divisional groups

46
Q

Each functional area of the business has its own information systems department and management that typically reports to a senior manager or chief information officer.

A

decentralized arrangement

47
Q

In this arrangement, the information systems function operates as a separate department similar to the other functional departments with a large staff, a group of middle managers, and a senior management group.

A

separate department

48
Q

Very large “Fortune 1,000”-size firms with multiple divisions and product lines might allow each division (such as the Consumer Products Division or the Chemicals and Additives Division) to have its own information systems group. All of these divisional information systems groups report to a high-level central information systems group and CIO.

A

divisional groups

CSci 22n (6 decks)

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