Lesson 26: Leading Change Flashcards
Adaptation
An unplanned incremental change made in response to past or current events.
How the leader responds to the call for action. Something the organizational leader initiates in response to change.
Adaptive-coping cycle
An organizational problem-solving process consisting of seven stages of activity through which an organization adapts to change.
Benchmarking
The process of comparing a unit’s work and service methods against the best practices others use in order to identify where changes may be necessary.
Change
Any alteration of the status quo. Any process imposed on an organization that requires that organization to respond. A stimulus to the organization- call for action.
Anticipatory change
One that is initiated in anticipation of key external events.
Incremental change
A change to individual components of the organization.
Major Change
A change that affects the entire organization.
Reactive Change
One that happens in response to key external events.
Learning Organization
One in which change involves learning, and learning involves change. An organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect knowledge and insight.
Re-creation
A major change necessitated by external events.
Reorientation
A major response in anticipation of external events that may ultimately require change.
Total Quality Management
An approach for making continuous improvement part of an organization’s culture. An integrated leadership approach consisting of a set of principles and procedures that inaximize the production and delivery of high-quality goods and services in an organization.
Tradition
A mode of thought or behavior followed by a people continuously from generation to generation.
Tuning
A planned incremental change made in anticipation of future events.
Value-added activity
One that directly contributes to the organization’s clearly defined quality outpuls.
