LESSON 3: 6 Ways Non-Verbal Communication Helps Flashcards
1
Q
when the same message is sent verbally and non-verbally
A
Repeating
2
Q
goes beyond duplication of the same message; rather, it adds meaning to your verbal message
A
Complementing
3
Q
use of non-verbal cues to strengthen your message
A
Emphasizing
4
Q
when non-verbal codes are used instead of verbal codes
A
Substituting
5
Q
when verbal and non-verbal messages conflict
A
Contradicting
6
Q
when we monitor and control interactions using non-verbal cues
A
Regulating
