LESSON 3_ BARRIERS TO COMMUNICATION Flashcards
(22 cards)
What are the several factors that may affect flow of communication
Environmental
Technological
Organizational
Jargons
External Noise
Emotions
Distance
Personal Interests
Halo Effect
Misinterpretation
Fear
Stress
Status
Chain of command
Trust Issues
Negative Self Image
Barriers have 5 main classifications
- Physical Barriers
- Semantic and Language Barriers
- Socio-Psychological Barriers
- Cross Cultural Barriers
- Organizational Barriers
**These are barriers to communication that are distractive to our senses, maybe our sense of sight, hearing or others.
**
Common examples of these are: faulty organizational structure, noise, time and distance, and, information overload
Physical Barriers
Under Physical barrier
- Large working area
- CLosed office doors
- Separate areas for workers of different status
- It forbids team member from effective interaction with eachother
Faulty organizational structure
Under Physical barrier
Physical noise (Outside disturbance)
Psychological noise (Inattentiveness)
Written noise (Bad handwriting/ typing)
Visual noise (Late arrival of employees)
Noise
Under Physical barrier
- Improper time
- Defects in medium of communication
- Network Facilities
- Mechanical breakdowns
Time and Distance
Under physical barrier
- Piling up of tasks due to improper time management
- Excess number of people assigned for the same task
- Work overload/ Information duplication
Information Overload
Is defined as the study of meaning, signs and symbols used for communication. And, any alteration therein could cause blockage to the flow.
Semantics
Under Semantics
Similar sounding words
Example pale/pail
Homophones
Under Semantics
Words that have multiple pronounciation
Example: lead (To direct)/ lead (element)
Homographs
Under Semantics
Words that have multiple meaning
Example: close/close
Homonyms
Under Semantics
Literal and figurative meaning of the word
Example: Cheap (inexpensive/ cheap (substandard)
Denotation and Connotation
Under Language barriers
Examples:
- A Chinese-national speaking in Mandarin to an
indigenous Filipino
- Hoarse voiced student delivering his valedictory
speech
- A lawyer mentioning legal terms to a medicalpractitioner
- Using vague or high-sounding words to impress people
and being too wordy
Language difference
No clarity in speech
Using jargons
Not being specific
Under Socio- Psychological barrier
**Can be described as the cause of distorted communication because of human psychology problems.
**
This barrier is mainly caused by:
- Attitude and opinions
- Emotions
- Filtering and distortion of message
- Status difference
- In attention
- Closed mindedness
- Fields of experience
Aside from these, others include:
- Group identification
- Self-image
- Premature evaluation
- Distrust
- Poor retention
Psychological barrier
Each and every country’s culture is unique and at times, a slight difference could lead to misunderstanding:
Examples are
- Language
- Values
- Social relation
- Concept of time
- Concept of space
- Gestures.
Cross- cultural barrier
- Loss or distortion of messages as they pass from one level to another
- Filtering of information according to one’s understanding/interpretation
- Messages not read completely or not understood correctly
- Deliberate withholding of information from peers perceived as rivals
- Information gap if upper level does not know the true state of affairs
- Lack of communication policy
- Authoritarian attitude of management
- Poorly defined authority and responsibility
- Too many levels in organization structure
- Insufficient communication training
Organizational management barrier
- Listening actively
- Selecting the appropriate channel for the message
- Making a special effort to understand each other’s perspective
- Practicing MBWA (Management by Walking Around) by those in managerial
position
Overcoming communication barriers
Under overcoming communicaiton barriers
❖ Plan Appropriate Seating Arrangement
❖ Ensure Visibility & Audibility
❖ Attain Environmental Comfort
❖ Minimize Visual/Oral Distractions
Overcoming physical barriers
Under overcoming communicaiton barriers
❖Use of Simple Language
❖Maximize Symbols & Charts
❖Practice Active Listening/ Constructive
Feedback
Overcoming Semantic and Language barriers
Under overcoming communicaiton barriers
❖ Call Attention & Motivate
❖ Assist & Sympathize
Overcoming Socio-psychological barriers
Under overcoming communicaiton barriers
❖ Understand Traditions & Customs
❖ Be Informed of all Sides of Culture
Overcoming Cross- cultural barriers
Under overcoming communicaiton barriers
➢Create a climate of trust and openness
➢ Develop and use formal information channels in all directions
➢ Encourage the use of multiple channels including formal and informal
communications
➢ Fit communication needs to the organizational structure should
❖ Adopt Simple Organizational Structure
❖ Avoid Information Overload
❖ Have Flexibility in Meeting Targets
Overcoming Organizational barriers
