Lesson 4

Question 1

It is the interpersonal process of sending and receiving information, both intentionally and unintentionally, without using written spoken language.

Answer 1

Nonverbal Communication

Question 2

It plays a vital role in communication because they can strengthen a verbal message, weaken a verbal message or replace words entirely.

Answer 2

Nonverbal signals

Question 3

It is when nonverbal signals match the spoken words.

Answer 3

Strengthen a verbal message

Question 4

It is when nonverbal signals don’t match spoken words.

Answer 4

Weaken a verbal message

Question 5

What are the 5 kinds of communication that occurs as a result of nonverbal communication.

Answer 5

1. Appearance
2. Gestures and Posture
3. Eye Contact
4. Facial Expressions
5. Other nonlinguistic factors

Question 6

Posture, facial expression, gestures, eye contact - all affect the way listeners respond to a speaker.

Answer 6

TRUE

Question 7

Subject of a fascinating area of the study.

Answer 7

Kinesics

Question 8

Kinesics is the object of a fascinating area of the study.

Answer 8

FALSE. - subject

Question 9

What are the 8 major aspects of nonverbal communication.

Answer 9

1. Personal Appearance
2. Bodily Action
3. Gesture and Posture
4. Eye Contact
5. Vocal Characteristics
6. Personal Appearance
7. Touch
8. Time and Space

Question 10

A number of studies have confirmed that it is plays an important role in speechmaking.

Answer 10

Personal Appearance

Question 11

Listeners always see you before they hear you.

Answer 11

Personal Appearance

Question 12

In personal appearance, you should dress and groom appropriately.

Answer 12

TRUE

Question 13

You should try to evoke a favorable first impression - an impression that is likely to make listeners more receptive to what you say.

Answer 13

TRUE

Question 14

In bodily action, as you rise to speak, try to appear calm, poised and confident, despite the butterflies in your stomach.

Answer 14

TRUE

Question 15

When you reach the lectern, do lean in it and do run into your speech.

Answer 15

FALSE. - don’t

Question 16

Give yourself a time to get set.

Answer 16

TRUE

Question 17

Don’t arrange your notes just the way you want them.

Answer 17

FALSE. - arrange

Question 18

Establish eye contact with your listeners. And when you reach the end of your speech, maintain eye contact for a few moments after you stop talking.

Answer 18

TRUE

Question 19

Is a characteristics of nonverbal communication in which visible body actions communicate particular message.

Answer 19

Gestures

Question 20

In gestures, it include movement of the hands, face, or other parts of the body.

Answer 20

TRUE

Question 21

How you carry your self tells a lot about you. How you walk, sit, stand or hold you head not only indicates your current mood, but also your personality in general.

Answer 21

Posture

Question 22

Skillful gestures can add to the impact of a speech.

Answer 22

TRUE

Question 23

The primary rule of gesture and posture is, whatever gestures you make should not draw attention to themselves and distract you from your message. They should appear natural and spontaneous, help to clarify or reinforce your ideas and be suited to the audience and occasion.

Answer 23

TRUE

Question 24

It is influenced by cultural background.

Answer 24

Eye Contact

Question 25

A key characteristics of nonverbal communication, expresses much without using a single word.

Answer 25

Eye Contact

Question 26

In American culture maintaining eye contact shows what?

Answer 26

respect and indicates interest.

Question 27

Eye contact also establish the nature of a relationship.

Answer 27

TRUE

Question 28

Eye contact refers to the direct visual contact with the eyes of another person.

Answer 28

TRUE

Question 29

Voice carries both intentional and unintentional messages.

Answer 29

Voice Characteristics

Question 30

A speaker can ______ control pitch, pace, and stress to convey specific message.

Answer 30

Intentionally

Question 31

_______ vocal characteristics can convey happiness, surprise, fear, and other emotions.

Answer 31

Unintentionally

Question 32

It is the state, condition, manner, or style in which a person or object; outward look or aspect.

Answer 32

Personal Appearance

Question 33

People respond to others on the basis of their physical appearance, sometimes fairly and other times unfairly.

Answer 33

Personal Appearance

Question 34

To make a good impression, don't adopt the style of the people you want to impress.

Answer 34

FALSE. - adopt

Question 35

Is an important way to convert warmth, comfort, and reassurance as well as control.

Answer 35

Touch

Question 36

Touch is so ______, in fact, that is governed by cultural customs that establish who can touch whom and how in various circumstances.

Answer 36

powerful

Question 37

It can be used to assert authority, imply intimacy, and send other nonverbal messages.

Answer 37

Time and Space

Question 38

You should keep in mind that expectations regarding both time and space vary by culture.

Answer 38

TRUE

Question 39

Paying attention to nonverbal cues will make you a better speaker and a better listener.

Answer 39

TRUE

Question 40

Also consider the nonverbal signals you send when you're not talking - the clothes you wear, the way you sit, the way you walk.

Answer 40

TRUE

Question 41

When you listen, be sure to pay attention to the speaker's nonverbal cues.

Answer 41

TRUE

Question 42

If something doesn't feel right, ask the speaker an honest and respectful questions; doing so may clear everything up, or it may uncover issues you need to explore further.

Answer 42

TRUE

Question 43

What are we need to use so that nonverbal communication will be effective?

Answer 43

1. Paying attention to nonverbal cues will make you a better speaker and a better listener. 2. Also consider the nonverbal signals you send when you're not talking - the clothes you wear, the way you sit, the way you walk. 3. When you listen, be sure to pay attention to the speaker's nonverbal cues. 4. If something doesn't feel right, ask the speaker an honest and respectful questions; doing so may clear everything up, or it may uncover issues you need to explore further.

Question 44

What are the 7 checklist on improving nonverbal communication skills?

Answer 44

1. Understand the roles that nonverbal signals play in communication, complementing verbal language by strengthening, weakening, or replacing words. 2. Note that facial expressions (especially eye contact) reveal the type and intensity of a speaker's feelings. 3. Watch for cues from gestures and postures. 4. Listen for vocal characteristics that can signal the emotions underlying the speaker's words. 5. Recognize that listeners are influenced by physical appearance. 6. Be careful with physical contact; touch can convey positive attributes but can also be interpreted as dominance or sexual interest. 7. Pay attention to the use of time and space.