WEEK 4 Flashcards

1
Q

Cruise ships are likely to be __________, that is, containing a mixture of crew with different nationalities, of various ages, with different backgrounds and prior learning and individual needs and aspirations.

A

heterogeneous

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2
Q

Traditionally, ships ________ who performed tasks related to the safe passage and commercial activity of the vessel within a hierarchical regime.

A

employed officers and ratings (non-officers) or crew

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3
Q

This regime was often operated on a ______’ basis, from which the term ‘officer of the watch’ is derived.

A

‘watch-keeping

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4
Q

Roles and Responsibilities on Cruise Ship

Watch duties are traditionally ______ in duration: 0800 to 1200, 1200 to 1600, 1600 to 2000, 2000 to 2400, 2400 to 0400 and 0400 to 0800.

A

four hours

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5
Q

Typically, a deck or engineering officer will undertake _______ in a 24-hour period.

A

two four-hour watches

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6
Q

In contemporary cruising, employees are designated officers, crew, and staff (Bow,2002).

Officers denote employees with specific authority. They are located within three departments: _______

A

deck, engineering, and hotel services.

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7
Q

The crew is similarly divided between these departments, but in number this group represents the largest segment.

The last group, staff, includes personnel, many of whom may be contracted to work on board by a concessionaire, such as shop managers, hairdressers, beauticians, entertainers, casino staff and photographers.

A
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8
Q

The _______ is a large and diverse community that, because of scale and complexity, requires care in terms of management and coordination.

A

resultant ‘ship’s company’

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9
Q

A ________has, according to Branch (1996), absolute authority on board a cruise ship.

A

ship’s master

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10
Q

although frequently the _____ on a cruise ship will hold the position of master.

A

captain

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11
Q

Other officers on board may also hold the rank of captain; for example, the _______, who is charged with a responsibility relating to the crew, staff and customers on board.

A

staff captain

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12
Q

The _______ has a direct responsibility to the captain but an overarching responsibility to ensure company policies are adhered to in respect of regulations for environmental matters.

A

environmental officer

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13
Q

Many ships also employ a _________ with cross-departmental responsibility to ensure matters relating to training and personnel development are managed to meet company policies.

A

personnel and training officer

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14
Q

3 MAIN DEPARTMENTS OF A SHIP

A
  1. Deck Department
  2. Technical/Engineering Department
  3. Hotel/Passenger services Department
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15
Q

The ______ is in-charge of the ship but also oversees navigation and the deck department.

A

ship’s master

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16
Q

On a day-to-day basis, the _______ is the responsibility of the chief officer or first mate (first officer).

A

deck department

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17
Q

On a day-to-day basis, the deck department is the responsibility of the ____

A

chief officer or first mate (first officer)

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18
Q

This department oversees navigation and care of the vessel.

A

Deck Department

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19
Q

Deck Department

One of the___ in this department will also hold the position of safety officer.

A

senior officers

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20
Q

The deck officers’ complement is frequently made up with junior officers in training, who are called _____

A

‘cadets’.

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21
Q

Deck Department

Crew positions include the ________who supervise deck crew under the direction of deck officers

A

chief petty officer (deck) and petty officers (deck),

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22
Q

Deck Department

deck carpenter, who attends ____;

A

berthing and departure

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23
Q

deck department

junior seamen, seamen grade 2 and seamen grade 1, the latter two share _____

A

lookout and steering duties with deck officers

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23
Q

Deck Department

quartermaster or coxswain, who is a senior rating responsible for _____;

A

steering

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24
Q

the_______, who is the deckhands’ overall foreman; and day workers employed in general duties.

A

bosun (boatswain)

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25
Q

All seamen employed in the deck department who are not officers fall into the category of either ____________.

The deck department can also include specific posts, such as security.

A

ordinary seamen (OS), who are deemed to be unskilled, or able-bodied seamen (AB), who are considered skilled

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26
Q

Deck officers can be identified by their stripes, which are ____

A

plain gold.

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27
Q

Masters and captains have ____

A

four stripes

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28
Q

chief officers have ___ stripes,

A

three

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29
Q

first officers have _______ stripes

A

two and a half

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30
Q

second officers have _____ stripes

A

two

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31
Q

third officers have _____ stripes

A

one and a half

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32
Q

fourth officers have ______stripe.

A

one

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33
Q

Cadets frequently have either _____ stripe

A

half or one

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34
Q

The symbol for the deck department is a ________

A

diamond

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35
Q

Security can be recognized by their ______and their symbol – a _____’.

A
  1. brown stripes
  2. capital ‘S
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36
Q

Most cruise ships appoint an environmental officer, who is recognizable by his/her_________ stripes.

A

green and gold

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37
Q

Engineering Department

The engine room is the domain of the ____, who is responsible to the master for the vessel’s propulsion, steering and power for auxiliary systems such as heating, ventilation, air conditioning, lighting, and refrigeration.

A

chief engineer

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38
Q

The _______ is also responsible for fuel, maintenance, and repairs. Depending on both the size of the ship and the type of propulsion system, cruise ships may require additional engineering officers and cadets, including electrical engineers.

A

chief engineer

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39
Q

Crew positions in the engine department include _________, who supervise the engine room under the direction of engineer officers;

A

chief petty officer (motorman) and petty officer (motorman)

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40
Q

junior motorman, motorman grade 2 and motorman grade 1. Some vessels have specific posts, such as electricians

A
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41
Q

Chief engineers have _______ in alternate colours

A

four stripes, which are gold and purple

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42
Q

The chief electrician has _____ stripes,

A

three

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43
Q

first engineer has______stripes, and the second engineer has ____ stripes.

A
  1. two and a half
  2. two
44
Q

engineering department

There are two symbols for this department: the propeller signifies ___________, while an electric-current motif is used for ____.

A
  1. technical and engineering
  2. electrical officers
45
Q

Depending on the scale and size of operations, the hotel service team may certainly be extremely diverse, but that aside, for a cruise it dominates in terms of numbers of employees.

A

hotel department

46
Q

hotel department

An individual with the title of ___________ is usually in charge of this department.

A

hotel manager, director of hotel services, passenger services director (PSD) or executive purser

47
Q

The senior assistant purser, assistant food and beverage manager, bars manager and accommodation manager (housekeeper) will have __________ stripes. The second purser will have ___stripes.

A
  1. two and a half
  2. two
48
Q

Other Department

A

medical department

49
Q

The principal medical officer (PMO) leads this department, supported by as many medical officers or doctors as are required.

A
50
Q

Depending on the ship and the clientele, there may be a senior nurse or two or more nurses (usually at officer level).

A
51
Q

other department aside from medical department

A

entertainment department

52
Q

entertainment department

The ______, who tends to be an experienced professional from the world of entertainment, leads this department. As the departmental name implies, any of entertaining customers (and crew) is managed from within this department.

A

cruise director

53
Q

which department will have these employees

A

The range of employees can therefore include musicians, dancers, comedians, actors, singers, social hosts, sound and lighting crew, stage technicians, guest lecturers, port lecturers, health, fitness and sport instructors, children’s staff and specialist experts.

54
Q

A ______________frequently assists the cruise director. The cruise director is usually regarded as having a rank equivalent of three stripes and is linked by association to the hotel department.

A

deputy cruise director

55
Q

The cruise director is usually regarded as having a rank equivalent of _______ stripes

A

three

56
Q

service employees who work under the direction of a manager or other supervising staff

A

crew members

57
Q

may or may not have direct contact with passengers

A

crew members

58
Q

eligible to receive tips in addition to their wages if they work directly with passengers onboard

A

crew members

59
Q

work long hours, with little time off during their contract

A

crew members

60
Q

have their own crew facilities

strictly forbidden to socialize with any passengers onboard a ship

A

crew members

61
Q

not allowed to utilize any public elevators and stairways unless they are working at that time

A

crew members

62
Q

(e.g. waiters, bus boys, chefs, cabin stewards, bar staff, carpenters, electricians,
plumbers)

A

crew members

63
Q

consist of upper level positions

they have direct contact with cruise passengers except for some entertainment employees

work shorter hours, receive time off while in port

A

staff

64
Q

they have more access to onboard facilities

may be allowed to utilize public elevators and stairways

may also be allowed to mingle with passengers

A

staff

65
Q

elite group of employees who oversee the nautical and mechanical aspects of the ship, ensuring the safety of the passengers and crew at all timesç

highly trained and report directly to the ship’s Captain

A

officers

66
Q

they have complete authority over any crew or staff member onboard the ship

they also receive the highest wages paid to any employees

they have a privilege of having a private stateroom

A

officers

67
Q

(e.g. waiters, bus boys, chefs, cabin stewards, bar staff, carpenters, electricians,
plumbers)

A

officers

68
Q
  • keep the passengers busy and entertained
  • better known as “cruise staff” activity leader or instructors work with passengers in small groups, leading them in a specific activity (diving, dancing, yoga)
  • entertainers who provide music (either playing it or as disc jockey)
A

activity and shipboard entertainment

69
Q
  • they sing, act, juggle, or perform other forms of entertainment either on poolside, clubs,
  • casinos, or on stages
  • cruise directors are responsible for all these areas, making sure that passengers are participating and enjoying each experience
A

activity and shipboard entertainment

70
Q
  • in-charge of keeping the ship well maintained, running smoothly, and ensuring everyone’s safety
  • keep detailed records
A

deck and engineering

71
Q
  • knowledgeable of maritime laws and regulations
  • need to have some experience onboard a ship and specialized training
A

deck and engineering

72
Q
  • these positions can also be called “hotel management” jobs
  • the common denominator with all of these jobs is that you are providing a direct service to passengers, whether it is cooking food, serving food or beverages, cleaning cabins, doing laundry, and a wide range of other duties
  • pursers are in charge of all onboard accounting during each cruise
A

service and hospitality

73
Q
  • workers in these jobs are also providing direct care to passengers
  • services are in the form of massages, hair care, manicures, or even medical care
  • you will need to have the proper credentials or licenses before you can apply for any of these jobs
A

personal care and shipboard medical

74
Q
  • the necessary people who keep the company running, not just the ships
  • in these positions, you can be promoted to executive or leadership roles
A

corporate office position

75
Q

the commander of the ship in-charge of both sailing and hotel operations and has full responsibility and authority for the performance of the ship and the ship’s company, and for the comfort and safety of the passengers

A

captain

76
Q

responsible for safety related matters aboard the ship such as navigation, environment, public health, and maintenance

A

staff

77
Q

responsible for all hotel service and revenue areas for passengers and the ship’s company and prepares all necessary documents, shipboard accounts, and financial matters

A

passenger service director

78
Q

oversees all engineering, electrical and ventilation systems as well as vital connections between the ship and land points all over the world

A

chief technical officer (chief engineer)

79
Q

tends to the health of passengers and crew

A

chief medical officer

80
Q

oversees in-room satellite TV programming, ship-to-shore phone calls, internet services, and all shipboard communication systems

A

chief radio or communication officer

81
Q

responsibility includes guest satisfaction and comfort, human resources, security, expenditures, and revenues; works closely and reports to the Captain about the state of the ship, ensuring the quality of the ships environment is on par with the standards of the cruise line

A

hotel manager or hotel director

82
Q

administer day-to-day affairs such as management of passenger accounts, mail, messages, printing, storing of valuables (safety boxes), immigration and customs requirements, payroll, staff visas and passports, currency change

A

purser or chief purser

83
Q

Trained and well versed in immigration and customs laws and responsible for the ship’s documentation when traveling and they often deal with customer service, fielding questions and complaints with sensitive financial issues

A

purser staff

84
Q

responsible for nearly every aspect of food onboard the ship such as ordering, quality control, disease and code regulations, cooking, and food preparation, overseeing kitchen staff

A

executive chef

85
Q

oversees the areas of the ship where food and beverages are served, ordering in bulk, food budget, calculations and costs on a large scale, working closely with other members of the kitchen staff

A

food and beverage manager

86
Q

the housekeeper responsible for cleaning a certain number of rooms onboard the ship, that includes changing sheets, windows, bathrooms, floors, etc.

A

cabin steward

87
Q

must have a strong knowledge of fine cuisines and exotic foods and must be able to organize menus for themed events and responsible for cooking and preparing these meals

A

chef de partie

88
Q

coordinates all entertainment and informational activities that take place as part of the cruise experience; presides passenger orientation and disembarkation meetings; manages the musicians, entertainers, onboard lecturers, social hosts, health club staff, photographers, shore excursion manager

A

cruise director

89
Q

offers the best quality dining service to passengers; trains the staff in correct serving techniques and high serving standards; supervises the quality of the food and beverages to ensure they are up to standard

A

maitre D’ Hotel or master of the hotel

90
Q

he/she is an integral part of any functioning kitchen and works closely the Executive Chef and prepares the food and the kitchen for the respective meals onboard

A

sous chef

91
Q

check passengers in and out during arrival and departure; they settle accounts at the end of the cruise and field questions and complaints so you need to be diplomatic and have a strong back bone

A

receptionist

92
Q

the spa is mostly a concessionaire

A

spa therapist

93
Q

it can even be called a custodial position and as a custodial you will generally assist wherever needed with cleaning

A

housekeeping staff

94
Q

here you are most likely to begin as an Assistant Waiter and then work your way up

A

restaurant staff

95
Q

if you are an outgoing and bubbly personality, then this is a good job for you. You are part of the entertainment team and will welcome guests to the shows, host bingo, dance with the guests, etc.

A

cruise staff

96
Q

here you have various positions from dealers to cashiers etc.

A

casino staff

97
Q

in this position you will deal with children of various ages and nationality, and additional languages are always appreciated, and you will need the necessary certificates for child care.

A

child care (also called youth staff)

98
Q

there are various positions from duo acts to stage musicians. Most cruise lines hire directly nowadays however, there are also agents that place acts on ships.

A

musician

99
Q

from lighting to sound, all these positions are needed to run a good show. These are usually in-house jobs, so you apply directly with the cruise line.

A

theatre technicians

100
Q

there are truly a lot of various positions in the galley; these positions are in house and need to be applied for directly; working in the galley or F&B (Food and Beverage) in any form usually really limits the time you can go ashore

A

cooks

101
Q

this is a basic position that will generally be doing cleaning of the galley, washing the dishes or any other duties required.

A

galley utility

102
Q

most will start as Bar Waiters and work up to being Bartenders, Sommeliers, etc.

A

bar staff

103
Q

if you have a strong IT background in both hardware and software, then you can look at this. It is a high-pressure position and you need to have patience as you will deal with guests and crew.

A

assistant system manager

104
Q

the benefit of working in the shops is that they are closed when in port, so you can really go out and see the places the ship docks. However, keep in mind that when at sea the shops are open all day and stay open until late at night.

A

retail staff

105
Q

you need a strong background in guest services and sales before you can even think of applying for this position as well as a sound knowledge of the world and geography. With this job you will need to go on tour with the guests.

A

shore excursions staff

106
Q

This position is usually a very high-pressure role responsible for all printing materials on board as well as maintaining and repairing the machines. Printing is done daily.

A

printer

107
Q

if you have studied in the Maritime field and wish to pursue a career in the deck department, then this is an option for you.

A

deck cadets