Lesson 9 Communication & Alignment

Question 1

Email

Answer 1

Keep it short and direct

Question 2

Text ( Timing )

Answer 2

Pay attention to the clock
Never text after business hours
Respond to text messages promptly
Don’t leave customers hanging
Don’t waste peolple’s time

back-and-forth text - better email or phone call

Question 3

Text ( Professionalism )

Answer 3

Check recipient
Check for autocorrect or voice-to-text mistakes
Know when to end conversation
Don’t use text to change schedules/meetings/dates
Save bad news for an appropriate medium

Question 4

8 Principles

Answer 4

Focus - Perspective
Forecasting - Short term/Mid term/Long term
Sytems - Process/Cycle times
Professional stds - Communication behaviours
Confrontation - Healthy difference of opinion
Authority - Delegation of decision making
Feedback - Fairness & Trust
(Re) align - New people