lesson one Flashcards
nature, elements, and functions of verbal and non-verbal communication (26 cards)
the use of spoken or written words to convey a message
Verbal Communication
is direct, explicit, and more structured than non-verbal communication.
Verbal Communication
includes language, tone, and voice modulation.
Verbal Communication
an element: choice of words and vocabulary. In multicultural contexts, this may involve translation or code-switching to accommodate different language speakers.
Language
an element: how something is said can significantly affect the message’s interpretation.
Tone and Pitch
an element: pace of speech and clear articulation can ensure the message is understood as intended.
Speed and Clarity
a function: conveying information or knowledge
Informing
a function: influencing others to accept a certain point of view or action.
Persuading
a function: establishing rapport and understanding through dialogue.
Building Relationships
a function: sharing feelings and emotional states.
Expressing Emotions
encompasses all forms of communication that do not involve words. It’s more about the subtleties and nuances of interaction, including body language, facial expressions, and even silence.
Non-Verbal Communication
an element: are universal indicators of emotions and feelings.
Facial Expressions
an element: posture, gestures, and movements can convey confidence, openness, or defensiveness.
Body Language
an element: indicates attention, interest, or avoidance.
Eye-Contact
an element: personal space varies culturally and can indicate intimacy or aggression.
Proximity and Space
an element: can convey comfort, familiarity, or dominance, but is highly culture-specific.
Touch
a function: includes elements like tone, loudness, inflection, and pitch in speech.
Paralanguage
a function: non-verbal cues can complement, emphasize, or contradict what is said verbally.
Reinforcing Verbal Communication
a function: often, how something is said is as important as what is said.
Conveying Emotions and Attitudes
a function: non-verbal cues can be used to manage how others perceive us, often unconsciously.
Managing Impressions
a function: nature of non-verbal interactions can define the closeness, hierarchy, or nature of a relationship.
Defining Relationships
a function: non-verbal cues often indicate when it’s another person’s turn to speak or when a conversation is over.
Regulating Interactions
strategy: encourage attentiveness and understanding.
Active Listening
strategy: advocate for learning and respecting cultural norms.
Cultural Education
