Licenses

Question 1

What are the 2 main types of SF Licenses?

Answer 1

Settings Licenses & Product Licenses

Question 2

List the 3 types of Settings Licenses

Answer 2

Platform, User & Permission Set

Question 3

What is a Product License comprised of?

Answer 3

Editions and Add-On’s

Question 4

What are the types of SF editions?

Answer 4

Essentials, Professional, Enterprise, Unlimited

Question 5

How many platform licenses must an Edition contain?

Answer 5

At least one

Question 6

How many user licenses must an Edition contain?

Answer 6

0, 1 or more licenses

Question 7

What licenses do Add-ons contain?

Answer 7

Can include one or more platform licenses, user licenses, permission set licenses or all three

Question 8

What are Permissions & Preferences (perms & prefs) linked to?

Answer 8

Settings licenses

Question 9

Define Permissions & Preferences

Answer 9

1. Access to specific functionality for an org or individual users2. Metadata settings that configure product functionality

Question 10

What is a perm?

Answer 10

Control access to features & security - such as Chat

Question 11

What is a pref?

Answer 11

Settings that a user defines - such as timezone or password

Question 12

What are the 4 types of perms & prefs?

Answer 12

1. Platform level perms
2. Platform level prefs
3. User level perms
4. User level prefs

Question 13

Who sets platform level perms?

Answer 13

Provisioning team based on licenses purchased

Question 14

Who sets platform level prefs?

Answer 14

Can be turned off and on by admin

Question 15

What is an example of a platform level perm?

Answer 15

Creating custom objects or making API requests

Question 16

What is an example of a platform level pref?

Answer 16

Language or Timezone settings

Question 17

Define profile and permission sets?

Answer 17

Subset of functionality defined in a user or permission set license

Question 18

How can you match sandbox licenses to Production?

Answer 18

1. Refresh

2. Use Match Production Licenses tool

Question 19

What are some of the key SF license editions

Answer 19

1. Sales Cloud
2. Service Cloud
3. Sales + Service Cloud
4. Lightning Platform
5. Experience Cloud

Question 20

What are some features only available on Sales cloud?

Answer 20

1. Quote
2. Contracts
3. Opportunity Split

Question 21

What are some features only available in Service Cloud?

Answer 21

Omnichannel, Live Agent, Service Contracts, Milestones

Question 22

What is Lightning Platform One App license?

Answer 22

DEPRECATED now

Question 23

What are the 2 types of Lightning Platform licenses?

Answer 23

1. Lightning platform light app

2. Lightning platform enterprise app

Question 24

Describe the Lightning platform light app

Answer 24

10 custom objects & 10 tabs.

Read-only access to Accounts & Contacts

Question 25

Describe the Lightning platform enterprise app

Answer 25

10 custom objects & 10 tabs. Read-write access to Accounts & Contacts. Record level sharing Bulk API and Streaming API access.

Question 26

Describe the Salesforce platform license

Answer 26

1. Core platform functionality - accounts, contacts, reports, dashboards, documents & custom tabs 2. No access to forecasts, leads, campaigns, opportunities 3. Custom apps developed internally or App Exchange

Question 27

What is the Company Community User license

Answer 27

1. Used for employee communities

Question 28

What access is available in the Company Community user license?

Answer 28

1. Access to Accounts, Contacts, Cases, Documents 2. Access to 10 custom objects and 10 custom tabs 3. Use Content, Ideas, Assets, Identity Features 4. Use Activities, Tasks, Calendar, Events

Question 29

What licenses are required to support an Employee Community?

Answer 29

1. Salesforce Platform User License | 2. Company Community for Lightning Platform (or Enterprise) permission set license

Question 30

What are the 5 Community type licenses?

Answer 30

1. External apps 2. Customer community 3. Customer community plus 4. Partner Community 5. Channel Account

Question 31

What is the role limit for Communities?

Answer 31

1. Default is 50,000 2. Max is 100,000 (Each account roughly has 3 roles underneath it - so use that when working out if there'll be an issue with Sharing)

Question 32

What is an External Identity license?

Answer 32

1. Also known as Customer 360 license 2. Standalone license to give identity services, like SSO and passwordless login to customers and partners 3. Works with Community licenses

Question 33

What profiles are available with External Identity license?

Answer 33

1. External Identity User Profile | 2. Default External Identity User Profile (locked down and Read-Only access)

Question 34

What access do you get with the External Identity license?

Answer 34

Accounts, Contacts, Documents + 10 custom objects

Question 35

What is an Identity Only License?

Answer 35

Extra licenses that can be purchased for employees to access identity services like SSO. Limited to 10 custom objects

Question 36

What is the Identity Verification Credits add-on license?

Answer 36

Purchased to allow SMS mobile identity verification (e.g. for passwordless login)