Lifestyle Mod and Behavioral Coaching

Question 1

Stages of change model

Answer 1

precontemplation > contemplation > preparation > action > maintenance.

Question 2

precontemplation stage

Answer 2

no intention of change. Best strategy is education.

Question 3

contemplation stage

Answer 3

not exercising, but thinkg about becoming more active within 6 months. Traniers can have a great deal of influence. Best strategy is education.

Question 4

Preparation stage

Answer 4

do exercise on occasion, but are planning to begin exercising regularly within the next month. Trainers can help clarify goals, plans, programs, and give support.

Question 5

Action stage

Answer 5

started to exercise within last 6 months. Best strategies = education, discussing barriers/disruptions. Help redesign programs as needed.

Question 6

Maintenance stage

Answer 6

have maintained change for at least 6 mo. Godd strategies to help include maintenance check in plan, assistance in changing workouts tailored to preferences, etc.

Question 7

SMART goals

Answer 7

Specific, Measurable, Attainable, Realistic, and Timely

Question 8

Initial session

Answer 8

First impression. Discuss health concerns. Clarify goals and help set realistic ones (process vs product). Review previous experiences (positive and negative). Finalize the program and do assesssment. Help client anticipate the process.

Question 9

Aspects of effective communication

Answer 9

Nonverbal comm., active listening, asking questions (open ended), reflecting, summarizing, using affirmations, asking permission.

Question 10

Types of support

Answer 10

instrumental, emotional, informational, companionship

Question 11

Cognitive strategies for success

Answer 11

Positive self talk, psyching up, imagery

Question 12

techniques of positive self talk

Answer 12

become aware of negative thought processes (make a list); develop positive responses (make a list); apply positive responses to stop the negative thoughts.

Question 13

Aspects of uncompromising customer service

Answer 13

1. Take adv. of opp.s to get to know all potential clientele. 2. Positive image and professionalism. 3. Never give impression that any question is bad. 4. Express ideas well. 5. Obsess on opp.s to strengthen professional relationships. 6. Take ownership of complaints.

Question 14

Know who your customers are

Answer 14

self promotion; always be “on stage”; greet and be friendly; help without challenging