Line Supervision

Question 1

A ___________ is Primarily concerned with planning, directing, implementing and evaluating.

Answer 1

Manager

Question 2

A ____________ is generally responsible for planning, staffing, training, assigning and delegating

Answer 2

Supervisor

Question 3

A __________ is responsible for planning, allocating resources, and developing junior leaders who ultimately carry out the agency’s mission, goals and objectives

Answer 3

Manager

Question 4

A __________ leads a team to accomplish the agency’s mission, goals, and objectives on a daily basis

Answer 4

Supervisor

Question 5

__________ refers to the one-to-one reporting relationship between the subordinate and supervisor.

Answer 5

Unity of Command

Question 6

__________ refers to the total number of subordinates a supervisor can manage as effectively as possible.

Answer 6

Span of Control

Question 7

________ are courses of action, often broad and flexible, adopted and pursued by an agency that provide guidance on the department’s philosophy on identified issues.

Answer 7

Policies

Question 8

________ are detailed descriptions of how officers implement a policy, including the steps taken, the task frequency, and the persons responsible for completing the tasks.

Answer 8

Procedures

Question 9

________ are narrowly defined courses of action, or prohibited courses of action, that enhance the legal and ethical conduct of an organization’s employees.

Answer 9

Rules

Question 10

________ level leaders determine the vision (direction) of the agency

Answer 10

Executive

Question 11

________ leaders ensure the day-to-day operations help achieve the vision.

Answer 11

First-Line

Question 12

__________ identify what equipment, supplies, and training their subordinates need and provide this information through the chain of command in the budget process.

Answer 12

First-Line Leaders

Question 13

The First-Line leader acts as a _________ in helping subordinates understand the agency’s vision, mission, goals, and objectives.

Answer 13

Coach

Question 14

The First-Line Leader acts as a __________ when aiding a subordinate to reach their potential or specific goals through coaching, counseling, guiding, sponsoring, and imparting knowledge.

Answer 14

Mentor

Question 15

___________ are the leader’s expectations for subordinates

Answer 15

Antecedents

Question 16

___________ is up to each individual.

Answer 16

Behavior

Question 17

A leader can _________ another person’s behavior by establishing clear antecedents and delivering consistent consequences.

Answer 17

Influence

Question 18

A __________ is nothing more than the result of an action. It can be a negative sanction or a positive reward.

Answer 18

Consequence

Question 19

The ABC’s of behavior are ___________.

Answer 19

Antecedents, Behavior, and Consequence

Question 20

Eric Erikson maintained that personality develops in a predetermined order through ______ stages of psychosocial development.

Answer 20

Eight

Question 21

Maslow’s theory of Hierarchal needs and the five level of human needs are __________

Answer 21

Physiological, safety, social, esteem, and self-actualization

Question 22

Maslow theorized that a hierarchy of needs _______ people, change over time, and lower-level needs must be satisfied before higher needs can be satisfied.

Answer 22

Motivates

Question 23

_________ - Basic tenets of the theory and specific motivator and hygiene factors, Herzberg theorized that people have a need to avoid unpleasantness and a need for personal growth.

Answer 23

Herzberg’s Motivation-Hygiene Theory

Question 24

This theory consists of four cornerstones Voice, Loyalty, Neglect, and Exit. Voice and Loyalty exist as complementary cornerstones. Neglect and Exit exist as complementary cornerstones.

Answer 24

Organizational Commitment Theory

Question 25

Lists of expectations should not be longer than ______ items. People are capable of remembering lists of _______ items easily.

Answer 25

7 / 7

Question 26

When the work environment is ___________, the employee is more likely to be engaged in the work and committed to the organization.

Answer 26

Healthy

Question 27

Sender, Channel, Message, Receiver, and feedback are the ____________.

Answer 27

Five Components of the Communication Process

Question 28

Transmits and encodes the message.

Answer 28

Sender

Question 29

How the message is transmitted.

Answer 29

Channel

Question 30

The content of the communication

Answer 30

Message

Question 31

Receives and decodes the message

Answer 31

Receiver

Question 32

Beneficial, but the least used part of the communication process

Answer 32

Feedback

Question 33

__________ refers to the language used to achieve a desired effect on an audience.

Answer 33

Semantics

Question 34

Structured form of listening and responding that focuses the attention on the speaker.

Answer 34

Active Listening

Question 35

Understanding and retaining what the speaker said.

Answer 35

Content Listening

Question 36

Understanding and evaluating the meaning of the speaker’s message on several levels

Answer 36

Critical Listening

Question 37

Understanding the speaker’s feelings, needs, and wants so that you can appreciate their point of view.

Answer 37

Empathetic Listening

Question 38

The “Big Five” personality traits of Openness, Conscientiousness, Extroversion, Agreeableness, and Neuroticism are also known as the ____________.

Answer 38

Five Factor Model

Question 39

This trait features characteristics such as imagination and insight with a broad range of interests.

Answer 39

Openness

Question 40

Features of this dimension include thoughtfulness, good impulse control, goal directed behaviors, tendency toward organization, mindful to details, and a higher scholastic performance.

Answer 40

Conscientiousness

Question 41

This trait includes characteristics such as excitability, sociability, talkativeness, assertiveness, and high amounts of emotional expressiveness.

Answer 41

Extroversion

Question 42

This personality dimension includes attributes such as trust, altruism, kindness, affection, and other pro-social behaviors.

Answer 42

Agreeableness

Question 43

Individuals high in this trait tend to experience emotional instability, anxiety, moodiness, irritability, and sadness.

Answer 43

Neuroticism

Question 44

The focus of energy and attention is in the external world.

Answer 44

Extraversion

Question 45

The focus of energy and attention is in the internal world.

Answer 45

Introversion

Question 46

Taking in and presenting information in a sequential, step-by-step, manner.

Answer 46

Sensing

Question 47

Taking in and presenting information in a big picture way

Answer 47

Intuition

Question 48

Make decisions by stepping away from the situation; objective view.

Answer 48

Thinking

Question 49

Make decisions by stepping into the situation; empathetic view.

Answer 49

Feeling

Question 50

A planned approach to meeting the deadline in a scheduled manner.

Answer 50

Judging

Question 51

A spontaneous approach to meeting the deadline with a rush of activity.

Answer 51

Perceiving

Question 52

_________ is understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another person.

Answer 52

Empathy

Question 53

_________ is an affinity, association, or relationship between persons or things wherein whatever affects one similarly affects the other.

Answer 53

Sympathy

Question 54

The top four characteristics of leaders that people said they would willingly follow are

Answer 54

Honest, Inspiring, Able to Look Forward (Visionary), and Competent

Question 55

Model the Way, Inspire a shared vision, Challenge the process, Enable others to act, and Encourage the heart are the five _____________.

Answer 55

Fundamental practices of exemplary leadership

Question 56

The three basic styles of leadership are__________.

Answer 56

Autocratic, Democratic, and Laissez-faire

Question 57

The authoritarian leadership style makes all decisions without any input from others.

Answer 57

Autocratic

Question 58

The participatory leadership style that allows subordinates to have input in the decision-making process when the situation permits.

Answer 58

Democratic

Question 59

The delegator or free-rein leadership style that is hands-off and allows group members to make the decisions, placing few limitations on their actions.

Answer 59

Laissez-Faire

Question 60

Lack of self-confidence, level of maturity and life experience, lack of emotional intelligence, fear of failure, refusal to listen and learn from others, little or no training opportunities, preference for non-confrontation, lack of funding, failure to visualize the future concrete terms and allowing generational stereotypes are all ___________.

Answer 60

Challenges to Leadership Development

Question 61

Event counseling, performance counseling, and professional growth counseling are all components of ____________.

Answer 61

Developmental Counseling

Question 62

The four D’s of time management are _____________

Answer 62

Dump, Delegate, Decide when to do, and Do now

Question 63

Stress reduction, maximum efficiency, maximum productivity, cost savings, improved employee morale, management satisfaction, improved agency image, and higher quality decisions are all benefits of ___________.

Answer 63

Effective Time Management

Question 64

Goals should be SMART.

Answer 64

Specific, Measurable, Attainable, Realistic, and Timely

Question 65

This specialized method for weighing pros and cons gets a whole view of all the forces for or against a plan so that a decision can be made which takes into account all interests.

Answer 65

Force Field Analysis

Question 66

The proper allocation of resources and personnel to properly handle situations that might impact the daily operations of the organization.

Answer 66

Staffing

Question 67

Identifying specific personnel or groups to accomplish a specific task, solve specific problems, expand communication with target individuals or groups, and provide services during specific time periods or locations.

Answer 67

Assigning

Question 68

Assigning authority and transferring a task to a subordinate

Answer 68

Delegation

Question 69

Preferential treatment, bias, and failure to deal with problems immediately are all conditions that _____________

Answer 69

May lead to Grievances

Question 70

A work-site based program designed to assist an agency in addressing productivity issues and to assist employees in identifying and resolving personal concerns that may affect job performance.

Answer 70

Employee Assistance Program

Question 71

Counseling for personal issues, referrals for professional services, and assistance for work environment issues are all services provided by the ____________.

Answer 71

Employee Assistance Program

Question 72

An event that has the potential to overwhelm one’s usual coping mechanisms, resulting in psychological distress and impairment of normal adaptive functioning.

Answer 72

Critical Incident

Question 73

Any situation that causes an officer to experience unusually strong emotional reactions that have the potential to interfere with their ability to function on the job, either at the time of the incident or through a delayed reaction.

Answer 73

Traumatic Incident

Question 74

Civil wrong committed by a person that causes injury or harm to the property or person of the victim.

Answer 74

Tort

Question 75

A violation of a duty to act with reasonable care towards others that causes a reasonably foreseeable harm or injury.

Answer 75

Negligent Tort

Question 76

A willful action by a person directed towards another person that results in harm to that person

Answer 76

Intentional Tort

Question 77

A legal doctrine that the state cannot be sued without its consent, even for wrongful acts of its agents or employees.

Answer 77

Sovereign Immunity

Question 78

Sovereign immunity is waived in tort actions by S. 768.28, F.S., when a __________ was caused by the negligent or wrongful act or omission of an employee of the agency while acting within the scope of the employee’s employment.

Answer 78

Personal Injury, Death, or Property Loss

Question 79

Liability that a supervisor bears for the actionable conduct of a subordinate.

Answer 79

Vicarious Liability

Question 80

Liability an employer bears for the wrongdoing of an employee or agent if it was committed within the scope of employment or agency.

Answer 80

Respondeat Superior

Question 81

Liability that results when a supervisor or instructor fails to provide adequate training to subordinates and that failure results in injury

Answer 81

Failure to Train

Question 82

Liability that results when an appropriate course of action, as dictated by rules, regulations, or policies, is not followed nor enforced by a supervisor, leading to an outcome that is determined to be harmful to another party.

Answer 82

Failure to Direct

Question 83

Liability that results when the supervisor is responsible for a subordinate’s performance and either withholds permission to allow the officer to meet their lawful responsibilities or allows behaviors and outcomes as a result of an officer’s performance without overseeing the administration of those duties.

Answer 83

Failure to Supervise

Question 84

Liability that results when employees are provided equipment or other resources without the commensurate training and skill development to use them effectively.

Answer 84

Negligent Entrustment

Question 85

Liability that results when known facts, harmful to the mission of the organization, the safety of the public, or other employees of this or other agencies are known and yet disregarded, resulting in harm to other parties or organizations.

Answer 85

Deliberate Indifference

Question 86

Liability that results when a supervisor has knowledge of an officer’s misconduct and fails to take corrective action.

Answer 86

Failure to Discipline

Question 87

Liability that results when an organization fails to exercise due diligence in its hiring, background investigation, psychological testing, or other legally required or responsible process, thereby allowing the employment of unqualified or substandard employees.

Answer 87

Negligent Hiring

Question 88

Liability that results when the organization or its leadership “knew or should have known” that retaining an employee based on past or current behaviors, when such facts have been substantiated, symbolizes deliberate indifference to the position of trust and authority that was granted by the employing agency.

Answer 88

Negligent Retention

Question 89

Unsolicited, unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct and offensive conduct of a sexual nature.

Answer 89

Sexual Harassment

Question 90

Conduct where a supervisor, employee, or someone with the ability to affect the victim’s terms and conditions of employment demands sexual favors in return for job security or other benefits.

Answer 90

Quid Pro Quo

Question 91

An office culture where lewd jokes or other offensive habits are acceptable.

Answer 91

Hostile Work Environment

Question 92

The action a person takes to deprive another individual or group of a right because of prejudice involving color, national origin, race, religion, or sex.

Answer 92

Discrimination

Question 93

Identify the potential liability associated with use of force incidents.

Answer 93

Litigation, Criminal Charges, and Sanctions against the officer, their supervisor, the organization, or any combination.

Question 94

A standard of conduct based on moral duties and virtues that are derived from the principles of right and wrong and demonstrated in how a person or organization acts or should act in relation to others.

Answer 94

Ethics

Question 95

A person will see behavior as absolutely right or absolutely wrong if the behavior violates their ethical values.

Answer 95

Ethical values as values that are absolutes for a person

Question 96

Values that a person sees as important, but they are not absolute rights or absolute wrongs.

Answer 96

Non-Ethical Values

Question 97

Things that influence the development of your core values, such as family, friends, religion, textbooks, music, media, and prejudice.

Answer 97

Value System Processing

Question 98

Conduct, aims, or qualities that characterize or mark a profession.

Answer 98

Professionalism

Question 99

Doing the right thing at the right time for the right reason

Answer 99

Ethical and Professional Behavior

Question 100

A situation that causes your head to hurt, your heart to ache, and your stomach to rock.

Answer 100

Ethical Dilemma

Question 101

Rigid adherence to an ethical code of conduct

Answer 101

Integrity

Question 102

Describe the leaders responsibility with the incident command system (ICS).

Answer 102

Implement an ICS, Contain the Scene, Ensure safety of officers, and Apprehend any subjects without incident.

Question 103

Describe the supervisors role within the National Incident Management System (NIMS).

Answer 103

Assist the incident commander, ensure accountability