Listening Flashcards

1
Q

Listening is the process of

A

Listening is the process of
• receiving
• constructing meaning from
• and responding to spoken and/or
nonverbal messages.

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2
Q

It involves being ______ of or ______ on what is happening at the moment, selecting and organizing
information, interpreting communication, responding or
giving feedback, physically receiving messages and
remembering.

A

mindful of or focusing

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3
Q

Lstening Process

  • enumerate
A

• hearing
• identifying and reconizing
• auding

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4
Q

LISTENING PROCESS

  • the process, function
    or power of perceiving a sound
A

Hearing

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5
Q

LISTENING PROCESS

  • analyzing the sounds that are
    picked up by the ears.
A

Identifying and recognizing

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6
Q

LISTENING PROCESS

  • words evolving into meanings to create understanding
A

Auding

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7
Q

LISTENING VS HEARING

Hearing refers to…

A

refers to one’s ability to perceive
sounds, by receiving vibrations through ears.

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8
Q

LISTENING VS HEARING

_____ refers to one’s ability to perceive
sounds, by receiving vibrations through ears.

A

Hearing

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9
Q

LISTENING VS HEARING

An ability

A

Hearing

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10
Q

LISTENING VS HEARING

Primary and continuous

A

Hearing

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11
Q

LISTENING VS HEARING

Physiological

A

Hearing

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12
Q

LISTENING VS HEARING

Receipt of message through ears

A

Hearing

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13
Q

LISTENING VS HEARING

Passive bodily process

A

Hearing

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14
Q

LISTENING VS HEARING

Subconscious level

A

Hearing

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15
Q

LISTENING VS HEARING

Only one

A

Hearing

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16
Q

LISTENING VS HEARING

We are neither aware nor we have any control
over the sounds we hear.

A

Hearing

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17
Q

LISTENING VS HEARING

Concentration is not required

A

Hearing

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18
Q

LISTENING VS HEARING

_______ something done consciously, that involve the analysis and understanding of the
sounds you hear.

A

Listening

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19
Q

LISTENING VS HEARING

A skill

A

Listening

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20
Q

LISTENING VS HEARING

Secondary and temporary

A

Listening

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21
Q

LISTENING VS HEARING

Psychological

A

Listening

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22
Q

LISTENING VS HEARING

Interpretation of the message received by ears

A

Listening

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23
Q

LISTENING VS HEARING

Active mental process

A

Listening

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24
Q

LISTENING VS HEARING

Conscious level

A

Listening

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25
Q

LISTENING VS HEARING

More than one

A

Listening

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26
Q

LISTENING VS HEARING

We listen to acquire knowledge and receive
information.

A

Listening

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27
Q

LISTENING VS HEARING

Concentration is required

A

Listening

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28
Q

TYPES OF LISTENING
(General types)

  • enumerate
A

• Discriminative
• Comprehensive

29
Q

TYPES OF LISTENING
(General types)

the most basic form of listening
and does not involve the
understanding of the meaning of
words or phrases but merely the
different sounds that are produced

A

Discriminative

30
Q

TYPES OF LISTENING
(General types)

involves understanding the
message or messages that are
being communicated

A

Comprehensive

31
Q

TYPES OF LISTENING
(specific types)

  • enumerate
A

• Informational
• Critical
• Therapeutic/Emphatic

32
Q

TYPES OF LISTENING
(specific types)

  • is whenever you listen to learn something
A

Informational listening

33
Q

TYPES OF LISTENING
(specific types)

the goal is to evaluate or scrutinise what is being said

A

Critical listening

34
Q

TYPES OF LISTENING
(specific types)

  • involves attempting to understand the feelings and emotions of the speaker – to put yourself into the speaker’s shoes and
    share their thoughts.
A

Therapeutic/Emphatic listening

35
Q

TYPES OF LISTENING
(specific types)

Note taking,Where do we use it?

A

Informational listening

36
Q

TYPES OF LISTENING
(specific types)

Evaluate, Where do we use it?

A

Critical listening

37
Q

TYPES OF LISTENING
(specific types)

Understand emotions, Where do
we use it?

A

Therapeutic/emphatic listening

38
Q

TYPES OF LISTENING
(specific types)

  • Listening to Learn
A

Informational listening

39
Q

TYPES OF LISTENING
(specific types)

  • Listening to Evaluate and Analyse
A

Critical listening

40
Q

TYPES OF LISTENING
(specific types)

  • Listening to Understand Feeling and Emotion
A

Therapeutic/emphatic listening

41
Q

TYPES OF LISTENING
(specific types)

Listening to podcasts

A

Informational listening

42
Q

TYPES OF LISTENING
(specific types)

Validate emotions

A

Therapeutic/emphatic

43
Q

TYPES OF LISTENING
(specific types)

Acknowledge their ideas

A

Therapeutic/emphatic

44
Q

TYPES OF LISTENING
(specific types)

if one of your colleagues is having a conflict with another person in the department

A

Emphatic

45
Q

TYPES OF LISTENING
(specific types)

we listen to lectures or instructions from teachers

A

Informational

46
Q

TYPES OF LISTENING
(specific types)

if there is an upcoming election and you need to decide who to vote for, you probably use some form of _____ listening when you watch a televised debate.

A

Critical

47
Q

TYPES OF LISTENING
(specific types)

attending a debate

A

Critical

48
Q

TYPES OF LISTENING
(specific types)

the other person is trying to persuade us, perhaps to change our behaviour and maybe even to change our beliefs.

A

Critical

49
Q

TYPES OF LISTENING
(specific types)

occurs when one listens for sake of analyzing, critiquing, and making judgements about the speaker or the message

A

Critical

50
Q

TYPES OF LISTENING
(General types)

a content-oriented type of listening where the listener focuses on making sense of the message

A

Comprehensive

51
Q

TYPES OF LISTENING
(Other types)

  • enumerate
A

• appreciate
• rapport
• selective

52
Q

TYPES OF LISTENING
(Other types)

is listening
for enjoyment.

A

Appreciative

53
Q

TYPES OF LISTENING
(Other types)

listening to music

A

Appreciative

54
Q

TYPES OF LISTENING
(Other types)

a way to relax

A

Appreciative

55
Q

TYPES OF LISTENING
(Other types)

we can engage in a type of
listening that encourages the other
person to trust and like us

A

Rapport

56
Q

TYPES OF LISTENING
(Other types)

salesman,
for example, may make an effort to
listen carefully to what you are saying as a way to promote trust and potentially make a sale.

A

Rapport

57
Q

TYPES OF LISTENING
(Other types)

This is a more negative type of listening,

A

Selective

58
Q

TYPES OF LISTENING
(Other types)

it implies that the listener is somehow biased to
what they are hearing.

A

Selective

59
Q

TYPES OF LISTENING
(Other types)

is a sign
of failing communication – you cannot hope to
understand if you have filtered out some of the
message and may reinforce or strengthen your
bias for future communications.

A

Selective

60
Q

TYPES OF LISTENING
(Other types)

Bias can be based on
preconceived ideas or emotionally difficult
communications.

A

Selective listening

61
Q

TYPES OF LISTENING
(Other types)

when you visit a foreign country, you can find yourself surrounded by people who speak a language you don’t understand.

A

Selective listening

62
Q

TYPES OF LISTENING
(Other types)

allows an individual to focus on just the important information, while ignoring the non-pertinent information.

A

Selective listening

63
Q

TYPES OF LISTENING
(Other types)

when someone listens to their preferred radio station while traveling to work.

A

Selective listening

64
Q

TYPES OF LISTENING
(Other types)

an essential soft skill to help you build trust, establish effective communication, and develop great relationships

A

Rapport

65
Q

TYPES OF LISTENING
(Other types)

common in situations of negotiation

A

Rapport

66
Q

TYPES OF LISTENING
(Other types)

a poetry reading,

A

Appreciative listening

67
Q

TYPES OF LISTENING
(Other types)

actors in a play

A

Appreciative listening

68
Q

TYPES OF LISTENING
(Other types)

sitcom antics on television

A

Appreciative listening