Listening Flashcards

(68 cards)

1
Q

Listening is the process of

A

Listening is the process of
• receiving
• constructing meaning from
• and responding to spoken and/or
nonverbal messages.

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2
Q

It involves being ______ of or ______ on what is happening at the moment, selecting and organizing
information, interpreting communication, responding or
giving feedback, physically receiving messages and
remembering.

A

mindful of or focusing

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3
Q

Lstening Process

  • enumerate
A

• hearing
• identifying and reconizing
• auding

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4
Q

LISTENING PROCESS

  • the process, function
    or power of perceiving a sound
A

Hearing

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5
Q

LISTENING PROCESS

  • analyzing the sounds that are
    picked up by the ears.
A

Identifying and recognizing

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6
Q

LISTENING PROCESS

  • words evolving into meanings to create understanding
A

Auding

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7
Q

LISTENING VS HEARING

Hearing refers to…

A

refers to one’s ability to perceive
sounds, by receiving vibrations through ears.

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8
Q

LISTENING VS HEARING

_____ refers to one’s ability to perceive
sounds, by receiving vibrations through ears.

A

Hearing

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9
Q

LISTENING VS HEARING

An ability

A

Hearing

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10
Q

LISTENING VS HEARING

Primary and continuous

A

Hearing

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11
Q

LISTENING VS HEARING

Physiological

A

Hearing

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12
Q

LISTENING VS HEARING

Receipt of message through ears

A

Hearing

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13
Q

LISTENING VS HEARING

Passive bodily process

A

Hearing

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14
Q

LISTENING VS HEARING

Subconscious level

A

Hearing

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15
Q

LISTENING VS HEARING

Only one

A

Hearing

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16
Q

LISTENING VS HEARING

We are neither aware nor we have any control
over the sounds we hear.

A

Hearing

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17
Q

LISTENING VS HEARING

Concentration is not required

A

Hearing

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18
Q

LISTENING VS HEARING

_______ something done consciously, that involve the analysis and understanding of the
sounds you hear.

A

Listening

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19
Q

LISTENING VS HEARING

A skill

A

Listening

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20
Q

LISTENING VS HEARING

Secondary and temporary

A

Listening

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21
Q

LISTENING VS HEARING

Psychological

A

Listening

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22
Q

LISTENING VS HEARING

Interpretation of the message received by ears

A

Listening

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23
Q

LISTENING VS HEARING

Active mental process

A

Listening

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24
Q

LISTENING VS HEARING

Conscious level

A

Listening

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25
LISTENING VS HEARING More than one
Listening
26
LISTENING VS HEARING We listen to acquire knowledge and receive information.
Listening
27
LISTENING VS HEARING Concentration is required
Listening
28
TYPES OF LISTENING (General types) - enumerate
• Discriminative • Comprehensive
29
TYPES OF LISTENING (General types) the most basic form of listening and does not involve the understanding of the meaning of words or phrases but merely the different sounds that are produced
Discriminative
30
TYPES OF LISTENING (General types) involves understanding the message or messages that are being communicated
Comprehensive
31
TYPES OF LISTENING (specific types) - enumerate
• Informational • Critical • Therapeutic/Emphatic
32
TYPES OF LISTENING (specific types) - is whenever you listen to learn something
Informational listening
33
TYPES OF LISTENING (specific types) the goal is to evaluate or scrutinise what is being said
Critical listening
34
TYPES OF LISTENING (specific types) - involves attempting to understand the feelings and emotions of the speaker – to put yourself into the speaker’s shoes and share their thoughts.
Therapeutic/Emphatic listening
35
TYPES OF LISTENING (specific types) Note taking,Where do we use it?
Informational listening
36
TYPES OF LISTENING (specific types) Evaluate, Where do we use it?
Critical listening
37
TYPES OF LISTENING (specific types) Understand emotions, Where do we use it?
Therapeutic/emphatic listening
38
TYPES OF LISTENING (specific types) - Listening to Learn
Informational listening
39
TYPES OF LISTENING (specific types) - Listening to Evaluate and Analyse
Critical listening
40
TYPES OF LISTENING (specific types) - Listening to Understand Feeling and Emotion
Therapeutic/emphatic listening
41
TYPES OF LISTENING (specific types) Listening to podcasts
Informational listening
42
TYPES OF LISTENING (specific types) Validate emotions
Therapeutic/emphatic
43
TYPES OF LISTENING (specific types) Acknowledge their ideas
Therapeutic/emphatic
44
TYPES OF LISTENING (specific types) if one of your colleagues is having a conflict with another person in the department
Emphatic
45
TYPES OF LISTENING (specific types) we listen to lectures or instructions from teachers
Informational
46
TYPES OF LISTENING (specific types) if there is an upcoming election and you need to decide who to vote for, you probably use some form of _____ listening when you watch a televised debate.
Critical
47
TYPES OF LISTENING (specific types) attending a debate
Critical
48
TYPES OF LISTENING (specific types) the other person is trying to persuade us, perhaps to change our behaviour and maybe even to change our beliefs.
Critical
49
TYPES OF LISTENING (specific types) occurs when one listens for sake of analyzing, critiquing, and making judgements about the speaker or the message
Critical
50
TYPES OF LISTENING (General types) a content-oriented type of listening where the listener focuses on making sense of the message
Comprehensive
51
TYPES OF LISTENING (Other types) - enumerate
• appreciate • rapport • selective
52
TYPES OF LISTENING (Other types) is listening for enjoyment.
Appreciative
53
TYPES OF LISTENING (Other types) listening to music
Appreciative
54
TYPES OF LISTENING (Other types) a way to relax
Appreciative
55
TYPES OF LISTENING (Other types) we can engage in a type of listening that encourages the other person to trust and like us
Rapport
56
TYPES OF LISTENING (Other types) salesman, for example, may make an effort to listen carefully to what you are saying as a way to promote trust and potentially make a sale.
Rapport
57
TYPES OF LISTENING (Other types) This is a more negative type of listening,
Selective
58
TYPES OF LISTENING (Other types) it implies that the listener is somehow biased to what they are hearing.
Selective
59
TYPES OF LISTENING (Other types) is a sign of failing communication – you cannot hope to understand if you have filtered out some of the message and may reinforce or strengthen your bias for future communications.
Selective
60
TYPES OF LISTENING (Other types) Bias can be based on preconceived ideas or emotionally difficult communications.
Selective listening
61
TYPES OF LISTENING (Other types) when you visit a foreign country, you can find yourself surrounded by people who speak a language you don't understand.
Selective listening
62
TYPES OF LISTENING (Other types) allows an individual to focus on just the important information, while ignoring the non-pertinent information.
Selective listening
63
TYPES OF LISTENING (Other types) when someone listens to their preferred radio station while traveling to work.
Selective listening
64
TYPES OF LISTENING (Other types) an essential soft skill to help you build trust, establish effective communication, and develop great relationships
Rapport
65
TYPES OF LISTENING (Other types) common in situations of negotiation
Rapport
66
TYPES OF LISTENING (Other types) a poetry reading,
Appreciative listening
67
TYPES OF LISTENING (Other types) actors in a play
Appreciative listening
68
TYPES OF LISTENING (Other types) sitcom antics on television
Appreciative listening