Listening Ch.7 Flashcards
1
Q
What are the six steps of the listening process?
A
Receiving Recognizing Rendering Responding Remembering Relaying
2
Q
What is stage hogging?
A
Ignore or interrupt others who share an experience. Thinking that your own experience
Is much more interesting.
3
Q
What is pseudo listening?
A
When we act like we are listening.
4
Q
What is selective listening?
A
When we only listen to topics that interest us.
5
Q
What is insulated listening?
A
We tune out topics we don’t like or find objectionable.
6
Q
What is attack listening?
A
Listening to primarily gain ammunition we can use against other people.
7
Q
What is defensive listening?
A
It occurs when we assume that whatever others say somehow reflects negatively on ourself. ( low self-esteem)
8
Q
Provide 8 specific things you can do to help your conversational partner listen to you.
A
- Speak clearly.
- Speak succinctly.
- Speak commandingly.
- Speak unambiguously.
- Ask for or demand attention.
- Ask for feedback.
- Provide listening motivators.
- Model good listening behavior.
