Lists to memorize

Question 1

BATHE technique

Answer 1

Background
Affect
Trouble
Handling
Empathy

Question 2

4 types of suffering

Answer 2

emotional
physical
psychological
exstestenial

Question 3

stages of change

Answer 3

precontemplation
contemplation
preparation (determination)
action
matienance
Termination

Question 4

Cultural competence continuum

Answer 4

cultural destruction
cultural incapacity
cultural blindness
cultural precompetence
cultural competence
cultural proficency

Question 5

good will encompases

Answer 5

patient trust
reputation
patient loyalty
referrals
community engagement

Question 6

UPR components

Answer 6

nonjudgemental acceptance
authenticity
empathy
support

Question 7

4 habits technique

Answer 7

invest in the begining
elicit patient perspective
demonstrate empathy
invest in the end

Question 8

what are the 6 facial expressions

Answer 8

Dr. Ekman said sadness, happiness, anger, fear, surprise, disgust
added contempt as 7th

Question 9

requirements of compassionate care

Answer 9

recognition- recognize suffering in others
emotional response- emotional reaction to suffering
altruistic motivation
action- to alleviate suffering
relationship understanding- build therapeutic relationship

Question 10

how to progress on cultural continuum

Answer 10

increase awareness
engage in education
change policies
ongoing evaluation

Question 11

components of ICF

Answer 11

health condition–> Body function & structures, activities and participation –> contextual factors: personal & environmental

Question 12

culturally relevant pedagogy

Answer 12

academic success
cultural competence
social political consequences

Question 13

benefits of internal locus of control

Answer 13

1. personal responsibility- fosters accountability encouraging protective behaviour
2. empowerment: increases confidence & motivation
3. problem solving: seek solutions instead of feeling helpless
4. better mental health: decrease stress & anxiety

Question 14

principles of autonomy

Answer 14

informed consent
respect for choices
empowerment

Question 15

STATE method

Answer 15

share facts
tell story
ask for other paths
talk tentatively
encourage testing of ideas

Question 16

Identify SDM

Answer 16

1. check advance directives, legal docs (POA)
2. refer to legal hierarchy
3. patient capacity assessment
4. HCP inquires
5. court appointed

Question 17

attributes of SDM

Answer 17

utilize best evidence
mutually informed
deliberation
integrate pt values
mutually agreed upon plan

Question 18

strategies for implementation of patient autonomy

Answer 18

effective communication
shared decision making
educational materials

Question 19

causes of denial

Answer 19

fear/anxiety
prior experience
perception of identity

Question 20

address denial

Answer 20

build trust
education (About HL & effects)
Gradual acceptance

Question 21

additional considerations in aging population

Answer 21

vision
dexterity
mobility
cognition
depression
comorbidities (death of spouse #1 ranked stress)

Question 22

5 batteries

Answer 22

physical
mental
emotional
spiritual
social

Question 23

happiness chemicals

Answer 23

oxytocin
dopamine
seratonin
endorphins

Question 24

empathy fatigue risk factors

Answer 24

intensity & frequency
high workload
lack of self care
inadequate support

Question 25

impact of empathy fatigue on professionals

Answer 25

burnout (decrease job satisfaction & performance) reduced empathy impaired professional relationship

Question 26

biggest challenge when working with teens

Answer 26

getting them to wear hearing aids consistently (87%) cosmetic appeal (64%) gathering preferences (31%)

Question 27

teens biggest complaints

Answer 27

size of HA (69%) performance in noise 60%

Question 28

prevention strategies for empathy fatigue

Answer 28

self care practices setting boundaries work life balance peer support group mental health resources

Question 29

what charges the 5 batteries

Answer 29

physical- sleep & motivation mental- mindfulness & learning Emotional- hobbies/relationships spiritual- purpose driven activities social- supportive relationships & safe environments

Question 30

what drains the 5 batteries

Answer 30

physical- health challenges mental- distraction emotional- conflict social- stress

Question 31

tinnitus managment tool (IDA)

Answer 31

1. seek information 2. basic sound therapy 3. relaxation 4. treat hearing loss 5. sleep management 6. sound enrichment therapy 7. take notice (tinnitus bc of head/neck injury or accompanied with sudden HL and/or extreme anxiety or depression seek medical advice)

Question 32

tips to boost dopamine

Answer 32

set small goals and complete simple tasks engage in hobbies like cooking self care & sleep- dopamine improved by reducing stress

Question 33

tips to boost oxytocin

Answer 33

show affection connect with loved ones share (in wild sharing food increasaes oxytocin)

Question 34

tips to boost serotonin

Answer 34

sunlight exercise regularly diets rich in tryptophan

Question 35

tips to boost endorphins

Answer 35

be active eat dark chocolate laugh

Question 36

physical symptoms of empathy fatigue

Answer 36

headaches fatigue change in sleep

Question 37

behaviour changes with empathy fatigue

Answer 37

irritable withdraw from clients/colleagues difficulty concentrating

Question 38

mindfulness techniques

Answer 38

mindfulness meditation breathing exercise body scan