LO1 Flashcards
(32 cards)
What are the 5 rights people are entitled to?
Choice Confidentiality Consultation Protection from abuse and harm Equal and fair treatment
Why is it important to maintain individuals right? (8)
So people feel valued Raise self esteem To empower individuals To instil confidence To instil trust So individuals feel safe To give equality of access to services To meet individual needs
Why is giving choices important
Gives individuals control over their lives Promotes independence Empowers individuals Increases self esteem Makes individuals feel valued
Examples of providing choice in residential social care settings
Range of activities- chose what to do and whether they want to take part
Optional programme of social events and outings
Ensuring residents have access to both TV lounge and a quiet room
A range of menu options
Supporting residents in making their own desciaions about; clothes they want to wear, when to get up and go to bed, whether they have a bath or shower
Examples of providing choice in a health care setting
Where to receive care- support home or in a residential setting
Which GP to see
Choice of male or female doctor
Hospital food options that take account of special dietary needs
Whether or not to receive treatment
The type of treatment they want to receive
How they want to revive help, treatment or support- eg, attending a clinic for several appointments or as a hospital in patient
Examples of providing choice in early years settings
Different types of activities
Which toys to play with
Who to play with
Where to sit
A quiet corner if required
Food options that take account of special dietary needs and religious requirements
Why is confidentiality important
Care workers often receive very sensitive and private information from service users
Service users may be vulnerable and trusting of those caring for them
Unprofessional to gossip or talk outside of the care environment
Helps service users to trust their carers
The service users permission must be obtained before information is passed on to people outside the care team
Define need to know basis
Information is only shared with those directly involved with the care and support of an individual
Times when confidentiality has to be broken
Individuals intends to harm themselves
Intends to harm others
Is at risk of harm from others
Is at risk of carrying out a serious offence
Procedures to protect care workers and service users from abuse and harm
All staff must have DBS checks and follow reporting procedures for abusive behaviour
All settings must:
Appoint a designated (child) protection officer
Have clear and up to date; complaint procedures, fire procedures, emergency evacuation procedures, lockdown procedures
Provide staff with training in:
Manual handling
Safeguarding
First aid
What individuals are most at risk from abuse and harm
Those that lack mental capacity Have dementia Have a learning disability Are in care Have physical or sensory impairments
Abuse and harm is more likely to occur if:
Staff are not trained properly in how to use equipment, manual handling, correct procedures, diversity and equality, safeguarding procedures
Equal and fair treatment means individuals are: (2)
- Given the same opportunities and choices
- Treated for their individual needs
What does equal treatment mean
Equal treatment means being given the same opportunities and choices as everyone else
What does fair treatment mean
Fair treatment means being able to have access to those opportunities and choices as well as receiving the type of care that meets individual needs
What is consultation
Consultation is the process of discussing something with someone in order to get their opinion so that a decision can be made that is acceptable to all
What is an advocate
An advocate is someone who speaks on behalf of an individual who is unable to speak up for themselves
What is choice
Choice means to select from options given
What are 5 features of consultation
Ask for opinion and views
Clarify likes and dislikes
Ask for preferences and options
Discuss what needs to be done
Ensure shared decision making
How does consultation support rights (5)
Consultation means taking means seeking the individuals views and opinions so their person preference can be taken into account, informing their choice or care provision. This means they feel:
Valued and listened to
In control
Empowered to make an informed choice
Confident that the care meets their individual needs
Ways I’m which a practitioner can support an individual’s rights to consultation (4)
Ask for their opinions
Listen to their views
Ask what type of care they would like if possible
Provide information about different treatments and explain their benefits and disadvantages
Share decision making based on the individuals opinions
How to communicate effectively (4)
Use vocabulary that can be understood
Don’t be patronising
Adapting your communication to meet the needs of the individual or situation
Listening to individuals needs
Ways to use vocabulary that can be understood (4)
No jargon (specialist or technical language)
Explain specialist terminology
Simplify language
Use interpretations and translators when necessary
How does using effective communication supports rights (12)
It aids an understanding of procedures of what’s happening
The individual feels valued
It inlists confidence
It develops trust
It shows respect
Shows that you’re listening
The individual feels they are being taken seriously
It enables informed decision making
It provides equality of access
It empowers individuals
It raises self esteem
It helps to meet individuals needs
