LO4 Flashcards
What is best practice
Being non-judgmental
Respecting views, choices and decisions made by the individual
How can best practice benefit the individual
Improves their self-esteem
Makes them feel valued
What is poor practice
Discriminating
Not valuing diversity
Judging the service user
What is discriminatory practice
It is the responsibility of all practitioners to recognize discriminatory practices and respond with appropriate actions
Examples of discriminatory practices
Prejudice
Inadequate care
Abuse and neglect
Stereotyping
Assuming people with certain characteristics are the same
What is prejudice
Negative attitude towards an individual/group based on ill informed opinions or inaccurate information
Patronising meaning
Speaking towards someone as if they are stupid enough r not important
What is labelling
Identify people negatively as part of a particular group and so jumping to conclusions about them
How can discrimination impact the individual
Mental health issues
They may feel less valued
Insecure about socialising
Actions to take as a result of discriminatory practices
Report
Go to an advocacy helpline to get advice and support (mind age uk)
What actions might another professional take (discriminatory practices)
Raising concerns/whistleblowing
Applying values of care
Providing information about complaints procedures
Training/mentoring/monitoring
What is whistleblowing
Exposing illegal practices within the business
How to raise a concern (whistleblowing)
Reporting the incident to management or the relevant authorities
Key aspects of dealing with conflict
Active listening
Remaining calm
Being objective and empathic
See both sides of the argument
What is SEND
Education and health care plans
Rights to personal budget for children with special needs
Family courts and justice
When parents split up the courts should help parents to do what is right for their child not what the parents want
What is the role of a children’s commissioner
Has to focus on the rights of all children, including those in care or living away from home
They represent the views and interests of children to promoting and protecting the rights of children
How to be non-judgemental
Using effective communication
Not making assumptions
Respectful
Being open minded
How to ensure best practice is being used
Using a person centred approach
Making sure they feel valued
Anti-discriminatory practice
Follow complaint procedure
Apply the care values (PPM)
How to use effective communication
Adapt communication if needed
Active listening
Using a care plan
What is mentoring
Experienced person training someone
Share advise
Why is mentoring important
Ensures quality of care stays high
