LO4

Question 1

3 Interpersonal skills?

Answer 1

Good eye contact
Sitting up on your chair
Don’t use bad body language such as yawning

Question 2

What is closed and open questions

Answer 2

Closed: When there is only one factual answer
open: when there is no obvious answer

Question 3

What type of written communications are there?

Answer 3

Formal and informal

Question 4

Barriers to communication

Answer 4

Noise
Language
Physical barriers such as deafness

Question 5

Word processing

Answer 5

Used for production, editing, printing, and storing of text on a computer

Question 6

Web

Answer 6

System of interent servers that support a formatted document

Question 7

Disadvantages of a letter

Answer 7

Requires postage costs to be sent in mail
Takes time to be received in mail
Cant include formats such as video

Question 8

Adv and Dis of SMS

Answer 8

+Good for short messages
+Doesnt require the internet
+Reach a large audience at once with one batch message

-Limited to short messages
-Can cost to send messages

Question 9

Adv and Dis of teleconference

Answer 9

+Allows for groups of people to communicate at once
+Businesses use this to communicate across the world

-quality of call may be affected by a groups poor reception
-people may speak over each other

Question 10

VoIP (voice over internet Protocol) Dis and Adv

Answer 10

+allows users to make calls over the internet such as whatsapp
+cheaper rather than using a cellular network

-Relies on good quality internet connection
-less secure than cellular network