2.3 operation decisiobs / logistics

Question 1

define logistics

Answer 1

manage ment or movement of goods , services, and information across the supply chain

Question 2

components of logistics

Answer 2

transportation
warehousing
inventory management

Question 3

why is logistics important

Answer 3

customer satisfaction
cost efficiency
competitive advantage
supply chain coordination

Question 4

job

Answer 4

expensive
tailored to customer needs
high skilled labour

Question 5

batch

Answer 5

slightly higher cost
limited products
machines need to be cleaned so same amount of machine and labour work

Question 6

flow

Answer 6

continuous
machinery
doesn’t meet consumer needs
cheap

Question 7

purpose of business ops

Answer 7

produce goods
provide service

Question 8

procurement

Answer 8

relationship with supplier
quality m delivery
cost
speed
trust

Question 9

quality control

Answer 9

at the end of making product
check for issues
less reliable as higher chance of product being damaged

Question 10

quality assurance

Answer 10

quality checked at each step of the process
time consuming
less money wasted

Question 11

sales process includes

Answer 11

product knowledge
speed
efficient
customer engamenr
feedback
post - sales service