LVL 1 Communications and Negotiation Flashcards Preview

APC Commercial Real Estate Pathway > LVL 1 Communications and Negotiation > Flashcards

Flashcards in LVL 1 Communications and Negotiation Deck (6)
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1
Q

How important is good grammar and spelling ?

A
  • First impressions matter: Good spelling, correct grammar and the appropriate use of punctuation will give them more confidence in the person (or the company) communicating with them.
  • Good reputation: Clients and suppliers are more likely to trust a company/surveyor that communicates clearly and correctly. It will help maintain a business’ credibility and your reputation as a trustworthy professional.
  • Avoid miscommunication and misunderstanding, incorrect spelling or a lack of punctuation may create confusion.
  • Make your communications more effective and increase productivity, a surveyors written work will be relied on as guidelines (for instance, memos or emails) among team members. Correct spelling and grammar will help understand your instructions better and avoid any confusion or misunderstanding.
2
Q

What steps do you take in making sure that your communication is appropriate ?

A
  • Who is your target audience (e.g. a client with little property experience will require a report written in non-technical lay language. whilst a report for another professional on the other hand, technical language will be desired to communicate complex ideas and challenges.)
  • Are there any time limits or urgency required ?
3
Q

How would you deliver a presentation ?

A
  • Greet the audience and introduce yourself - will help build an immediate relationship between you and the audience. It gives you the chance to briefly clarify your expertise and why you are worth listening to.
  • Introduction - In the introduction you need to explain the subject and purpose of your presentation whilst gaining the audience’s interest and confidence
  • The main body of your talk - The main body of your talk needs to meet the promises you made in the introduction.
  • Conclusion
  • Thank the audience and invite questions
4
Q

Establishing your objectives and strategy for a negotiation

A
  • Understand why the negotiation was taking place.
  • Clarify the impact e.g. the importance of the relationship vs the outcome.
  • Define what is negotiable and what is not.
  • Define a ‘win-win’ and fall back positions.
  • Understand or estimate the other parities ‘win-win’ and fall back positions.
  • Identify areas of common ground.
  • Prepare evidence and rationale to support my case.
5
Q

Common formats for reports

A

When writing professional reports, it’s important to remember that the style of writing will be very different from the academic style used in university essays and dissertations. Generally, a professional report style needs to be clear, concise, simple and unambiguous.

6
Q

Presentation of figures and data using spreadsheets, graphs and charts

A

• Graphic communications can make written methods far more effective, by reinforcing key themes, ideas and messages.