M11

Question 1

“improving hundreds of thousands of SMALL decisions adds up to LARGE annual value for the business

Answer 1

business value of improved decision-making

Question 2

what are the 3 types of decisions?

Answer 2

unstructured
structured
semi-structured

Question 3

what type of decision where decision maker provide judgment, evaluation, and insight to solve problem?

Answer 3

unstructured

Question 4

what type of decision pertains to the repetitive and routine where it involve definite procedure for handling so they do not have to be treated each time as new?

Answer 4

structured

Question 5

what type of decision points out that only part of problem has clear-cut answer provided by accepted procedure?

Answer 5

semi-structured

Question 6

who are involved in decision-making process?

Answer 6

senior managers
middle managers
operational managers and rank & file employees

Question 7

who make many UNSTRUCTURED decisions?

Answer 7

senior managers

Question 8

who make more STRUCTURED decisions but may include unstructured components?

Answer 8

middle managers

Question 9

who make more STRUCTURED decisions?

Answer 9

operational managers and rank & file employees

Question 10

what are the 4 process of Decision-Making?

Answer 10

intelligence
design
choice
implementation

Question 11

PROBLEM DISCOVERY: this refer to the discovering, identifying, and understanding the problems occurring in the organization

Answer 11

intelligence

Question 12

SOLUTION DISCOVERY: this process pertains to identifying and exploring solutions to the problem

Answer 12

design

Question 13

this process is choosing among solution alternatives

Answer 13

choice

Question 14

SOLUTION TESTING: this process is making chosen alternative work and continuing to monitor how well solution is working

Answer 14

implementation

Question 15

T OR F

in terms of managerial roles, IS can only assist in some of the roles played by managers

Answer 15

true

Question 16

what are the 5 functions of classical model of management under managerial roles?

Answer 16

planning
organizing
coordinating
deciding
controlling

Question 17

CONTEMPORARY BEHAVIORAL MODELS: what are the “less” actual behaviors of managers?

Answer 17

less sympathetic, less reflective, and less well-organized

Question 18

CONTEMPORARY BEHAVIORAL MODELS: what are the “more” actual behaviors of managers?

Answer 18

more informal, more reactive

Question 19

what are the 3 categories of Mintzberg’s 10 Managerial Roles

Answer 19

interpersonal roles
informational roles
decisional roles

Question 20

Mintzberg’s Interpersonal roles are:

Answer 20

figurehead
leader
liaison - acting as a bridge between different groups or parties to facilitate communication,

Question 21

Mintzberg’s IInformational roles are:

Answer 21

nerve center
disseminator
spokesperson

Question 22

Mintzberg’s Decisional roles are:

Answer 22

entrepreneur
disturbance handler
resource allocator
negotiator

Question 23

T OR F

in the real-world decision making, IT do not always produce positive results

Answer 23

t

Question 24

what are the three main reasons why investments in IT do not always produce positive results

Answer 24

information quality
management filters
organizational inertia and politics

Question 25

high quality decisions require high quality info

Answer 25

information quality

Question 26

managers have selected attention and have variety of biases that reject information that does not conform to prior conceptions

Answer 26

management filters

Question 27

strong forces within organizations resist making decisions calling for major change

Answer 27

organizational inertia and politics

Question 28

what decision-making has made possible through computer algorithms that precisely define steps for a highly structured decision?

Answer 28

high-velocity automated decision-making

Question 29

does high-velocity automated decision-making require SAFEGUARDS to ensure proper operation and regulation?

Answer 29

yes

Question 30

what refers to the infrastructure for collecting, storing, and analyzing data produced by business? this uses databases, data warehouses, and data marts

Answer 30

business intelligence

Question 31

this are the tools and techniques for analyzing data such as OLAP, statistics, models, and data mining

Answer 31

business analytics

Question 32

who create business intelligence and analytics purchased by firms?

Answer 32

business intelligence vendors

Question 33

what are the 6 elements in business intelligence environment?

Answer 33

1. data from the business environment 2. business intelligence infrastructure 3. business analytics toolset 4. managerial users and methods 5. delivery platform (MIS, DSS, ESS) 6. user interface - data visualization tools

Question 34

T OR F in terms of BI and analytics capabilities, the goal is to deliver ACCURATE real time info to decision makers

Answer 34

t

Question 35

what are the 6 main analytic functionalities of BI systems?

Answer 35

1. production reports 2. parameterized reports 3. dashboards/scorecards 4. ad hoc query/search/report creation 5. drill down 6. forecasts, scenarios, models

Question 36

what uses variety of data & techniques to PREDICT future trends and behavior patterns? uses data mining, statistical analysis, historical data assumptions

Answer 36

predictive analytics

Question 37

what analytics is incorporated into numerous BI app for sales, marketing, finance, fraud detection, and health care?

Answer 37

predictive analytics

Question 38

massive datasets collected from social media, online, and in-store customer data and so on where it helps create real-time, personalized shopping experiences for major online retailers

Answer 38

big data

Question 39

it’s like real-time business analytics.

Answer 39

operational intelligence

Question 40

Business activity monitoring

Answer 40

a key part of OI

Question 41

this is the ability to gain business insight from the location component of data. eg. mobile phones, sensors, scanning devices, map data

Answer 41

location analytics

Question 42

this ties location-related data to maps

Answer 42

geographic information systems (GIS)

Question 43

what are the 3 management strategies for developing BI and BA?

Answer 43

1. one-stop integrated solution 2. multiple best-of-breed solution 3. all BI and BA systems bring high switching costs

Question 44

this management strategy includes hardware firms selling software that run optimally on their hardware and makes firm dependent on single vendor

Answer 44

one-stop integrated solution

Question 45

this management strategy offers greater flexibility and independence but potential difficulties in integration, and deals with multiple vendors

Answer 45

multiple best-of-breed solution

Question 46

what are the support for semistructured decisions?

Answer 46

1. decision support systems 2. mathematical or analytical models 3. types of analysis: * What-if” analysis * Sensitivity analysis * Backward sensitivity analysis * Multidimensional analysis / OLAP

Question 47

Help executives focus on important performance information

Answer 47

ESS (Executive support system): decision support for senior management

Question 48

what measures outcomes on 4 dimensions and KPIs measure each dimension? this is used for decision support for senior management

Answer 48

balanced scorecard method

Question 49

balanced scorecard method 4 dimensions

Answer 49

financial business process customer learning and growth

Question 50

what decision support for senior management translates firm's strategies into operational targets and the KPIs developed to measure progress toward targets?

Answer 50

business performance management (BPM)

Question 51

what decision support for senior management includes internal data from enterprise applications, external data (eg. financial market databases), and drill-down capabilities?

Answer 51

data for ESS

Question 52

this is an interactive system to facilitate solution of unstructured problems by group where it uses specialized tools, promotes collaborative atmosphere and anonymity?

Answer 52

group decision-support system (GDSS)