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IT-Operations
> M11 - ITIL – Service desk systems > Flashcards
M11 - ITIL – Service desk systems Flashcards
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IT-Operations
(8 decks)
M01 - Introduction and CMMI
M02 - Network – vLan, segmenting, firewalls, administering
M05 - Server, SAN, Virtualization, Patch & Change management, Clouds
M06 - SLA internal/external IT-organisations
M08 - IT-security-1
M09 - IT-security-2
M10 - Change management
M11 - ITIL – Service desk systems
