M5 : EFFECTIVE COMMUNICATION IN WORKPLACE SETTING

Question 1

One of the key factors to make an organization successful, to enable members of an organization to function and accomplish tasks efficiently and productively is

Answer 1

EFFECTIVE COMMUNICATION

Question 2

DIFFERENT FORMS OF COMMUNICATION IN THE WORKPLACE SETTING:

Answer 2

ORAL COMMUNICATION
WRITTEN COMMUNICATION
VISUAL COMMUNICATION

Question 3

It can be face-to-face, over the telephone, via Skype Zoom, etc. This form of communication highly includes nonverbal cues, especially during face-to-face interactions.

Answer 3

ORAL COMMUNICATION

Question 4

Whether it is an email, memo, a report, a Facebook post, a Tweet, a contract, etc. all forms of written communication have the same goal to disseminate information in a clear and concise manner.

Answer 4

WRITTEN COMMUNICATION

Question 5

This includes information in graphs, tables, brochures, images, videos, etc. which are highly utilized in the workplace

Answer 5

VISUAL COMMUNICATION

Question 6

has become an essential form of communication in the workplace that can cater the 3 forms of communication.

Answer 6

DIGITAL COMMUNICATION

Question 7

TIPS FOR EFFECTIVE WORKPLACE COMMUNICATION (FREMONT UNIVERSITY, 2021)

Answer 7

1. COMMUNICATE FACE-TO-FACE WHENEVER POSSIBLE
2. PROVIDE CLEAR INFORMATION
3. COMBINE VERBAL AND NON-VERBAL COMMUNICATION
4. DON’T JUST HEAR - LISTEN.
5. ASK QUESTIONS
6. HANDLE CONFLICTS WITH DIPLOMACY
7. REFRAIN FROM GOSSIP
8. AVOID BEING PERSONAL WITH YOUR COLLEAGUES
9. AVOID DISCUSSING CONTROVERSIAL TOPICS
10. OFFER POSITIVE FEEDBACK

Question 8

it is easier to decipher the meaning behind what a person says when communicating face-to-face.

Answer 8

COMMUNICATE FACE-TO-FACE WHENEVER POSSIBLE

Question 9

Plan your communication to ensure that you are passing along the correct information and the right amount so those you are communicating with understand what you are saying.

Answer 9

PROVIDE CLEAR INFORMATION

Question 10

be mindful that your verbal and nonverbal messages are in agreement. If you are trying to convey approval of something your co-worker has said

Answer 10

COMBINE VERBAL AND NON-VERBAL COMMUNICATION

Question 11

Listening is an important communication skill that many people do not possess. // This will reduce the likelihood of conflict and will help you become a more effective communication

Answer 11

DON’T JUST HEAR - LISTEN.

Question 12

Asking questions not only shows you were listening, but also confirms that you understood the other person

Answer 12

ASK QUESTIONS

Question 13

If you feel someone misunderstood something you communicated, talk to him or her about it as soon as possible.

Answer 13

HANDLE CONFLICTS WITH DIPLOMACY

Question 14

If your co-workers have a habit of gossiping about others in the office, simply listen and smile, and get back to work.

Answer 14

REFRAIN FROM GOSSIP

Question 15

be aware of disclosing too much personal information to the people you work with. Aim to be friendly, yet professional.

Answer 15

AVOID BEING PERSONAL WITH YOUR COLLEAGUES

Question 16

try to keep the topic of conversation in the workplace neutral. Refrain from discussing politics or other controversial topics in the office to prevent offending anyone

Answer 16

AVOID DISCUSSING CONTROVERSIAL TOPICS

Question 17

If your co-worker performs a task well, tell him or her. Providing positive feedback is a great way to improve workplace communication.

Answer 17

OFFER POSITIVE FEEDBACK