MAA NHA Study Guide

Question 1

Who completes the encounter form?

Answer 1

Provider

Question 2

What form includes financial info?

Answer 2

Registration form.

Question 3

Employer insurance is what kind of insurance?

Answer 3

Group Insurance

Question 4

What would you use in coding if procedures are bilateral?

Answer 4

Modifier

Question 5

If a patient wants to review their chart, what must happen?

Answer 5

A staff member must be present.

Question 6

What would show what what all patients are being seen for today?

Answer 6

Daily Schedule

Question 7

Who reimburses the provider in full?

Answer 7

Worker’s Comp

Question 8

A MA would be able to provide a copy of records without a release of information and a subpoena because of what?

Answer 8

Misfeasance

Question 9

If you are using paper records for the next day, what would you need to print?

Answer 9

Progress notes.

Question 10

Where is the salutation on a block-style letter?

Answer 10

Flush left

Question 11

What is required to add paper records to a specific patient chart?

Answer 11

Their DOB

Question 12

What is appropriate for an MA to perform during informed consent?

Answer 12

Witness it

Question 13

What agreement in indicated when a provider selects “yes” in the “accepting block” of a CMS 1500?

Answer 13

The provider agrees to terms set by insurance.

Question 14

What requires a provider to disclose finance charges on credit applicants?

Answer 14

Truth in Lending Act.

Question 15

What types of schedule requires like patients to be scheduled?

Answer 15

Grouping

Question 16

What should you add to paper charts to ensure enough writing space for the provider?

Answer 16

Progress Notes

Question 17

What is the first thing you should do when a patient turns in registration forms?

Answer 17

Check for completeness.

Question 18

What should you do every time a patient is checked in?

Answer 18

Verify insurance.

Question 19

An encounter form includes what?

Answer 19

Most current ICD codes and charges.

Question 20

What are you creating to dhow a physician’s monthly availability?

Answer 20

Matrix

Question 21

What is anemia?

Answer 21

Decreased red blood cells.

Question 22

A patient is diagnosed with an increased heart rate. What is this called?

Answer 22

Tachycardia

Question 23

The MAA must ensure these forms are included in all patient charts.

Answer 23

NPP (Notice of Privacy Practice)

Question 24

When is a returning patient considered a new patient?

Answer 24

3 years

Question 25

You are responsible for scheduling a staff meeting What do you need to organize it?

Answer 25

Agenda

Question 26

What does “dilate” mean?

Answer 26

Expansion of a structure.

Question 27

Why would you schedule a patient as the last appointment of the day?

Answer 27

When they are always showing up late or cancel last minute.

Question 28

What was created so patients can actively participate in treatment decisions?

Answer 28

Patient's Bill of Rights.

Question 29

Scheduling method that provides flexibility within each hour?

Answer 29

Wave Scheduling.

Question 30

The MAA performs this at the close of every day.

Answer 30

Prepare cash and check payments.

Question 31

What should you do when scheduling for a physician that routinely takes extra time with patients?

Answer 31

Increase intervals based on habits.

Question 32

What is Res Ipsa Loquitar?

Answer 32

The thing that speaks for itself. Provider has to prove his own innocence.

Question 33

What insurance reimburses the provider and never the patient?

Answer 33

Worker's Compensation

Question 34

What agency is responsible for keeping workplaces safe?

Answer 34

OSHA

Question 35

What must you have prior to scheduling a HMO patient for an outside scan?

Answer 35

Preauthorization.

Question 36

An in network provider is called what?

Answer 36

PAR

Question 37

The form used to submit claims to Medicare is?

Answer 37

CMS 1500

Question 38

What does a safety data sheet pertain to?

Answer 38

Hazardous Chemicals

Question 39

What is a guarantor?

Answer 39

Person responsible for payment.

Question 40

f you have elevated WBC, what specialist would you need to see?

Answer 40

Hematologist.

Question 41

If you have nerve issues, what specialist would you see?

Answer 41

Neurologist.

Question 42

Who is responsible for an emancipated minor’s bill?

Answer 42

Patient

Question 43

The MAA intentionally codes for a service not provided on a bill. What is this?

Answer 43

Fraud

Question 44

What must the MAA obtain prior to diagnostic testing?

Answer 44

Preauthorization.

Question 45

A patient wants to review their medical record. What actions must an MAA take?

Answer 45

Schedule a staff member to be present.

Question 46

You have pain in the lower portion of your abdomen near the center of the body. What region is this?

Answer 46

Hypogastric

Question 47

What would be an appropriate statement after scheduling a patient for a colonoscopy?

Answer 47

Someone is going to have to drive you home.

Question 48

What type of insurance would you have through an employer?

Answer 48

Group.

Question 49

What is cyanosis?

Answer 49

Condition of turning blue from lack of oxygen.

Question 50

What is the suffix for pain?

Answer 50

Algia, Dynia

Question 51

What is the abbreviation for prescription?

Answer 51

RX

Question 52

What office would you schedule a person having a sigmoidoscopy?

Answer 52

Gastroenterologist.

Question 53

The MAA does this every encounter with a patient?

Answer 53

Document it.

Question 54

What agency creates immunization schedules?

Answer 54

CDC

Question 55

What must all new patients sign?

Answer 55

NPP Notice of Privacy Practices

Question 56

A provider performs an invasive exam without informed consent. What is this considered?

Answer 56

Battery

Question 57

What is the medical term for “both sides”?

Answer 57

Bilateral

Question 58

What form requires a signature of financial responsibility?

Answer 58

AOB Assignment of Benefits

Question 59

What should an MAA use to determine the patient’s amount due for the visit?

Answer 59

Insurance Verification.

Question 60

Who should a patient discuss possible surgery complications with?

Answer 60

Provider

Question 61

What should you always do before placing a caller on hold?

Answer 61

Ask permission.

Question 62

What is pronation and supination?

Answer 62

Prone and Supine. On belly and on back.

Question 63

Reminder letters to patients should be classified as what class of mail?

Answer 63

First Class Mail.

Question 64

If you want proof a patient has received a letter how would you mail it?

Answer 64

Registered.

Question 65

What is a record release form and what does it provide?

Answer 65

Patient has to sign for the doctor’s office to release their medical information.

Question 66

While scheduling, what is in your scope to provide?

Answer 66

Instructions.

Question 67

How would the MAA arrange charts fir the day’s appointment?

Answer 67

In order of appointment time.

Question 68

What will the patient receive that explains what the patient owes?

Answer 68

EOB Explanation of Benefits.

Question 69

What will you do if you misplace notes that include your passwords/username?

Answer 69

Go to the Privacy Officer.

Question 70

What can the MAA provide the patient if they present job loss papers and are on a payment plan?

Answer 70

Hardship plan.

Question 71

What is the most common complimentary closing when addressed to a business?

Answer 71

Sinerely

Question 72

What must your HMO patient have before making an appointment with a specialist?

Answer 72

Referral

Question 73

What program is state administered but funded by both state and federal government?

Answer 73

Medicaid

Question 74

What must the MAA include on the fax that contains patient PHI to another provider?

Answer 74

Confidentiality Statement

Question 75

What type of appointment would you provide an appointment card reminder?

Answer 75

Time Specified Appointment

Question 76

Chronological filing system that provides follow up reminders?

Answer 76

Tickler File.

Question 77

What would a patient's status be after not being seen for 2 years?

Answer 77

Inactive

Question 78

Who would a patient be referred to if they are having thyroid issues?

Answer 78

Endocrinologist.

Question 79

What would a require a patient to fast prior to the appointment?

Answer 79

Patient surgery.

Question 80

What is a copay, a premium, and a deductible?

Answer 80

Copay - specified amount you pay the office. Premium - monthly payment to keep insurance active. Deductible - specified amount you pay annually before insurance pays.

Question 81

Why would you utilize an Advanced Beneficiary Notice?

Answer 81

When Medicare doesn’t cover something.