Maccas Way

Question 1

What is the maccas way

Answer 1

Genuine connections and smile 
At a customers pace 
Serve delicious food 
Just say yes
Clean restaurant

Question 2

Define genuine connections and smile

Answer 2

Genuine connections and smile is all about interacting with customers in warm and friendly ways that isn’t forced or robotic

Question 3

Define at a customers place

Answer 3

At the customer’s pace is about providing a serve experience that doesn’t compromise the customers wants and needs out of the transaction

Question 4

Define Serve delicious food

Answer 4

Whether we prepare an order in the back area, drive thru or in the McCafé, our aim should always be to serve quality, devious food.
At the end of the day, our customers are primarily coming to out restaurants to purchase our food.

Question 5

Define just say yes

Answer 5

We never want to say no to a customer, there is usually a way to resolve a customer request or question in a way that satisfies the customer and impacts their experience in a positive way.
In other word, if a customer brings an issue to your attention, Just Say Yes and get it resolved.

Question 6

Define clean restaurant

Answer 6

Our customers expect and deserve a clean restaurant environment when visiting our restaurants. It’s critical they we keep our customers area’s clean and inviting, this includes our restrooms.