making HR decisions

Question 1

what are members of staff who are directly below a manager and in their chain of command

Answer 1

subordinates

Question 2

what is the span of control

Answer 2

the number of staff a manager is directly responsible for

Question 3

what is the process when task are given from a manager to their span of control or employees further down the chain of command

Answer 3

delegation

Question 4

what does delayering mean

Answer 4

the removal of managers to make a heirarchical structure more flat

Question 5

advantages of centralised management structure

Answer 5

consistency through business, clear direction, controlled

Question 6

disadvantages of centralised management structure

Answer 6

demotivates employees, lower productivity

Question 7

advantages of decentralised management structure

Answer 7

motivates employees, responsibility distributed

Question 8

disadvantages of dencentralised management structure

Answer 8

lack of control, less consistent, choices impact entire business; can be negatively

Question 9

impact of insufficient communication

Answer 9

lower efficiency/motivation due to lack of understanding so decrease in productivity

Question 10

impact of excessive communication

Answer 10

stress/confusion among employees which decreases efficiency/productivity/motivation

Question 11

barriers to effective communication

Answer 11

use of jargon, technology, lack of understanding

Question 12

what is flexible contract

Answer 12

employees are given set working days but choose duration of day to work this means higher staff retention so better productivity

Question 13

what is zero contract

Answer 13

employees have no specific hours to work only when required. uncertainty yes flexibility

Question 14

permanent contracts

Answer 14

no end date; more stable, long term jobs

Question 15

temporary contract

Answer 15

specific end date, used in seasonal demand

Question 16

freelance contracts

Answer 16

usually self-employed, used to carry out specific piece of work over certain amount of time.

Question 17

technology impact on business operations

Answer 17

increased efficiency- reduced barriers of communication using messaging, use of machinery
remote working- more flexibility, may not work as hard

Question 18

order of roles in heirarchy

Answer 18

director for small/board of directors for big- implement new policies; senior managers- make key day-to-day decisions;supervisors/team leaders-manage team of employees;operational staff-carry out tasks which fulfill businesses purpose; support staff-assist

Question 19

documents provided by business

Answer 19

person specification, job description

Question 20

documents provided by applicant

Answer 20

CV, application form

Question 21

advantages of internal recruitment

Answer 21

quicker,cheaper, applicants integrate easier

Question 22

disadvantages of internal recruitment

Answer 22

small pool of applicants, lack of new ideas

Question 23

advantages of external recruitment

Answer 23

new ideas, larger pool of potential applicants

Question 24

disadvantages of external recruitment

Answer 24

time consuming, expensive, takes more time for employee to integrate

Question 25

formal training

Answer 25

good for job specific or qualification. employees have to take time away from day-to-day work. can be training course outside of business, apprenticeship or graduate scheme

Question 26

informal training

Answer 26

on the job, unorganised/planned advice usually by other employees

Question 27

self-learning training

Answer 27

reading, research, observations, external training; save money

Question 28

ongoing training

Answer 28

continuously improve employees throughout their career

Question 29

appraisal meetings

Answer 29

between employee and manager to discuss performance of employee and how to improve by setting new targets+address any concerns

Question 30

why do businesses train employees

Answer 30

motivation- feel valued, retention-less money/time wasted, technology-constantly adapting and needed to be efficient+competitive

Question 31

financial methods to motivate

Answer 31

bonuses, promotion, fringe benefits, pay(remuneration)

Question 32

non-financial methods to motivate

Answer 32

job rotation, job enrichment, autonomy-degree in which employees are able to make decisions