Making Human Resource Decisions 🧍♀️ Flashcards
What are the three types of communication
Formal- Approved by organisation solicitors use communication within business and informal
written
verbal
or electronical
What are the impacts of poor communication
Decrease motivation customer service

What are some barriers of effective communication?
Email is not sending
use of jargon- Slang
Too much info maybe repetitive causing employees not to look at it miss out something important
illegible handwriting thick accents

What are the 6 types of workers
Part-time - less than 40 hours per week days
full-time - 40 hours per week day
flexible hours -You get to choose when you work
permanent contract - Permanent contract and having job security
temporary
freelance- Having a freelancer work for the business one particular project self-employed but paid by the business will that work
Zero hour contract- and not knowing how many hours you’re going to work within a week
What is informal learning?
Training of employees that happens outside of the business
What is the positives of informal learning
Cheap
What is the positives of self training?
More flexible more productive
doesn’t waste business time
costs less
What are the negatives of self learning?
Employees unable to ask for help
may take longer than for more training
may not be able to change themselves properly
What are the five roles in businesses?
Director
senior manager
Supervisor
operational staff
support team
What are the directors responsible for?
Overall business performance and target setting- CEO setting profit target
What a senior manager is responsible for
Management and leadership of business functions
Marketing department
What are the supervisors responsibilities?
Leading main team of workers providing training support and motivation
- Head of subordinates
What are the operational staff’s responsibilities?
Operating key operations of the business
design working
What is the support staff responsible for?
Carry out services that supports the main function of the business
Administrator
What is the recruitment process?
Drop recruitment documents -job adverts
Receive application through CVs
Shortlisting -create a list of suitable candidates
Selection -which involves interviews
Training- For new staff that has just been recruited
What is person specifications?
Personal qualities that are needed for the job- caring
What is job description?
Academic degree is needed
What is motivation?
Internal or external influences that stimulate desire and energy for people to work hard in a job
How can businesses keep employees motivated?
Retrain employees- with new job something new keeps them entertained reduces job recruitment costs
Increase productivity -new high quality raw materials 
What are the positives of having motivated employees?
More productive workforce
less stress
reduction of staff loss
What are the four ways businesses can financially keep employees motivated
Remuneration- Money given to an employee of the hard work like a raise
Commission employee gets
Rewarded for every product sold
Bonus- given when a certain target is met
Promotion -when an employee gives a higher role which comes with a higher pay
What are the two non-financial ways that a business can keep employees motivated?
Fringe benefits- items or services given to employees to get them motivated like having a free salad bar or at open gym
Job rotation relieves boredom and increase exploration
What is internal recruitment?
A job filled by somebody who is already in the organisation
What is a positive of internal recruitment?
Saves on retraining costs
already knows how it works
saves cost on advertisements already know the strengths
cheaper motivate others that there’s more opportunities
