Manage Conflict 1.2 Flashcards
How well you manage conflict depends on?
- Your skill
- The situation
- Your preferences
Managing conflict in projects requires maintaining a balance between…?
the project’s commitment and its environment
Forming and executing the project’s commitments depend on which project activities?
(4x BDRQ)
- Budgets—funds allocation and release
- Deadlines—deliverables and milestones
- Resources—assignment and fulfillment
- Quality—features and value (“good enough”)
Recognizing the project environment depends on which project activities?
(4x ICTE)
- Interactions—how people/groups communicate
- Culture—what groups value and how they behave
- Trust—the quality of personal/group relationships
- Expectations—what people/groups believe they deserve
The major tasks for collaboration to succeed are?
(6x POTBNC)
- participation from all parties
- establish desired outcomes
- reaffirm the power of working together in good relationships
- reaffirm the potential benefits of conflicts as catalysts to do better
- neutralize bad behavior avoidance, accomodation or competition
- focus on commitments to action and follow-through (not the past)
Name 6 barriers to facilitate successful collaboration?
(RABORC)
- Reticence in the face of conflict (unwillingness to speak or talk about something)
- Affiliations with primary group may bias the project manager’s approach and alienate other parties.
- Project manager may appear to be betrayng primary group when they change roles and need play a more unbiased role.
- Threat of being out-maneuvered can be discouraging
- Fixation on revenge may outweight interests in continuing relationship
- Effect of any culture change can put an unwelcome spotlight on the project manager.
What are 5 aids a project manager can use to over come barriers to collaboration?
(TASRP)
- Training and practice in conflict resolution and mediation methods
- assistance of a trained mediator or facilitator
- Support of a sponsor at a level higher than that of the participants
- visible set of conflict resolution rules
- project **progress chart **of conflicts encountered
What are 4 common ways to facilitate confict resolution?
(SMAH)
- Self-Resolution—all parties are adequately trained in conflict resolution, and their process is self-governing
- Mediation—a qualified intermediary helps the parties through the conflict resolution process
- Arbitration—an official judge analyzes the conflict and dictates its resolution
- Hybrid—a combination of the above methods typically runs as a mediated workshop
In which type of conflict resolution do parties still control the resolution of their conflicts?
Mediation
What are 4 useful parts of the mediation process?
(ALWA)
- Agreement - mission, ground rules, goal, deadlines, roles and responsibilities
- An early agreement to something with low controversy
- Disclosing worst case scenarios and concerns and then dispelling them
- Allowing disagreement but requiring alternatives in place of agreement
What is employed to address the escalation of conflicts?
Arbitration
arbitrators serve as the judge and decide conflict resolution when has become too difficult to determine, or the parties involved are in a stalemate
Name 2 helpful steps used in arbitration?
- Repeating what others state to overcome selective hearing
- Encouraging creativity, especially in understanding the reasons for the dispute
How is trust built?
through shared commitments to action
Which mode of conflict resolution involves
high assertiveness, low cooperativeness?
Competing = win/lose
Direct / Force
Competing is used when quick action is required or when unpopular decisions involving vital issues require clear resolution
Which mode of conflict resolution involves
low assertiveness, high cooperativeness?
Accommodating = lose/win
smooth
