Management Flashcards
(23 cards)
1
Q
Management skills
A
- Technical
- Human
- Conceptual
- Diagnostic
2
Q
Functions of management
A
- Planning
- Organising
- Staffing
- Directing
- Controlling
3
Q
Principles of management
A
Division of work Authority and responsibility Discipline Unity of command Unity of direction Order Equity Initiative Stability of tenure of personnel Remuneration of personnel Scalar chain Espirit de corps Subordination of individual interest into group Centralisation and decentralised
4
Q
Management concepts
A
MBO Theory Z Kaizen Six sigma Quality circle TQM
5
Q
Process of MBO
A
Preliminary goal setting Setting subordinate objectives Recycling objectives Action plan Periodic performance review Final appraisal
6
Q
Steps in planning
A
Aware of opportunities Establishing objectives Developing premises Identifying and evaluating alternatives Formulating derivative plans Securing cooperation Follow up action
7
Q
Types of plans
A
Scope Duration Level Evaluation Stability
8
Q
Types of organisation
A
Line Functional Line and staff Project Matrix
9
Q
Forms of organisation
A
Sole proprietorship Partnership firm Joint stock companies Cooperative Joint Hindu Undivided
10
Q
Types of joint stock companies
A
Private Public Government One person Limited liability Indian Foreign Dormant Subsidiary Holding
11
Q
Steps in staffing
A
Hr planning Job analysis Recruitment Selection Placement Induction and orientation Training and development Performance appraisal
12
Q
Functions of hrm
A
Managerial
Operational
Advisory
13
Q
Operation functions of hrm
A
Employment Development Compensation Maintenance Motivation Personal records Industry relations Separation
14
Q
Recruitment process
A
Identification of vacancy Preparation of job description and specification Selection of sources Advertising the vacancy Managing the response
15
Q
Steps in selecting
A
Job analysis Advertising the job Initial screening Application blank Preliminary interview Tests Interview Reference check Medical check Final interview Hiring decision
16
Q
Types of interview
A
Face to face Telephone Group Panel Sequential Informal/formal Lunch/dinner
17
Q
On the job techniques
A
Coaching Mentoring JIM Apprenticeship Job rotation method Understudy
18
Q
Off the job techniques
A
Vestibule Role play Behavioural Lecture method Conference Programmed instructions
19
Q
Steps in controlling
A
Setting performance standards Measuring actual performance Comparing Analyse deviations Taking corrective action
20
Q
Principles of controlling
A
Reflection organisational pattern Reflection organisation needs Flexible Economic Motivating Simple Promptness in reporting Forward looking
21
Q
Controlling techniques
A
Direct supervision Financial statements Budgetary control Break even analysis point ROI MIS PERT CPM MBO management audit Social audit HR audit Self control
22
Q
Elements of directing
A
Orders and instructions Discipline and rewarding Motivation Leadership Supervision Communication
23
Q
Principles of directing
A
Maximum individual contribution Harmony of objectives Unity of command Appropriate direction techniques Managerial communication Informal organisation Leadership Follow through
