Management Flashcards
1
Q
Medical record keeping:
Why do you have to keep a medical record?
Select one or more:
a. For billing purposes
b. It is compulsory to keep a record
c. It is an ethical and legal requirement
d. To refer to later for an “aide memoir”
e. For teaching purposes
A
a. For billing purposes
b. It is compulsory to keep a record
c. It is an ethical and legal requirement
d. To refer to later for an “aide memoir
2
Q
- Marketing:
What should a healthcare professional refrain from in marketing?
Select one or more:
a. Self promotion
b. Misleading advertising
c. Advertising preferential tariffs
d. Professional achievements
e. Professional/academic qualifications
A
a. Self promotion
b. Misleading advertising
c. Advertising preferential tariffs
d. Professional achievements
3
Q
- Perverse Incentives:
Which of these are perverse incentives?
Select one or more:
a. Share holding in a private hospital
b. Financial gain or other valuable consideration in referring patients
c. Endorsement of a product or a health related service
d. Over servicing
e. Best treatment practices principles (evidence based practice)
A
a. Share holding in a private hospital
b. Financial gain or other valuable consideration in referring patients
c. Endorsement of a product or a health related service
d. Over servicing
4
Q
- Legal Framework
Which Acts are relevant to the profession?
Select one or more:
a. National Health Act
b. Provision of Land and Assistance Act
c. Health Professional Act
d. Promotion to Access of Information Act
e. Patients Rights Charter
A
a. National Health Act
c. Health Professional Act
d. Promotion to Access of Information Act
e. Patients Rights Charter
5
Q
- Naming of practices
What may you call yourself/practice?
Select one:
a. Sport and rehabilitation centre
b. Health and Wellness clinic
c. Van Der Merwe and Mbeki Registered Physiotherapists
d. Physiofirst
A
c. Van Der Merwe and Mbeki Registered Physiotherapists
6
Q
- Informed consent:
What does the patient have to consent to?
Select one or more:
a. Clinical treatment
b. Account rendering procedures
c. Sharing of the information with a third party
d. Life saving emergency procedures
e. The use of ICD 10 coding as required by medical schemes
A
- Informed consent:
What does the patient have to consent to?
Select one or more:
a. Clinical treatment
b. Account rendering procedures
c. Sharing of the information with a third party
d. Life saving emergency procedures
7
Q
- Privacy and confidentiality:
What should be considered as private and confidential?
Select one or more:
a. Communication to the referring doctor or other healthcare providers involved
b. Medical information supplied by the patient or obtained by special investigations
c. Diagnosis
d. Patient’s dietary requirement
e. Patient’s personal information like telephone number, address etc
A
a. Communication to the referring doctor or other healthcare providers involved
b. Medical information supplied by the patient or obtained by special investigations
c. Diagnosis
e. Patient’s personal information like telephone number, address etc
8
Q
- Medical Information:
Who does the information belong to?
Select one or more:
a. The patient
b. The health care provider
c. The public sector
d. To the teacher at the school (In the case of a scholar)
e. To the parents (In the case of a minor)
A
a. The patient
b. The health care provider
e. To the parents (In the case of a minor)
9
Q
- Practice styles
Which practice styles are allowed for health care providers?
Select one or more:
a. Closed corporation (CC)
b. Incorporated section 54 A company
c. Partnership
d. Association
e. Solus practice
A
b. Incorporated section 54 A company
c. Partnership
d. Association
e. Solus practice
10
Q
- Professional status
What gives one professional status?
Select one or more:
a. Your financial status in the community
b. Your standard of training
c. Adhering to an ethical code of conduct
d. Being professionally accountable and responsible
e. Being on a register for professionals and having a professional Board
A
b. Your standard of training
c. Adhering to an ethical code of conduct
d. Being professionally accountable and responsible
e. Being on a register for professionals and having a professional Board
11
Q
- In order to establish the private practice you will require the following:
Select one or more:
a. Workers
b. Capital
c. Buildings
d. Patients
e. Infrastructure
A
a. Workers
b. Capital
c. Buildings
d. Patients
12
Q
- The prime motive for establishing the private practice is to:
Select one:
a. Meet the needs of patients
b. Make a profit
c. Create employment
d. Contribute to economic growth
e. Enable workers to be more productive
A
a. Meet the needs of patients
13
Q
- The Market environment
Select one or more:
a. Is where the company does its business
b. Includes the suppliers of goods/services
c. Has a limited effect on the company
d. Poses opportunities and threats to the business
e. Includes the needs, demands and purchasing power of the consumers
A
a. Is where the company does its business
b. Includes the suppliers of goods/services
d. Poses opportunities and threats to the business
e. Includes the needs, demands and purchasing power of the consumers
14
Q
- In order to manage the private practice the correct statement(s) regarding the
essential management functions is/are:
Select one:
a. Planning, this includes the division of duties and determining the procedures for
realising goals
b. Controlling is the process of comparing results with set standards
c. Leading means setting up an organisational structure.
d. Organising involves formulating the mission and objectives
A
a. Planning, this includes the division of duties and determining the procedures for
realising goals
or
d. Organising involves formulating the mission and objectives
(not sure)
15
Q
- The factors that are likely to result in an increase in the number of people visiting
your private practice include:
Select one:
a. An increase in the size of families/population
b. An increase in the subscription rates of the medical aid company
c. An increase in the number of medical aid companies
d. An increase in the unemployment rate
e. An increase in the prime interest rates
A
a. An increase in the size of families/population
16
Q
- Your private practice is busy, but you do not think that all the money is coming into
the practice.
The correct order in your decision-making would be to:
a) Assess the status of accounts outstanding.
b) Decide on appropriate intervention.
c) Set a standard for the percentage (of the total amount billed for consultations) of
outstanding debt that is acceptable.
d) Evaluate the difference between the current and desired standard.
Select one:
a, b, c, d
c, a, d, b
d, c, a, b
d, a ,c, b
A
cadb
or
dcab
17
Q
- Internationally the most dominant cause of business failure has been found to be:
Select one:
a. Managerial incompetence
b. Lack of managerial experience
c. Unbalanced experience
d. Fraud
e. Poor location
A
a. Managerial incompetence
18
Q
- Which of the following would you use to determine whether your practice made a
profit or a loss?
Select one:
a. Balance sheet
b. Income statement
c. Cash flow statement
d. Statement of retained earnings and equity
A
b. Income statement
19
Q
- All other things being equal, a decision by government to allocate only a small percentage of its entire health
budget for allied medical services implies that:
Select one or more:
a. Resources are poorly allocated
b. Government needs to be informed about the importance of physiotherapy
c. There is a scarcity of resources
d. The opportunity costs incurred with employing more allied medical personnel are too
high
e. There is poor decision- making by the government
A
c. There is a scarcity of resources
OR
d. The opportunity costs incurred with employing more allied medical personnel are too
high
20
Q
- Regarding Gross Domestic Product (GDP):
Select one or more:
a. It is the total value of goods and services produced in the boundaries of a country in
any period
b. Is used to measure economic growth
c. Nominal GDP takes the effect of inflation into account
d. Real GDP takes the effects of price increases into account
e. The population growth rate plays no role in the use of GDP to measure the economic
growth rate
A
c. Nominal GDP takes the effect of inflation into account
d. Real GDP takes the effects of price increases into account
21
Q
- Regarding inflation
Select one or more:
a. It is a rate
B. It is defined as a significant increase in prices of goods/services in general
C. Can affect the competitiveness of a country compared to other countries supplying the
same goods/services
d. Is always bad
e. Is defined as an increase in the cost of medical services
A
a. It is a rate
B. It is defined as a significant increase in prices of goods/services in general
C. Can affect the competitiveness of a country compared to other countries supplying the
same goods/services
22
Q
- A dismissal during a probationary period:
Select one:
a. Does not require the employer to conduct an investigation
b. Can proceed without an evaluation, instruction or training
c. Must be fair with a proper investigation
d. May proceed without the employer having to consider other alternatives short of dismissal
A
c. Must be fair with a proper investigation
23
Q
- The statutory annual leave requirement is:
Select one:
a. Two weeks
b. Fifteen days
c. Fifteen working days
d. Twenty-one consecutive days
A
c. Fifteen working days
24
Q
- The statutory entitlement for Maternity Leave is:
Select one:
a. Two months
b. Four months
c. Three months
d. Three months paid and one month unpaid
A
b. Four months
25
25. The legislated maximum number of working hours for South African employees,
other than professionals and senior management are:
Select one:
a. 45 hours a week
b. 40 hours a week
c. 37,5 hours a week
d. 35 hours a week
a. 45 hours a week
26
26. The Basic Conditions of Employment Act, applies to:
Select one:
a. All employees
b. All employees who have an employment contract or formal letter of appointment
c. All employees except Civil Servants
d. All employees except members of the Defence Force, National Intelligence Agency and the
South African Secret Service, and unpaid volunteers working for charity
d. All employees except members of the Defence Force, National Intelligence Agency and the
South African Secret Service, and unpaid volunteers working for charity
27
27. A personal brand is:
Select one:
a. The emotive perception that emerges when we buy goods or services
b. The way that we dress
c. The total emotive perception that others experience in their relationships with you
d. Made up of a number of dimensions
e. C and D
e. C and D
(c. The total emotive perception that others experience in their relationships with you
d. Made up of a number of dimensions)
28
28. It is important to brand yourself in order:
Select one:
a. To be top of mind and memory
b. To differentiate yourself
c. To achieve promotion and success
d. To be successful in non-linear career management
e. All of the above
e. All of the above
(a. To be top of mind and memory
b. To differentiate yourself
c. To achieve promotion and success
d. To be successful in non-linear career management)
29
29. How would you demonstrate the value of your brand?
Select one:
a. By always looking good
b. Through behaviour and personality
c. Through behaviour, personality, strengthened by the relationship that I have with others
d. By communicating my brand to everyone in verbal and written communication
e. By moving from one career to another
c. Through behaviour, personality, strengthened by the relationship that I have with others
30
30. In overcoming the major barriers to communication, the best solution is to:
Select one:
a. Use ambiguous language
b. Have a face-to-face discussion with the person involved
c. Send an email
d. Engage in emotional behaviour
e. Use a defensive attitude
b. Have a face-to-face discussion with the person involved
31
· 31. Choose one answer per question
Match the theory or principle with the descriptive statement that describes it best. (5
marks)
Autonomy
Answer 1
Choose...Requires of us that we not intentionally harm or injure the patient.
Beneficence
Answer 2
Choose..Interfering with the patient against her will on the basis that it will promote her welfare
Paternalism
Answer 3
Choose...The patient has the capacity to act intentionally, with understanding,and without controlling influences that would mitigate against a free and voluntary act.
Justice
Answer 4
Choose..Treat each patient in accordance with what is fair and just.
Nonmaleficence
Answer 5
Choose...Duty of health care providers to act in the patient’s best interests
Nonmaleficence= Requires of us that we not intentionally harm or injure the patient.
Autonomy= The patient has the capacity to act intentionally, with understanding,and without controlling influences that would mitigate against a free and voluntary act.
Beneficence= Duty of health care providers to act in the patient’s best interests
Paternalism= Interfering with the patient against her will on the basis that it will promote her welfare
Justice= Treat each patient in accordance with what is fair and just.
32
32. Healthcare is narrower than health.
Select one:
True
False
false ?
33
33. The functions of the education committee of the Professional Boards are:
Select one:
a. Operate as Standard Generating Body (SGB)
B. Develop policy documents to guide the profession
C. A and B
D. Control private practice licensure
E. All of the above
C. A and B
not sure
34
34. The scope of physiotherapy includes the following core skills:
Select one:
a. Electrotherapy
b. Massage and mobilisation
c. Exercise and movement therapy
d. A and B
e. A, B and C
e. A, B and C
(a. Electrotherapy
b. Massage and mobilisation
c. Exercise and movement therapy)
35
35. Of the following options, which are values and standards for health care practitioners
registered with the Health Professions Council of South Africa?
Select one:
a. Community and human rights
b. Democracy and human rights
c. Ethics and community
d. Democracy and Non-discrimination
e. Ethics and non discrimination
a. Community and human rights
OR
e. Ethics and non discrimination
36
36. The benefits of registering with the Health Professions Council of SA (HPCSA) are:
Select one:
a. Conferring of the professional status and the right to practice
B. Confirming credibility of a professional as a competent practitioner who may demand
reward for services provided
c. Protection against mal-practice
d. A and C
e. A and B
e. A and B
(a. Conferring of the professional status and the right to practice
B. Confirming credibility of a professional as a competent practitioner who may demand)
37
37. The attributes to be gained from clinical education include:
Select one or more:
Knowledge
Communication skills
Management skills
Professional skills
Caring skills
Knowledge
Communication skills
Management skills
Professional skills
Caring skills
38
38. The factors affecting the clinical learning environment include:
Select one or more:
The physical environment
The current political environment
Psycho-social factors
Accessibility issues
The physical environment
The current political environment
Psycho-social factors
Accessibility issues
