Management

Question 1

The process or activity of utilizing human resources to achieve predetermined goals and objectives in the most efficient and effective way possible

Answer 1

Organizing

Question 2

Three factors that affect an employee’s motivation

Answer 2

Attitude, interests, and needs

Question 3

Managers are judged by

Answer 3

What they get others to do

Question 4

What helps motivate employees

Answer 4

Ask for performance and set standards

Question 5

Power must be

Answer 5

Earned

Question 6

Which style of leadership allows subordinates inputs, but uses them to reinforce the managers position on how the task should be done.

Answer 6

Task style

Question 7

Which style of management would be most effective in an emergency situation and hazardous working conditions.

Answer 7

Autocratic

Question 8

Theory X

Answer 8

assumes that workers are basically lazy, error-prone, and extrinsically motivated by money and, thus, should be directed with structure and close supervision

Question 9

Japanese style or participative management style

Answer 9

Quality circles and quality of life management style

Question 10

A systematic plan for expenditure of resources such as money lines. Accurate budgeting method to match yearly incomes.

Answer 10

Budgeting

Question 11

Reaching towards a set objective, striving to meet a mission statement or taking steps necessary to ensure goals are met.

Answer 11

Controlling the situation

Question 12

Unity of command

Answer 12

Where each working unit has one person in charge with authority to make decisions up to a certain level

Question 13

The number of subordinates who report directly to an executive or supervisor

Answer 13

span of control

Question 14

A function of management

Answer 14

Staffing

Question 15

Upper level managers have the tendency to spend most time on

Answer 15

Planning

Question 16

Managerial function that includes the boundaries of a position’s authority and responsibilities within a department

Answer 16

Organizing

Question 17

Employee discipline first step used for

Answer 17

most performance problems that have not been corrected through discussion

Question 18

When solving a conflict..

Answer 18

It should be resolved in a way that there is no apparent winner or loser

Question 19

Communication

Answer 19

People prefer, most of the time, to communicate with the higher status level position

Question 20

Effective listening, do not

Answer 20

anticipate or take attention and stall for time.

Question 21

What to remember about Conflict between two employees

Answer 21

Remember differences exist between employees personalities

Question 22

Authority is the right or privilege to

Answer 22

direct or request a behavior or action. Authority and responsibility must be together

Question 23

Three types of planning

Answer 23

Short range, longe range, and contingency

Question 24

Applied research

Answer 24

Practical application to work situations and can be conducted for the purpose of improving performance or productivity

Question 25

In order to formulate a workable plan you must...

Answer 25

State the objective to be achieved

Question 26

When preparing a budget

Answer 26

Be realistic in projecting needs

Question 27

Open ended time elements

Answer 27

Are not a good directive and allows for non existent accountability

Question 28

first-line managers

Answer 28

Direct the day to day work

Question 29

Theory Y management

Answer 29

assumes employees are self motivated and ambitious, allow employees to be apart of decisions and allows opportunity to increase worker potential, removes obstacles, encourages growth and provides guidance

Question 30

Ability to match leadership style to work situations, which is necessary because of three concerns.

Answer 30

Task, interpersonal relationships, and workers maturity.

Question 31

Managers cannot and should not evaluate

Answer 31

The attitude of an employee

Question 32

Aids to Effective Listening (3)

Answer 32

Ask questions, focus on the speaker and paraphrase the message

Question 33

Before you can solve a problem you must....

Answer 33

Define the problem

Question 34

Process of setting goals and establishing guidelines for meeting them

Answer 34

Planning

Question 35

A widely used personality test

Answer 35

Myers-Briggs Type Indicator (MBTI)

Question 36

first-line or first level managers

Answer 36

Tend to spend most of their time directing

Question 37

Job application, mangers should

Answer 37

check references

Question 38

(3) constructive uses of establishing personality type

Answer 38

Self understating, understanding others, team formation

Question 39

8 personality types (MBTI)

Answer 39

1. Extroverts 2. Introverts 3. Sensing 4. Intuitive 5. Thinking 6. Feeling 7. Perception 8. Judgement

Question 40

2 energy personality types

Answer 40

Extroverts- energies through others Introverts- energies from within

Question 41

2 learning personality types

Answer 41

Sensing- looks for facts, info, realist Intuitive- makes connections between the lines, have hunches, looks for possibilities, dreamer

Question 42

2 Decided personality type

Answer 42

Thinking- evaluates based on facts, truth and information. Develops and uses guidelines Feeling- evaluates based on personal feelings, gut instinct, what feels right

Question 43

2 work habits personality types

Answer 43

Perception- explores additional information, brainstorms, reacts well to change, spontaneous, open ended Judgment- planned, organized, neat, rules, order and control.

Question 44

Theory z management

Answer 44

Emphasize on worker participation, believes better performance with involved in group decisions. Emphasize on quality approach, mutual trust, shared info, development of people and long range views