Management: Exam 2

Question 1

One in which interviewers ask a standard set of questions of all candidates about qualifications and capabilities related to job performance

Answer 1

Structured Interviews

Question 2

The determination of the relative position of something or someone

Answer 2

Orientation

Question 3

Exceptions to discrimination laws may be okay if they are job related (Example: Hooters, Chinese restaurants)

Answer 3

Bona Fide Occupational Qualification (BFOQ)

Question 4

Knowledge, skills, and abilities (KSAs) that people need to perform their jobs successfully; the building block of HR

Answer 4

Job Analysis

Question 5

To establish performance objectives, measure employee performance against standards, and give employees feedback measurement or evaluation

Answer 5

Performance Appraisal

Question 6

Most popular performance appraisal

Answer 6

Graphic Rating Scales

Question 7

360 degree feedback, critical incidents

Answer 7

Behaviorally Anchored Rating Scales (BARS)

Question 8

Difference in cultures

Answer 8

Diverisity

Question 9

An invisible barrier that prevents women from promotion to the highest executive ranks

Answer 9

Glass Ceiling

Question 10

Harassment in the workplace that involving the making of unwanted and sexual advances or obscene remarks

Answer 10

Sexual Harassment

Question 11

Involves request or implies suggestions that sexual relations are required in exchange for continued employment or benefits, such as promotion

Answer 11

Quid Pro Quo

Question 12

Created through jokes, touching, comments, pictures, and other means of communicating unwanted sexual innuendos

Answer 12

Hostile Environment

Question 13

Freedom from discrimination on the basis of sex, color, religion, national origin, disability and age

Answer 13

EEO

Question 14

Forbids discrimination based on race, color, religion, sex, or national origin

Answer 14

Title VII or Civil Rights Act of 1964

Question 15

Requires that men and women performing equal jobs receive equal pay

Answer 15

Equal Pay Act

Question 16

Prohibits discrimination in employment against individuals aged 40 or over

Answer 16

ADEA

Question 17

Prohibits discrimination against individuals with disabilities

Answer 17

ADA

Question 18

Requires employers to provide 12 weeks of unpaid leave for family and medical emergencies

Answer 18

FMLA

Question 19

Equal employment opportunity commission

Answer 19

EEOC

Question 20

Influences that assists an organization to meet its goals and perform successfully

Answer 20

Effective Leadership

Question 21

The capacity or ability to influence

Answer 21

Power

Question 22

Based on managerial rank in an organization

Answer 22

Position Power

Question 23

Based on person’s individual characteristics

Answer 23

Personal Power

Question 24

Position Power: how much authority does the organization give to your position?

Answer 24

Legitimate Power

Question 25

Position Power: are you able to give others the rewards they want?

Answer 25

Reward Power

Question 26

Position Power: are you able to punish others or withhold rewards

Answer 26

Coercive Power

Question 27

Personal Power: do you have knowledge that others need?

Answer 27

Expert Power

Question 28

Personal Power: do others respect you and want to be like you?

Answer 28

Referent Power

Question 29

Strong form of referent power; rare, very few people are considered truly "charismatic"; based on individuals inspirational qualities rather than formal power

Answer 29

Charisma

Question 30

Leader, situation, and followers

Answer 30

3 Leadership Variables

Question 31

Where the 3 variables intersect

Answer 31

Focus of Leadership

Question 32

(The best type of leadership) Empowers and coaches followers; motivates followers to work for the larger good of the organization, achieve significant accomplishments, and makes major changes

Answer 32

Transformational Leaders

Question 33

More Passive, emphasizes exchange of rewards or benefits, and appeals to followers' self-interests to motivate their performance

Answer 33

Transactional Leaders

Question 34

The agent uses logical arguments and factual evidence to show a proposal or request is feasible and relevant for attaining important task objectives

Answer 34

Rational Persuasion Influence Tactic

Question 35

The agent explains how carrying out a request or supporting a proposal will benefit the target personally or help advance the target person's career

Answer 35

Apprising Influence Tactic

Question 36

The agent offers to provide relevant resources and assistance if the target will carry out a request or approve a proposed change (mutual benefit)

Answer 36

Collaboration Influence Tactic

Question 37

The agent uses demands, threats, frequent checking, or persistent reminders to influence the target person

Answer 37

Pressure Influence Tactic

Question 38

A set of forces that energize, direct, and sustain behavior

Answer 38

Motivation

Question 39

Needs, attitudes, and goals

Answer 39

Internal "Push" Forces

Question 40

Feedback, work load, tasks, discretion

Answer 40

External "Pull" Forces

Question 41

1. ) Physiological 2. ) Safety 3. ) Belongingness 4. ) Esteem 5. ) Self-actualization

Answer 41

Maslow's Need Hierarchy Theory (Internal Factors)

Question 42

Power, affiliation, and achievement

Answer 42

McClelland's Acquired Needs Theory (Internal Factors)

Question 43

Motivators and hygiene factors

Answer 43

Hertzberg's Two Factor Theory (External Factors)

Question 44

Focuses on individual's comparisons of their own circumstances to those of others

Answer 44

Equity Theory

Question 45

Focuses on though processes people use when faced with choosing among alternatives

Answer 45

Expectancy Theory

Question 46

The events that happen to people following their behavior (the CONSEQUENCE of their performance) can reinforce their tendencies to continue or discontinue their behavior

Answer 46

Reinforcement and Consequences Theory

Question 47

Desirable consequences that increase the likelihood of behavior being repeated in the future

Answer 47

Positive Reinforcement

Question 48

Removal of undesirable consequences that increase the likelihood of behavior being repeated in the future

Answer 48

Negative Reinforcement

Question 49

The absence of positive consequences for behavior, lessening the likelihood of that behavior in the future

Answer 49

Extinction