Management of Employees Flashcards
(49 cards)
Performance Planning: Identification of Goals and Desirable Behaviors
Setting and Communication Performance Standards
Employee Attitudes, Opinions and Satisfaction
Measuring Results and Feedback
Implementation of Performance Improvement Strategies
Evaluation of Results
Discipline / Corrective Action
Customer Service & Stakeholder Satisfaction
Recruiting Determining Needs
Candidate outreach and education
Identifying Selection Criteria
Recruiting Internal Sourcing
Recruiting External Sourcing
Evaluation of Recruitment Effectiveness
Applicant Testing
It is highly recommended that PSAPS use standardized tests. Short and Long term memory and the ability to perform simultaneous manual, listening and hearing tasks are critically important
Interview Panels
It is recommended that interviews be performed by a panel and when appropriate that the panel include supervisory personnel.
Agency Tours and Information
Criminal Backgrounds and Reference Checks
Training Needs Analysis
Development and Implementation of Training Programs
Evaluation of Training
Quality Assurance/Quality Improvement of Training Programs
Job Analysis and Job Description
Setting Pay Rates
