Management of People

Question 1

What are the stages of the recruitment process?

Answer 1

-Identify a job vacancy.
-Carry out job analysis.
-Prepare a job description.
-Prepare a person specification.
-Advertise the job.
-Distribute application forms.

Question 2

What reasons are there for a job vacancy opening up in a business?

Answer 2

An employee is:
-Retiring.
-Going on maternity leave.
-Taking a career break.
-Going of long term sick.
-Leaving for a job elsewhere.
-Getting fired.

Question 3

What is carrying out a job analysis?

Answer 3

Looking at the role of a job within an organisation and the responsibilities and skills required for an applicant.

Question 4

What should a job description contain in it?

Answer 4

-Tasks and duties.
-pay.
-working hours.
-contract type.
-holibobs entitlement.
-Company benefits, e.g. bike to work scheme.

Question 5

What information does a person specification contain?

Answer 5

-Skills needed.
-Qualities needed.
-Qualifications needed.
-Experience.

Question 6

What does advertising a job aim to do?

Answer 6

Make people aware of the job on offer, either internally or externally.

Question 7

What are advantages of internal recruitment?

Answer 7

-Less expensive than external recruitment.
-Employees may be more motivated if they have a chance to be promoted.
-Applicant will already be known in terms of the skills and qualities they possess.
-There no need to follow as many processes when appointing someone e.g. induction training.

Question 8

What are disadvantages of internal recruitment?

Answer 8

-A lack of new ideas or system knowledge being brought in.
-There may not be anyone who is right for the job.
-There will be a job vacancy to fill.

Question 9

Advantages of external recruitment?

Answer 9

-New employees can bring in new ideas.
-More applicants to choose from.
-There is no follow on job vacancy to fill.

Question 10

Disadvantages of external recruitment?

Answer 10

-Can be expensive to advertise on job websites.
-Internal applicants may feel undervalued if they don’t get the job.
-The person is unknown to the organisation and may not be the right person for the job.
-Can be more time consuming as it is a more thorough process.

Question 11

What are the stages of the selection process?

Answer 11

-Reading application forms, CVs and references.
-Shortlisting candidates.
-Interviewing candidates.
-testing candidates.
-Choosing the successful candidate.
-Notifying unsuccessful candidates.

Question 12

What are advantages of interviewing candidates?

Answer 12

-You can see how a candidate copes under pressure.
-Ask a candidate questions regarding items on their application for or CV.
-Put a face to their name, see their personality and body language.
-Candidate has the opportunity to ask questions about the job or organisation.

Question 13

What are disadvantages of interviewing candidates?

Answer 13

-Can be time consuming.
-Some candidates can be nervous and not perform as well.
-Candidate may say the correct thing in the interview but not be the correct person for the job.

Question 14

What should businesses test job applicants on?

Answer 14

-Intelligence
-numeracy
-attainment
-problem solving.
-Fitness
-Medical

Question 15

What elements does a contract of employment contain?

Answer 15

-Employment conditions
-employee rights
-employee responsibilities
-employee duties

Question 16

What are advantages of training?

Answer 16

-Employees will be more skilled at their jobs.
-Fewer errors will be made.
-fewer complaints and returns will be made.
-A business can gain a good reputation and attract high quality staff.
-Employees will feel more valued.

Question 17

What are disadvantages of training?

Answer 17

-Employees may have to spend time away from the workplace.
-Can be time consuming.
-Can be expensive for an organisation if it has to pay for training.
-Employees may receive training and then leave for a better job with their new qualifications.

Question 18

What are the types of training?

Answer 18

-Induction
-On the job
-Off the job

Question 19

What is induction training and what does it teach the new employees?

Answer 19

Its training given to new staff to teach them the following:
-Company policies and procedures.
-Health and safety.
-A tour of the premises.
-introduction to key people or teams.
-An introduction to tasks and duties.

Question 20

What is on-the-job training?

Answer 20

Training that takes place within the workplace.

Question 21

What are advantage of on-the-job training?

Answer 21

-Employees are in the work place and can continue with their work.
-Cheaper than off-the-job training.
-Less time consuming than off-the-job training.

Question 22

What are disadvantage of on-the-job training?

Answer 22

-Employees that provide training may not be qualified instructors.
-Employees providing training may pass on bad habits.
-Training may be interrupted because it takes place in the workplace.

Question 23

What is off-the-job training?

Answer 23

Training that takes place outwith an organisation.

Question 24

Advantages of off-the-job training?

Answer 24

-Training is given by qualified instructors.
-employees can receive recognised qualifications.
-Fewer interruptions compared to on-the-job training.

Question 25

Disadvantages of off-the-job training?

Answer 25

-Employees are away from the workplace meaning lower production. -More expensive than on-the-job training. -Can be time consuming as some courses may last longer than a year.

Question 26

What are the payment systems a business uses to pay staff?

Answer 26

-Salary, a certain amount of money an employees payed a month. -Time-rate, employees are paid per hour they work. -Piece rate, when employees are paid per item produced. -Overtime, when employees work more than their contract hours for extra pay. -Bonus, when employees are given an extra payment for reaching sales or production targets. -Commission, employees are paid a percentage of the product they have managed to sell.

Question 27

What are some flexible work practices?

Answer 27

-Homeworking -Teleworking, employees work away from work and use ICT to communicate. -Flexi-time, employees can chose their start and end times as long as it meets within their contract hours. -Condensed hours, employees can work there contracted hours over 3-4 days instead of 5 by adding hours onto their work day. -Job share, two or more people sharing on full time job.

Question 28

What are some non financial incentives fro staff?

Answer 28

-Allowing staff to work in teams to complete tasks. -Providing staff with good pay and conditions. -Organising regular meetings with staff. -Providing training opportunities. -Identifying staff who are ready for a promotion. -Offering reward schemes, e.g. employee of the month. -Providing fringe benefits, e.g. a company car.

Question 29

What are reasons for employees undertaking industrial action.

Answer 29

-Pay and conditions being bad -Working conditions being bad -Pension terms and conditions being bad

Question 30

What are the methods of industrial action?

Answer 30

-Strike -Go-slow, working slowly. -Sit-in, employees go to work by don't do anything. -Work to rule, employees only carry out tasks included in their contracts. -Overtime-ban, employees don't work any more than their contracted hours. -Boycott, employees refuse to carry out new duties or use new equipment.

Question 31

What are some consequences of industrial action?

Answer 31

-Production may stop, -Customer orders are delayed. -An increase in complaints from customers -Customers will go to competitors instead. -Bad publicity -May not attract many applicants when looking for future employees.

Question 32

What are characteristics the 2010 equality act covers?

Answer 32

It ensures the following features of employees are not discriminated against in the workplace. -age. -disability. -gender. -gender reassignment. -Marriage and civil partnership. -race. -Religion. Sexual orientation. -Pregnancy/maternity.

Question 33

Whats the Health and Safety at Work Act 1974?

Answer 33

Ensures that employers and employees have responsibilities for health and safety in the workplace.

Question 34

What are employer responsibilities?

Answer 34

-Provide health and safety training to all employees. -Provide protective clothing to employees if needed. -Provide toilets and clean drinking water.

Question 35

What are employee responsibilities?

Answer 35

-Ensure all accidents are reported and written up on an accident report form. -Ensure that they adhere to all health and safety training. -Look after there own and others health in the workplace.

Question 36

What is the national minimum wage regulations.

Answer 36

How much someone over or under a certain age has to be paid at the bear minimum.

Question 37

What is human resources, what technology do they use and what do they use it for?

Answer 37

Human resources is the department responsible for all staffing matters and will use a variety of different technology, including: -Databases: Keeping records of employee details, interview times and dates and vacant posts available. -Spreadsheets: to create a staff rota. -Presentation software: provide training to employees such as health and safety updates. -Word processing: to create job descriptions and person specifications. -E-mail: Receive applicants application forms and CVs. -Videoconferencing: Interviewing candidates worldwide. -websites: advertising job vacancies online.