Management skills

Question 1

communication

Answer 1

process of exchanging information, producing required response
>transmission and receipt of info
>maintenance of relationships
written, verbal, non-verbal

Question 2

Delegation

Answer 2

sig, task or decisions handed to employee
adv-can be time saver, fresh ideas, increase in staff skills
disadv-poor completion,

Question 3

planning

Answer 3

process of setting objectives and deciding best strategies to achieve objectives
Strategic=2-5 yrs
Tactical= 1-2yrs
Operational= day to day

Question 4

Leading

Answer 4

process of influencing, inspiring and motivating employees
Transactional= reward for good job
Transformational= inspire staff, allow participation

Question 5

Decision making

Answer 5

making choices among possible course of action