management skills and corporate culture

Question 1

communication

Answer 1

process of creating and exchanging information between people that produces the required response
- open communication is vital if a manager wants to gain employee involvement in order to achieve objectives

Question 2

delegation

Answer 2

passing of authority down the hierarchy to perform tasks or make decisions

Question 3

benefits of delegation

Answer 3

• work will continue even when manager is absent
• time saving; freeing up management for more important tasks
• opportunity for personal development and improvement
• employees feel trusted and valued

Question 4

when to delegate

Answer 4

• tasks part of a larger projective
• repetitive or time consuming tasks
• collection or organisation of data
• training and development of subordinates

Question 5

when not to delegate

Answer 5

• strategic planning
• high cost or risk decisions
• confidential matters
• highly specialised areas requiring specific training

Question 6

planning

Answer 6

process of determining objectives and devising strategies to achieve them

Question 7

leading

Answer 7

the skill of a manager to influence and motivate employees towards the achievement of business objectives

Question 8

decision making

Answer 8

a multi-step approach whereby selection is made between a range of different alternatives

Question 9

interpersonal

Answer 9

skills used everyday to understand and interact with other people, both individually and in groups

Question 10

core interpersonal skills

Answer 10

• teamwork
• empathetic and assertive
• communication
• ability to manage conflict

Question 11

corporate culture

Answer 11

the shared values and beliefs held by people within a business

Question 12

official corporate culture

Answer 12

the set of shared values and beliefs that the business wants its people to display

Question 13

real corporate culture

Answer 13

the actual shared values and beliefs that are displayed by people in a business