management test 1

Question 1

Efficiency

Answer 1

getting work done with a minimum of effort, expense, or waste

Question 2

Functions of management

Answer 2

planning, organizing, leading, controlling

Question 3

interpersonal roles

Answer 3

figurehead, leader, liason

Question 4

informational roles

Answer 4

monitor, disseminator, spokesperson

Question 5

decisional roles

Answer 5

entrepreneur, disturbance handler, resource allocator, negotiator

Question 6

entrepreneur role

Answer 6

managers adapt themselves, their subordinates, and their units to change

Question 7

disturbance handler role

Answer 7

managers respond to pressures and problems so severe that they demand immediate attention and action

Question 8

Resource allocator role

Answer 8

managers decide who will get what resources and how many resources they will get

Question 9

management

Answer 9

getting work done through others

Question 10

effectiveness

Answer 10

accomplishing tasks that help fulfill organizational objectives

Question 11

top managers

Answer 11

executives responsible for the overall direction of the organization, think long term goals

Question 12

middle managers

Answer 12

implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them

Question 13

first line managers

Answer 13

make short-term operating decisions, directing the daily tasks of non managerial personnel

Question 14

team leaders

Answer 14

managers responsible for facilitating team activities toward goal accomplishment

Question 15

figurehead role

Answer 15

managers perform ceremonial duties

Question 16

leader role

Answer 16

managers motivate and encourage workers to accomplish organizational objectives

Question 17

liasion role

Answer 17

managers deal with people outside their units

Question 18

monitor role

Answer 18

managers scan their environment for information, actively contact others for information, and, because of their personal contacts, receive a great deal of unsolicited information

Question 19

disseminator role

Answer 19

managers share the information they have collected with their subordinates and others in the company

Question 20

spokesperson role

Answer 20

Managers share information with people outside their departments or companies

Question 21

negotiator role

Answer 21

managers negotiate schedules, projects, goals, outcomes, resources, and employee raises

Question 22

technical skills

Answer 22

the specialized procedures, techniques, and knowledge required to get the job done, essential for team leaders and lower level managers

Question 23

top ten misktakes managers make

Answer 23

1. Insensitive to others: abrasive, intimidating, bullying style
2. Cold, aloof, arrogant
3. Betray trust
4. Overly ambitious: thinking of next job, playing politics
5. Specific performance problems with the business
6. Overmanaging: unable to delegate or build a team
7. Unable to staff effectively
8. Unable to think strategically
9. Unable to adapt to boss with different style
10. Overdependent on advocate or mentor

Question 24

managers initial expectations

Answer 24

be the boss, formal authority, manage tasks, job is not managing people

Question 25

after six months as a manager

Answer 25

1. Initial expectations were wrong 2. Fast pace 3. Heavy workload 4. Job is to be problem solver and troubleshooter for subordinates

Question 26

after a year as a manager

Answer 26

1. No longer a doer 2. Communication, listening,, and positive reinforcement 3. Learning to adapt to control stress 4. Job is people development

Question 27

management practices for competitive advantage through people

Answer 27

1. Employement Security 2. Selective Hiring 3. Self-Managed Teams and Decentralization 4. High Wages Contingent on Organizational Performacne 5. Training and Skill Development 6. Reduction of Status Differences 7. Sharing Information

Question 28

external environments

Answer 28

Environments all events outside a company that can influence or affect it

Question 29

environmental change

Answer 29

the rate at which a company's general anad specific environments change

Question 30

stable environment

Answer 30

rate of change is slow

Question 31

dynamic environment

Answer 31

rate of change is fast

Question 32

punctuated equilibrium theory

Answer 32

Companies go through long periods of stability, during which incremental changes occure, followed by short periods of dynamic, during which fundamental change, and then a new equilibrium

Question 33

environmental complexity

Answer 33

the number and the intensity of external factors in the environment that affect organizations

Question 34

simple environment

Answer 34

has few environmental factors ex. recreational boating industry

Question 35

complex environment

Answer 35

has many environmental factors ex. airlines, less-than-truckload distribution companies

Question 36

general environment

Answer 36

the economic technological, sociocultural, and political/legal trends that indirectly affect all organizations

Question 37

components of general environment

Answer 37

economy, technology, sociocultural, political/legal

Question 38

specific environments

Answer 38

elements unique to an industry and directly that affect how a company does business

Question 39

components of specific environment

Answer 39

customers, competitors, suppliers, industry specific laws/regulations, advocacy groups

Question 40

basic strategies for monitoring customers

Answer 40

1. Reactive- identifying and addressing customer trends and problems after they occur 2. Proactive- identifying and addressing customer needs, trends, and issues before they occur

Question 41

competitive analysis

Answer 41

a process for monitoring the competition that involves identifying competition, anticipating their moves, and determining their strengths and weaknesses

Question 42

suppier dependance

Answer 42

degree to which a company relies on a supplier because of the importance of the supplier's product to the company and the difficulty of finding other sources for that product

Question 43

buyer dependance

Answer 43

the degree to which a supplier relies on a buyer because of the importance of that buyer to the supplier and the difficulty of finding other buyers for its products

Question 44

supplier drastic behaviors

Answer 44

Types of behaviors that occur whne a high degree of buyer or seller dependence is present

Question 45

industry regulations

Answer 45

regulations and rules that govern the business practices and procedures of specific industries, businesses, and professions, federal agencies and regulatory commissions administer regulations for consumer safety, environemental use, business relations, competitive practices, etc.

Question 46

advocacy groups

Answer 46

groups concerned citizens who band together to try to influence the business practices of specific industries, businesses, and professions

Question 47

advocacy groups techniques used

Answer 47

public communication, media advocacy, product boycott

Question 48

public communication

Answer 48

relies on voluntary participation by the news media and the advertising industry to get the advocacy group's message out

Question 49

media advocacy

Answer 49

framing issues as public issues; exposing questionable, exploitative, or unethical practices; and forcing media coverage by buying media time or creating controversy that is likely to receive extensive news coverage

Question 50

product boycott

Answer 50

protesting a company's actions by persuading consumers not to purchase its product or service