Managing Change

Question 1

Kurt Lewin theory of change (unfreezing)

Answer 1

breaking down beliefs and assumptions that currently exist and opening up an acceptance of the need for change.

• Identify possible changes or problems
• Use research techniques
• Idea generation for effective solutions
• Consultation
• Requires trust and reassurance
• Getting people used to the idea
• Breaking down beliefs and assumptions

Question 2

Kurt lewin (change)

Answer 2

implementing the process of change to achieve the desired outcome

• Introduction of new technology, work patterns, products, services etc
• Achieving the desired outcomes
• Development of new behaviours and values
• Allow employees to express their opinion
• Reward staff for changing
• Realise when the goals have been met

Question 3

Kurt lewin (refreezing)

Answer 3

consolidation of the new state once changes have been successfully implemented.

• The new becomes the familiar
• Note the danger of becoming rigid
• Reinforce the change
• Consolidate the new state
• Prevent regression
• Use evaluation techniques
• Ensure resources and support are provided to sustain the change.