managing change Flashcards
(12 cards)
internal causes of change
new leadership/ower
poor business performance
external causes of change
- competitors actions
- changes in customer preferences
types of change
internal change -
rising from within a business
external change
change due to outside factors
incremental change
gradual change
disruptive change
immediate sudden change
managing change , Lewis force field analysis
argued that change = depends on balance between driving forces and restraining forces
driving = factors pushing for change
restraining = things preventing change
value of change
- stay competitive
- adapt to new tech
- enter new markets
poorly managed change
lead to confusion / resistance =. failure
value of flexible organisation
flexibility allows business to adapt quickly to change
improves
responsiveness of customer needs
features of a flexible organisation
restructuring
-changing structure of business to improve efficiency
delayering
- removing layers of management in the hierarchy
flexible employment contracts e.g zero hour contracts
organic v mechanistic structures
organic = more flexible , good for innovation
mechanistic = stable , efficient
barriers to change
employee resistance
poor planning
inadequate leadership
kotter and schlesigner , 4 reasons for resistance to change
self interest - fear of personal loss e.g job
misundestanding - lack of communication
low tolerance for change - fear of unknown
different assessments -ppl disagree on reasons for change
kotter and schlesigner , 6 ways to overcome resistance to change
education and communication
participation and involvement
facilitations and support
negotiation and agreement
manipulation and co option
explicitly and implicitly coercion
