Managing Change Flashcards
Purpose of change
Adapt to change from the Moro market and macro environment
Recover from an event that occurred
Types of change
Proactive change
Reactive Change
Proactive change
Change which has been planned in advance and which introduces new initiatives or projects
Reactive change
Change which is not always planned and occurs in response to an event which is normally external
The ways in which change can happen
Gradual
Radical
Crisis
gradual change?
Change which happens slowly over time
Radical change
Change which happens very quickly
Crisis change?
Change which happens in response to a crisis situation
change management
- Managing people and the process of change within 1 business
- If change is going to happen there needs to be an adjustment of behavior and way of thinking in employees
- application of a structured process and set of tools for leading people to help achieve an outcome
- it emphases the People Side of change and targets leadership within all levels of an organization including executives, senior leaders, middle managers and line supervisors
What happens when change manage is done well
People feel engaged in the change process and all work together towards a common goal… realizing benefits and delivery results
Change management involves….
Identifying a crisis
Planning a response
Responding to a sudden event that significantly effects the business
Limiting the damage
Selecting an individual/team to deal with the crisis
Resolving the crisis
Theories of change management
Top quality management (TQM) Prosci's change management methodology Business Process Re-engineering (BPR) Kaizen Model John Kotter's change model Kurt-Lewin's 3 step model
Top quality management
Management and employees work together to improve the process, products, services and culture they work in
Prosci’s change management theory
Step 1- prepare for change
Step 2- manage change
Step 3- reinforce change
Business process re-engineering (BPR)
Business process needs to be improved in order to deal with change effectively
Kaizen Model
based on 5 elements:
- Quality group meets to discuss levels of quality in their divisions
- Strong morale amount members is very important
- Teamwork is necessary
- Personal discipline of each employees ensures that team stays strong
- Suggestions of improvement for each employee
John Kotters change model
- designed for managing stress in a typical hierarchical organization
- this is where management decides on change and then tells it to employees
8 steps to John Kotters change model
- Establish a sense of urgency among employees to deal with the change
- Create a guiding coalition… management and employees ,use work together
- Create a clear vision for the business
- Communicate and explain all visions to the business.
- Give everyone a chance to speak and give feedback based on the vision
- Plan and create short term goals and success
- Consolidate all feedback..combine all improvements to produce even more change
- Anchor in the culture… and make new approaches part of the businesses stranded procedures
Kurt Lewis 3 step change model
- Unfreeze –create the right environment for people to step out of their comfort zone and be open to Change
- Change– look for news ways to do things and make changes
- Re freeze – stabilize the business and maintain all changes ensuring the change is consistent and beneficial to the business
Causes of resistance to change
Lack of communication Lack of understand the change Lack of will to change Threats to change Loss of security Fear of economic loss Loss of power and control Peer pressure Timing and scope of change
techniques to manage change
Knowing the environment Challenging in existing knowledge Passion for you beliefs Rewards Build strong teams Transfer ownership to a working team Perseverance
Knowing the environment
This means actively collecting info on all aspects of the business internally and externally and using it to evaluate the business
Challenging in existing knowledge
Analyze all info form many different angles and find patterns, problems and solutions to prevent and overcome problems
Passion for your beliefs
Be passionate and genuinely show you believe in something
