Managing people

Question 1

What is another name for human factors?

Answer 1

Ergonomics

Question 2

What is the definition of human factors?

Answer 2

A discipline that considers physical/mental characteristics of people as well as the organisational factors
And applies scientific methods to the design and evaluation of tasks/jobs to make them more compatible with the needs, capabilities and limitations of people

Question 3

What are some things that human factors can improve when applied SYSTEMATICALLY?

Answer 3

Human performance
Optimise well-being
Improve safety
Improve overall organisation performance

Question 4

What key elements in human factors have been shown to cause the majority of errors in veterinary practice?

Answer 4

Cognitive limitations
Poor non-technical skills

Question 5

What does GREAT DREAM stand for in the mental wellbeing toolbox?

Answer 5

Giving
Relating
Exercising
Awareness
Try new things

Direction (goals)
Resilience
Emotions
Acceptable
Meaning

Question 6

What are the two main parts of mindset theory?

Answer 6

Fixed mindset
Growth mindset

Question 7

What is fixed mindset?

Answer 7

Your qualities (eg. intelligence, personality, moral character) are carved in stone
Creates urgency to prove yourself over and over
Dont believe you can improve

Question 8

What is growth mindset?

Answer 8

You can improve your basic qualities

Question 9

What are some different attitudes to failure?

Answer 9

Binary - acceptable or unacceptable
Judge your own failure differently to others
Judge failure in different groups of people differently

Question 10

What is a mnemonic to remember some causes of mistakes in the workplace?

Answer 10

HALT
Hungry
Angry
Later
Tired

Question 11

What are two different reasons for being HALT?

Answer 11

Victim
Self inflicted

Question 12

What is the difference between a reason and an excuse?

Answer 12

Reason - cause/explanation/justification for an action or event
Excuse - reason/explanation given to justify a fault or offence

Question 13

What is the difference between personality types and personality traits and the different theories?

Answer 13

Type theory - Characteristics are discrete categories
Trait theory - These same characteristics are part of a larger continuum (doesnt put you in a box)

Question 14

What is an example of a personality type indicator?

Answer 14

Meyers Briggs

Question 15

What are the big 5 personality traits?

Answer 15

OCEAN
Openness
Conscientiousness
Extraversion
Agreeableness
Neuroticism

Question 16

What does openness refer to in the personality traits?

Answer 16

Openness to experience
Degree of curiosity, creativity
Preference for novelty/variety

Question 17

What does conscientiousness refer to in the personality traits?

Answer 17

Organised and dependable
Self-disciplined
Not spontaneous

Question 18

What does extraversion refer to in the personality traits?

Answer 18

Energy, positive emotions
Assertive, sociable, talkative
Seek stimulation in company of others
Surgency

Question 19

What does surgency mean?

Answer 19

Tend towards positive levels of affect (feelings or emotions)

Question 20

What does agreeableness refer to in the personality traits?

Answer 20

Compassionate and cooperative
Trusting, helpful

Question 21

What does neuroticism refer to in the personality traits?

Answer 21

The tendency to experience unpleasant emotions easily eg. anger, anxiety, depression
Degree of emotional stability

Question 22

What are the alternative names for neuroticism?

Answer 22

Natural reactions
Emotional stability (low pole version)

Question 23

What are people regarded as if they have no strong preferences for any of the 5 dimensions of the personality traits?

Answer 23

Adaptive, moderate and reasonable
But can be perceived as unprincipled, inscrutable and calculating

Question 24

What personality traits do people who are considered leaders have?

Answer 24

Lower neuroticism
Higher openness
Balanced conscientiousness
Balanced extraversion

Question 25

What is the point of team roles test theories?

Answer 25

A successful team needs members to fulfil specific and different roles The team should be an ideal mix of different team roles depending on the specific goals the team wants to achieve - if not there are problems Being aware of the roles needed means better performance

Question 26

What are some examples of different team roles?

Answer 26

Innovator Expert Executive Driver Chairperson

Question 27

What are the 3 types of feedback as defined by Stone and Heen?

Answer 27

Appreciation - thanks, well done Coaching - pointers to improve Evaluation - level you are performing at, comparison

Question 28

What are the 3 triggers/barriers to stop us from accepting feedback?

Answer 28

Truth triggers - doubt it is true Relationship triggers - who are you to say... Identity triggers - sense of identity is attacked

Question 29

What is the technique used in counselling surrounding communication and interactions?

Answer 29

Transactional analysis

Question 30

What are the ego states in transactional analysis?

Answer 30

Parent Adult Child

Question 31

What is the existential position?

Answer 31

You have a right to exist I'm okay, you're okay I'm not okay, you're okay I'm okay, you're not okay I'm not okay, you're not okay

Question 32

What is the parent ego state?

Answer 32

A set of thoughts/feelings/behaviours learnt from our parents/important people TAUGHT concept Can be supportive or critical

Question 33

What is the adult ego state?

Answer 33

Direct responses in the present that are not influenced by the past Tend to be rational part of personality LEARNED concept

Question 34

What is the child ego state?

Answer 34

A set of thoughts/feelings/behaviours learnt from out childhood Can be natural or adapted FELT concept

Question 35

How can you tell a situation is in child ego state?

Answer 35

If you are feeling lots of emotion, can be seen as too much emotion appropriate for an adult state

Question 36

How can you tell a situation is in parent ego state?

Answer 36

If you are saying 'should' or 'ought'

Question 37

What is the Karpman drama triangle?

Answer 37

Persecutor - Rescuer - Victim -